The Bouqs Company Reviews 96,919

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 10,966 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly experience, finding the website easy to navigate for searching, purchasing, and ordering flowers. Many appreciate the smooth process, quick processing times, and the ability to make decisions easily due to clear pictures and delivery date information. People are also very happy with the quality of the flowers, often describing them as fresh, beautiful, long-lasting, and gorgeous. However, some people were dissatisfied with certain aspects of their orders and deliveries. A few customers reported receiving flowers in poor condition, with issues like wilting, mold, or not matching the online pictures. There were also instances of frustrating delivery experiences, including late arrivals, packages left in unsuitable conditions, or issues with tracking updates.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, freshness,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality of flowers,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised timely and fast... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and were... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use of the website, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website was clean and easy to navigate. Only issue I had was the flowers I picked weren’t available in the local area I was delivering to and they didn’t offer a swap until after I started the purchas... See more

Company replied

Rated 4 out of 5 stars

Easy to search and purchase what I wanted I signed up for an offer to receive 20% off my first order but it didn’t come through. I also created an account which saved $5 off $25 delivery fee (wh... See more

Company replied

Rated 4 out of 5 stars

The web page was easy to use. The initial flower arrangement I picked had one flower not available, so I had to pick a different one. The shipping cost of $25.00 was unexpected when I selected the a... See more

Company replied

Rated 3 out of 5 stars

The first few steps went smoothly, but when I put the addresses and payment information in, it seemingly wouldn't take it. I finally gave up and didn't go any further. I'm surprised to see that the... See more

Company replied


Company details

  1. #8 of 11 best companies in Flower Market
  2. #7 of 12 best companies in Florist
  3. #13 of 18 best companies in Flower Delivery
  4. #4 of 4 best companies in Flower Designer
  5. #13 of 13 best companies in Plant Nursery

About The Bouqs Company

Written by the company



Why The Bouqs Co.?
The Bouqs Co.'s philosophy is simple: care about people, the planet, and the process of growing flowers. Bouqs believes in farm-direct, transparent sourcing, which means partnering with farmers who use sustainable growing practices like minimizing waste and recycling water. The end result? No more middlemen! Flowers stay fresher, longer —for birthdays, anniversaries, new beginnings, or just because.

Our Story & Mission
Founded with the belief that there can never be too much kindness or compassion in the world, we believe that the simple gesture of gifting flowers can transform your day, rekindle an old connection, or spark a new one. And we believe in the power of community and our shared mission: To create a better way to deliver responsibly sourced, farm-fresh flowers and gifts made with love to the people you love the most.

Eco Friendly Flowers
We’re helping farmers all over the world grow their business!  We partner with eco-friendly farms that minimize waste, recycle water, and use sustainable growing practices.  This farm direct, transparent sourcing means we say “bye” to all those middlemen and “yes” to longer lasting flowers.

Monthly Flower Subscriptions
Happiness. Delivered. Monthly flower subscriptions. Long-lasting blooms, straight from the farm--starting at $48.

Our Best Deal
Up to 30% off + free shipping. ​Plus, exclusive discounts on one-time orders.​ Skip, cancel, or pause your subscription any time after your first order.

Flexibility
Pick your frequency, with options from weekly to every other month. Customize your subscription once and let us do the rest, or choose the recipient, date, and flowers for each delivery.

The Best Blooms
Access to a curated collection of Bouqs from eco-friendly farms makes for memorable unboxing, every time.

Wedding & Event Flowers
Get the wedding and event flowers of your dreams while sticking to your budget. Choose from our selection of pre-arranged wedding arrangements or go the DIY route using bulk flowers to create personalized arrangements for any event.

Shop The Bouqs Collections
Flowers
Subscriptions
Birthday & Occasions
Next Day Flower Delivery
Plants
Flowers Under $50
Flower Deals
Corporate Gifting
Retail
Shop In Store

Contact info

3.8

Great

TrustScore 4 out of 5

97K reviews

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Rated 5 out of 5 stars

Perfect!

Excellent Options, extremely kind people, easy to use, and my mother said they might have been the most beautiful flowers she ever received

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Issue resolved quickly

Issue resolved quickly, professionally, and beyond expectation.
Flowers are beautiful.
I even had tips sent to help with the succulents after the flowers are gone.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easy website

Easy website. ONe issue: I was not clear about the vase: I removed the $16 option. Will my flowers NOT be in a vase?

May 19, 2026
Rated 5 out of 5 stars

Bouqs- More than their flowers!

My daughter sends me wonderful Bouqs’ for many special occasions. However, this time I lodged a complaint about the frequent roses that simply never open. Bouqs proved they are the quality, customer friendly business they claim to be. They answered, communicated and backed up what they are so proud to represent. Thanks Bouqs I appreciate your flowers and most of all your standards!

May 19, 2026
Rated 5 out of 5 stars

Building Trust

I unfortunately, didn't get the best flowers first round but the Customer service I have received as well as getting new ones replaced has been phenomenal and I hope she loves the 50 roses I am sending next. First time trying a subscription as well, I have high hopes for this company.

May 14, 2026
Unprompted review
Rated 3 out of 5 stars

Everything but the subscription was…

Everything but the subscription was clear. I couldn't figure out if it was like others who could schedule a reminder for once a year or if it had to be monthly or what. I tried to set up an annual subscription but it didn't seem to be available. So, no subscription.

May 18, 2026
Rated 5 out of 5 stars

Quality

The flowers were top notch and it seems they lasted longer than store bought flowers. I really like the different choices I can make when choosing the arrangements.

May 19, 2026
Rated 5 out of 5 stars

Easy to order flowers

Easy to order flowers. Website is well designed with clear descriptions of all the flowers/bouquets. Flowers received are as described. Generous discount code included. Repeat customer.

May 19, 2026

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