Boulanger Reviews 

Made me create an account before informing me they don't ship to my country.

Bought and paid for a dishwasher on line. I received paperwork to confirm this then nothing else. I was led to expect that I would be advised of the delivery the next day. After contacting them it appeared that the appliance was not in stock and a date effectively 4 weeks after the order was agreed. It turned up without proper notification after 3 weeks. It was installed but later after dark two dents in the door became apparent in artificial light.

I bought a special offer of a gaming PC. 1200€ instead of 1700€, nice. Important : I paid the exact same day as they put this offer online. PC was available for delivery at home. After 2 weeks, I called : out of stocks. Woman told me "probably many people bought at the same time, more than the available stocks"... In 2023 such a big web coding error ???
They ordered product again but it will not arrive soon (minimum 1-2 months, not even sure because their order is not confirmed by the fabricant).
Then we checked other PCs so I can get another one. One model was Ok but less good for the same price. So I asked to get a reduction, impossible.
In the end I just asked to get my money back. Have to wait one week again for that.
I think (this is only my opinion, I'm not sure of this) boulanger does this kind of offers on purpose : getting your money and using it during some months, "for free"...

Customer support is not existent, please do a better job next time

I have written 2 reviews about BOULANGER & there terrible service, no response from the company.
I will now use the law in France to get this company to deliver or pay back what I spent, I have waited since first week September.
BOULANGER DO NOT CARE.
Chris Herniman

Boulanger delivery service are dishonest and unhelpful. I drove 6hrs for the delivery of a fridge in our flat to be told after waiting 5 hours that it would not be delivered because my wife did not answer the phone. They had address and name but according to director of shop in question, if you don’t answer the phone then attempt will not be made. Contradicts what driver also said as he claims he spent 30 mins looking for our name on interphone and would not accept that he could not see it. If you ask me, the driver never came. Eventually fridge dropped off 3 km from flat at a depo and refused to try again until 3 days later. Clients time is obviously less precious than the dishonest drivers’ in question. What could have been sorted in 20 minutes at the end of the day has cost me 1.5 days holiday. I will NEVER be buying from Boulanger again. Nowhere on their site does it say that if you don’t answer a phone that the product will not be delivered. Scandalous

I ordered a washing machine and it was delivered the next day free of charge. The delivery drivers were well on time and to my surprise fitted and tested the machine. The salesman and delivery men were all professional and helpful. I will be most happy to use Boulanger again. The store is pleasant to use with plenty of help at hand.

Boulanger in Antibes. After not even 2 month a HP printer stopped functioning. They send it for reparation!!! to HP...After 17 days I wanted to check, why my new earplugs Sony 10000MX do not allow noise cancelation, employees had no idea, back to SAV and they again had to send it to Sony to repair. Lost in one day of 400 eur!! We are in the 21st century and I have no printer, no earplugs. NEVER again I will buy by them!

Purchased a fridge with agreed delivery slot. The driver calls well after because he cannot reach our address in a truck (it’s a location on a big street and Google maps and any other GPS gets you there and all other truck deliveries can be made). We talked to the driver on the phone and explained 2 different routes how to reach our address (or suggested he use Google maps) but he refused to complete the delivery and cancelled our order. Never again. Completely Incompetent driver and Ridiculously poor customer service. We called customer service who did not seem interested in helping.

I wish I could give 0 stars!I received a broken washing machine-dryer!The most horrible customer service!Not efficient at all!I have been trying to be directed to the right team for an hour now!IT IS A NIGTMARE!

Unpleasant. Unprofessional. Not service oriented. Not showing material. Sending to "see the web site". Why do you have stores then? Wonder if sales associates really want to sell something.

voicile mail reçu du support de withing

Hello Gilbert,

This is Grace and I just want to make a follow-up.

I sincerely apologize for all the inconvenience that this has caused.

Please know that the Scanwatch isn’t compatible with Android 6. We can’t do anything about it since it’s written on the Scanwatch package that Scanwatch is compatible with the version Android 7 and above.

Again, please accept my sincerest apologies for all the inconvenience.

bonjour
votre réponse n'est pas digne d'une entreprise comme withing

vous avez mis plus de deux mois pour me répondre que la montre n'était pas compatible avec android 6.01.
lorsque j'ai acheté cette montre personne ne m'a informé de cette obligation de posséder la version 7.0 d'androïd.
j'ai acheté ma montre chez boulanger à libourne

j'ai signale dans les avis ce problème à boulanger
depuis silence radio
que dois je faire ?

site internet injoignable en plein black friday - service tel injoignable - visiblement du pain béni pour amazon allez directement chez Amazon

We ordered a washing machine and drier for a very good price. They delivered on time, in the morning of agreed date.

The man who sold the products to us also delivered to our very rural house and installed both to a high standard.

Excellent service and after service. Thank you Darty.com

Service carte b+ deplorable attend un cheque de 70 euros depuis le 09/03/2019 j appel le numero a cette effet 0320495884 depuis cette date tous les mois on me dit que mon dossier va etre traiter et pris en charge et qu un responsable va vous rappeller et evidement rien pas un coup de telephone, il vous endorme au telephone et nous prenne vraiment pour des cons j etais vraiment un bon client chez eux 4 PC, 4 portable, home cinema frigo machine ----ect et bien maintenant finis j irais cher DARTY et je parle meme pas du service apres vente du boulanger a Biganos service DEPLORABLE!!!!!!!!!!

Ordered an expensive air conditioning unit to be delivered. Day it was meant to be delivered they didn't call or text me, despite my being home all day for them, and then left me a note saying it had been delivered to my neighbour - NOT something I had sanctioned. Neighbour was unaware of any delivery and when I called Boulanger back they said the note had been a mistake and the unit was back with them. I rescheduled for a delivery four days later (getting much too warm at night for a pregnant woman in the meantime) only to sit at home again for 6 hours and them not to deliver. Every time I called I was told they were near me. Then finally, 3 hours after my 'time slot' had passed, they called me to tell me they had already left it last week with my neighbour!!! At this stage, I lost the plot. I had wasted 6 hours of my day waiting for them and they could not work out between them where my purchase was. Never shop here. May be cheap but the service is terrible.

Ordered a Piano Cuisson and a Lave-vaisselle online. Total cost just under 2,000. Confirmation of order and delivery date were good and we were getting excited at the thought of a kitchen update. But then the emial arrived, the cooker wasn't in stock. At least they gave us some options: cancel the entire order, cancel the cooker only, have the washer delivered and wait for the cooker or wait for both to be delivered together.
There was a phone number to contact and advise of our choice. That was when things went really sour. We were told the cooker was no longer in manufacture by Smeg, which I very much doubted. Ah, but they had one in grey - except I knew they have never made them in grey. So disappointing, we cancelled both items and the refund arrived 4 days later. So its back to Amazon. Boulanger will go the same place Curry's went to.

Great experience. I ordered and had a washing machine delivered to my place this month. From the ordering to the delivery, removal of my old washing machine and setup of the new appliance, everything went perfectly. I had an SMS very early on, on the morning of the delivery to let me know about the 2-hour time slot when my washing machine would be delivered. Then half-way through that time slot, I had another SMS letting me know that the Boulanger team would reach my flat 25 minutes later. I could even track the van on a real-time map. From start-to-finish, it did not take more than 20 minutes for the team to remove, install and setup my new washing machine. I really did not regret using Boulanger. Great work!

Competing with Darty, which one can be the worst in delivering.
They change the delivery dates at their convenience without any notice.
Apparently the only way to get something delivered on time in France is to go and pick it up yourself...