Kept Money & Didn’t Ship - BUYER BEWARE
I am retired on disability. I rescue special needs dogs and currently have a pack of 3 rescued dogs. The subdivision where I live used to be a great place for taking walks with them. However, over the last two years we have had so much development that it just isn’t safe any more. I made an arraignment with a bar owner a few miles up the road. The dogs and I get up at 5am each morning and go there for our morning walks. While I’m there, I pick up trash. It’s my way of thanking the owner for letting us be there. After picking up trash/cleaning up litter every day for 16 months, I have collected thousands of bottles. I hope to turn them into art. So far, though, I’ve been unsuccessful at cutting them. Finding Bottle Cutting, Inc which is also Kinkajou Bottle Cutter and Kinkajou Project as well as Jabiru Projects and Saber Tooth Diamond Sanding Pads seemed like an answer to prayers. I placed order #95322 for $162.94 on 10/02/22 then anxiously waited for my life changing, art creating, money making supplies to arrive! I waited. And waited. And waited. On 10/14/22, 10 days after I placed my order that should have arrived within 5 days but was still not even showing as shipped, I sent a message asking for a status update on my order. On 10/18/22, after I had sent a total of 5 messages, I got a response from Jen that the warehouse missed my order. Evidently their messaging system missed it as well since I had sent 4 messages without a response. Jen asked if I wanted my order shipped out that day or for her to process a refund. I chose refund. There was no way I was going to trust Bottle Cutting, Inc. to get my order out at this point. I just want my money back so I can buy from somewhere else. Today is 10/21/22. I still have not received my refund. I have no product. There is no phone number for any of these companies. Online chats are not answered. Jen has not replied to my emails. This has turned into a nightmare.