The Bottled Baking Co Reviews 227

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I’ve bought most of the bottle mixes and not been disappointed with any of them. The brownie mixes are our favourites- so chocolatey. The mixes are so easy to make. The finished baking so easy to eat.... See more

Rated 1 out of 5 stars

Brought as a gift as advertised next day delivery as standard. Ordered om Sunday expecting delivery on Tuesday and still nothing. Don't advertise next day delivery on a banner on your website if thi... See more

Company replied

Rated 5 out of 5 stars

The Bottled Baking Co’s cakes are great and I appreciate the company’s environment approach. Not only do I enjoy their produce but so do friends. My children give the bottled cake mixtures as birthday... See more

Rated 5 out of 5 stars

I have used this company quite a few times now and everytime the bottles are of high quality. They have really easy to follow instructions that only require a couple of ingredients of your own. You ca... See more

Company details

  1. Gift Shop

Written by the company

We create a delicious range of home baking mixes, contained in reusable glass bottles.


Contact info

4.2

Great

TrustScore 4 out of 5

227 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Bottled Baking Mixes

I’ve bought most of the bottle mixes and not been disappointed with any of them. The brownie mixes are our favourites- so chocolatey. The mixes are so easy to make. The finished baking so easy to eat. Highly recommended.

March 26, 2026
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Rated 5 out of 5 stars

Excellent product

We have bought these products in the past and have been very pleased with them.
We have bought the current items for Easter present and to expect them to be just as good

March 9, 2026
Rated 5 out of 5 stars

We love their baking mixes

We love their baking mixes. It makes baking so easy that even a novice can do it. Plus I buy them as gifts for people and they come in plain brown boxes as to not give the surprise away.

November 4, 2025
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Rated 3 out of 5 stars

This was a gift that was supposed tpo…

This was a gift that was supposed tpo be delivered by sat. Unfortunately the delivery didn't arrive till the following monday .
However happy with the product

September 19, 2025
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Reply from The Bottled Baking Co

Hi Hellen, I am really sorry about this. We had an issue with the courier delivering to your address due to the location. Hopefully, you will order again, and we can ensure the delivery is much quicker.

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Rated 3 out of 5 stars

Slow customer service

I ordered 2 bottled products which were despatched promptly but with inadequate packaging. Consequently one arrived broken. I immediately emailed the given email address with a picture but received no response until 8 days later. I did then receive a refund but customer service is too slow and it is concerning that the only telephone number available for the company is an "incorrect number" when dialled.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

A quality baking company that makes baking easy.

I have used this company quite a few times now and everytime the bottles are of high quality. They have really easy to follow instructions that only require a couple of ingredients of your own. You can always guarantee that you will get perfect cookies,muffins, brownies or bloodies every time.

August 4, 2025
Rated 1 out of 5 stars

Not Great At All

Used to be great but have gone severely downhill. Have an inability to actually answer emails. Won’t ever use again.

You’ve asked for more details but the link sent doesn’t allow me to attach anything I emailed on 16th July for the SECOND time and yet again zero response. I have a screen copy from your website saying you’ll be in touch as soon as possible. Clearly not!

August 2, 2025
Unprompted review
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Reply from The Bottled Baking Co

Hi Karen,

Sorry to hear you feel this way. We used the Trustpilot tool to request more information so we can try locate your email. I have taken a look and I cannot see any emails from you on the 16th July, Can you please resend your email to Info@bottledbaking.co.uk and one of the team will get back to you.

Rated 5 out of 5 stars

Great customer service

Prompt delivery and everything was beautifully packed. Great customer service when there was a slight issue with my order.

July 14, 2025
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Reply from The Bottled Baking Co

Thank you for the review, I am happy we could help out!

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Rated 5 out of 5 stars

5 Star Experience

I’m more than delighted with my Kids Cookie Baking & Hot Chocolate Collection, however, more importantly, my 8 year old, budding baker, granddaughter, will be absolutely delighted.
The bottles look simply amazing; and arrived in perfect condition.
I will definitely use this company, again.

December 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Great idea

Bought as Xmas presents so not used them yet. The parcel was quick to arrive and well wrapped. A link to the recipe was emailed earlier, this means you can make sure you have the extra ingredients needed, and can start baking straight away if you wanted to. The recipe is also attached to the bottle and are simple enough for a child to follow. Customer services were excellent when I had a little problem, sorted it immediately. Will certainly be using them again.

September 2, 2024
Rated 3 out of 5 stars

Finally sorted my incomplete delivery

I ordered 5 cake/ cookie bottles and only 1 arrived. It took a lot of chasing to get the complete order. However once they were 'on the case' they dealt with it and even gave me a refund for the disruption.

August 27, 2024

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