Kaspersky Reviews 452

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I am extremely disappointed with my experience.

Subscription number: 14115171
Product: Kaspersky Standard

On March 11, I received an official email stating that my subscription had NOT been renewed and that I needed to update my payment details.

However, on March 19, I was charged $29.99 for an automatic renewal without my clear consent.

This is a clear contradiction and shows a lack of transparency.

Additionally:
- The renewal price is higher than my original subscription.
- It is also higher than the current promotional price on your website.
- I contacted support and requested a refund, but I received no response or even a confirmation for more than 10 days.

This is unacceptable.

I request a full refund and immediate clarification of how this charge was processed despite prior notification that the subscription was not renewe

I haven't received the Amazon voucher. The customer support hasn't contacted me yet. You are horrible

Good Golly. i subscribed to KIS years ago and i finally do a change for premium. but i also changed the related email. and now Kaspersky don't want to delete the old email and ask you to provide your card number in an email; and as you told it's not secure and very odd from a so called security company. you've been told sorry we dont want to change anything and keep your data against your will.
finally the subscription has been cancelled but i continue to receive emails on the wrong place.
last update, subscription refund and i got a new one for a good price and eventually the right email.
i’m sitting on the dock of the bay watching the tide roll away and i think to myself :the tendency is to have people telling you that your requests are impossible to resolve.
either we hire High diots or everything is done to discourage you.
here we have a case in point, which is far from rare, where data is stored against your will.

(en français ci-dessous)

I Highly and strongly do not recommand at all Kaspersky.
A mistake occured in my first purchase, they advice to cancel, refund and redo a new purchase. On the second purchase, same product, I paid 22 € more...
2checkout says 'we are not dealing with the price". Kasperky says "we have not made the sales but 2checkout did".
Conclusion, if they can't price and invoice correctly how can they pretend to protect efficiencly against virus ?
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Je déconseille fortement Kaspesky. Une première erreur sur ma facture. Ils m'ont annulé ma première commande et conseillé de recommencer. J'ai racheter une licence, exactement la même en 24h, 22 € plus chère.
2checkout la plateforme qui enregistre les paiements dis qu'il ne gère pas les prix. Kaspesky disent que c'est 2checkout qui a fait cette deuxième vente donc ne savent rien faire.
En conclusion, s'ils ne savent pas s'organiser pour facturer correctement comment peuvent-ils prétendre à nous protéger contre les virus et attaques?

Regardless of negative reviews, Kaspersky's protection services have always been robust. Fast full scans, easy-to-navigate UI, rootkit and spyware protection, along with heuristics scanning makes the software very reliable.

Pay for kaspersky and you get nothing
hi

i have a firmware rootkit or bootkit on my computer and smartphone
with carrieriq adups, pegsus skygofree and capabilities

and kaspersky even after sending logs, screen captures, movies

cpu 73° battery 45° without launched apps, some core disabled, anormal cpu workflow, gps spoofing, cell id spoofing......activate or disable wifi bluetooth nfc remotely, the brightness, modificate files permissions.....

so many evidences you can' t deny even if you are a noob in it security.....

the only thing they keed asking is a aida64 logs...... and then they do nothing else.....

I have ultra sophisticated nation state malware and harassment.....

you pay kaspersky and there is no support at all.......;

I worked at kaspersky full-time (More than a year)

Pros

None kaspersky as a company is horrible

Cons

Used staff then fire them every month you have to check your pay slips,always doing you out of money that's owed hr never help just make excuses Worst company I've ever worked for I'm due to take them tribunal plus on my contract it said 28 days when it came down to it I only had 20 but I signed a contract which states different information.

Advice to Management

Quit and move on

Très bon. facile a utilisé