Absolutely terrible scam they send you inferior products and then tell you to send back for a refund to China although they call themselves Manchester boutique and product is sent from London by 28 h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased item from Boutique1 in July. Boutique1 advertise on their site that import duties are included in the final sale. DHL however demanded that I pay £63 import duties before they could deli... See more
Company replied
Awful experience. Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was... See more
Company replied
Ordered Ugg slippers from BENZI BOUTIQUE and received an empty envelope!!! Hoping this is a genuine site and error on their behalf. I have emailed and hope that if I receive what I have purchased, the... See more
Company details
Information provided by various external sources
Boutique 1 offers a curated selection of luxury fashion from the world's most renowned designers including Isabel Marant, Missoni, The Row, Victoria Beckham, Oscar de la Renta, and many more. Shop designer clothing, bags, shoes and accessories online at Boutique1.com
Contact info
1.3
Bad
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered and delivered to the UK in 3…
Ordered and delivered to the UK in 3 days via DHL customer service is also amazing xx will be buying lots more !
March 7, 2021
Reply from Boutique 1
Dear Lyndsey,
Thank you for your 5-star review! We are grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Advertisement
Amazing experience
March 6, 2021
Reply from Boutique 1
Dear Phoebe,
Thank you for sharing your shopping experience with us. Seeing that you had a 5-Star experience is the best thing we could hope for! We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Iona,
Thank you for your 5-star review! We are grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
broken earrings
Received my Isabel Marant earrings broken in transit in a squashed package .The packaging was very insubstantial for posting an international item in my opinion ...thin cardboard box. They were unwearable . I was offered a 15% discount on the price I paid ...really not good enough . Communication was poor with me having to call the Dubai store twice from the U.K.
January 24, 2021
Reply from Boutique 1
Dear Julia,
Thank you for your feedback and we're sorry to hear about your experience.
We sincerely apologise if our response times did not meet your expectations as well. As the matter was dealt with along with our courier partner, we were unable to expedite the investigation from our end. However, as requested to avoid the process of returns, we have honoured an additional 15% discount and refunded the shipping costs paid.
Once again we sincerely apologise for the inconvenience caused. Should you require further assistance, you may reach us on customercare@boutique1.com.
Stay safe and well!
Best regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Nelly,
Thank you for your 5-star review! We are grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Advertisement
Reply from Boutique 1
Dear Izabela,
We are incredibly grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Ana,
We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Elaine,
Thank you for your 5-star review! We are grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
5 stars for customer support and delivery experience.
Perfect service and great customer experience.
January 5, 2021
Reply from Boutique 1
Hello,
Thank you for sharing your shopping experience with us. Seeing that you had a 5-Star experience as a first-time shopper is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Advertisement
Beware of this company
This is by far the worst retail store I have ever dealt with. The customer service is beyond awful. Make 100% sure you won't need to return a product, Boutique1 will do everything they can to make it as difficult as possible.
January 5, 2021
Unprompted review
Reply from Boutique 1
Dear Rebecca,
Thank you for your feedback and we are sorry to hear of your disappointment.
We would like to inform you that faults on a product brought about by its production are hard to detect at first. However, once spotted, the matter is immediately reported to our supplier so as they are informed to decide on the best solution. Upon agreement, we have authorized a full refund including shipping costs out of goodwill.
We sincerely apologise if the whole process did not meet your expectations as it took longer than anticipated. However, we were unable to expedite matters as we do not have control of the supplier's response times as well as the UAE public holidays that were caught in between.
Once again, we sincerely apologise for the inconvenience caused. In the meantime, should you have further queries, please do not hesitate to contact us directly at customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Overall excellent experience
Beautiful item.
Quick delivery.
No issue with customs.
Thank you very much.
January 1, 2021
Reply from Boutique 1
Dear Tuti,
We are incredibly grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Fantastic shoes and very fast delivery
Fantastic shoes and very fast delivery. Thank you!
December 8, 2020
Reply from Boutique 1
Dear Natalia,
Thank you for sharing your shopping experience with us. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Good service
December 1, 2020
Reply from Boutique 1
Dear Irina,
Thank you for the 5-star feedback! We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Advertisement
skirt given to boutique 1, haven’t picked up yet
I bought a skirt from Isabel Marant and had given it for a simple alteration. I was really looking forward to picking it and when I went there yesterday I noticed the whole store was shut down. I was in shock! I mean I paid a lot of money for this skirt and most of all I wanted the skirt. My frustration is why wasn’t I told that the store was closing down, I would have just taken the skirt with me on the day I paid for it. And to top that, no one ever called me to inform that the shop was shutting down. I didn’t expect that from such a huge establishment! I think the right thing to do before you shut something as big as this establishment is to see if there wasn’t any pending items to be given to the customer. Surely I am not the only one going through the same. Now I have to chase you for my item, I don’t even know where it is. I really want my skirt!!!
Not a happy customer !!!!!
November 29, 2020
Reply from Boutique 1
Dear Ritu,
Thank you for your feedback.
As per our email exchanges, we are working to recover the ISABEL MARANT Skirt that is currently pending in-store. We will let you know at the earliest once an update is available regarding the matter.
Once again, we sincerely apologise for the inconvenience caused. In the meantime, should you have further queries, please do not hesitate to contact us.
Kind regards,
Boutique1 Customer Care
Perfect shop and customer service and…
Perfect shop and customer service and very fast keep the good work
November 18, 2020
Reply from Boutique 1
Dear Hadeel,
We are incredibly grateful for your kind words! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Excellent customer service
November 17, 2020
Reply from Boutique 1
Dear Peter,
Thank you for sharing your shopping experience with us. Seeing that you had a 5-Star experience as a first-time shopper is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Excellent service
November 14, 2020
Reply from Boutique 1
Dear Ibtesam,
We are incredibly grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Advertisement
Boutique1 have not refunded £63 import duties
Purchased item from Boutique1 in July.
Boutique1 advertise on their site that import duties are included in the final sale.
DHL however demanded that I pay £63 import duties before they could deliver my parcel as these had not been prepaid.
I paid the import duties on the 3rd of July. Four months down the line, numerous correspondences with Boutique1 but no refund.
Extremely disappointed!
November 9, 2020
Unprompted review
Reply from Boutique 1
Dear Tuti,
Thank you for your feedback, we apologise for the disappointment caused.
We sincerely apologise if your refund with DHL is taking longer than anticipated. We are continuously monitoring the matter and our Account Manager is handling this with utmost priority.
We ask for your continued patience and understanding. Should you have further queries or require further clarification, please do not hesitate to contact us.
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Sarah,
Thank you for your 5-star rating! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Deb,
Thank you for your 5-star rating! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.