Bottle of Italy Reviews 

1,775
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic as always. Great products (and product descriptions), delivery perfect and very friendly and helpful should you need to contact them directly. Five starts is not enough by way of recommendat... See more

Rated 5 out of 5 stars

Products arrived rather quick and in good shape - even though the bottles were only taped together instead of shipping in a box. But that made it more obvious that it was fragile, and it was handled a... See more

Rated 4 out of 5 stars

Complete lack of professionalism. The order passed in February 2026 should have arrived in 2/3 days. It was actually sent 5 days after the order was placed, but, most importantly, it never arriv... See more

Company replied

Rated 5 out of 5 stars

To make homemade limoncello, my wife needs household alcohol as pure and concentrated as possible. Many suppliers here in Belgium are making a fortune this way. I found exactly what we needed at Bot... See more

Company details

  1. Wine Store

Written by the company

Bottle of Italy offers a wide selection of about 20000 labels of Red Wines, Whites, Bubbles, Beers, Distillates purchasable online. We ship to Italy, Europe, USA, Canada, Hong Kong and many more countries! We offer delivery within 48/72 hours in Europe with Free Shipping for all orders over 99€ in Italy and 149€ in Europe!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,775)

788 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This is not real olive oil

Orderd Laudemio olive oil the bottels dont look like picture.. I put in the fridge for one night to test the quality its still as liquide as it was so this is fake olive oil.. The company called me and they will pick it up for free and give my money (full refund) back! I think they handel it really good! With understanding and care!

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Handling a missing bottle case

I'd like to commend Bottle of Italy on how they handled a case where one bottle was missing in the original delivery. The process was very easy, transparent and quick. The missing bottle was shipped and delivered out very quickly. These things happen every once in a while to all, it's important how those cases are solved!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience, good performance

Good prices, correct delivery and correct informed about delivery date and sufficient ways for payment. Delivery in the Netherlands, i was already searching for such a supplier for some years and i found it in BottleofItaly.

Highly recommended from my side.

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience...

Very bad experience...

- I ordered a bottle on their website where in fact there was no stock..

- I had zero communication about what was going on and was expecting 24-48h delivery.
I had finally my bottle delivered 1 month later, with the bottle scratched and the box slightly damaged..

I would have expected a gesture of goodwill for this incovenience...

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service .....

After having a problem with the number of delivered bottles I contacted Simone from the BOI-staff. By clearing the problem (always very fast reaction!) I've been promised of receiving a second deliver with an extra gift - even the failure hasn't been in the responsibility of BOI (but DPD).
Thank you!

July 16, 2024
Unprompted review
Rated 3 out of 5 stars

Great service, not attentive customer service

Great selection of products, fast delivery and fast communication. I would give 5 stars if we didn't experienced only one big issue: after asking the invoice for abroad (multiple times) and having creating already 2 orders, it was explained by the customer service that in case of necessity of an invoice, the order needs to be delivered by chat (and it was very much clear since the first day when I requested the invoice with a foreigner VAT number).

June 19, 2024
Unprompted review
Rated 4 out of 5 stars

Perfect

The service of bottle of italy is perfect. The great variety of wines makes It sometimes hard to choose 😉 price/quality is very good. You should only take in consideration when ordering from abroad, shipment will come a few days later than as said on site.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect
The product was great! The delivery was fast enough (it was outside of Italy), all the steps were communicated, so you are always aware where your packege is and what is the next step.
Overall, great experience!

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

Webshop not interested in purchase order: no response

The lack of customer service and the impoliteness of this web shop is the worst I have ever experienced in dealing with any webshop. I wanted to place an order of Italian wines for more than 400 EUR, but they were simply not interested to accept and deliver the order and did not even bother to respond to multiple email reminders or to Whatsapp messages. If they already stop corresponding prior to order placement, then you can only ask yourself what will happen after you place an order and pay for it.

January 16, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look