Box Butler Reviews 35

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I became a Box Butler customer almost 5 years ago. Since my first interaction, any time I've had to contact Box Butler--phone or email--every single person I've been in touch with has been responsive... See more

Rated 5 out of 5 stars

Box Butler's services are a no-brainer when you live in a small dwelling and want to de-clutter. Their focus on customer service make them easy to use and a pleasure to work with. When the Butlers tak... See more

Rated 4 out of 5 stars

Would give 5/5 if it offered prorated months or didn't book up in delivery times so quickly. I checked weeks in advance and they didn't have time options available at the end of my billed month- so I... See more

Rated 5 out of 5 stars

I have been using Box Butler since the company started. It has been the best solution to my storage problem and is so cost friendly! They are always on time! My things come back in the exact same c... See more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always Friendly Customer Service

Box Butler customer service has been consistently friendly. All customer service representatives I have worked with have gone out of their way to accommodate last minute requests. All delivery drivers have been professional and congenial. I really have ZERO complaints which is a welcome rarity in this day and age. Very thankful for your services.

May 13, 2016
Unprompted review
Rated 5 out of 5 stars

as promised

box butler did just what we asked and expected, and were friendly and professional throughout our initial interaction with them.

May 13, 2016
Unprompted review
Rated 5 out of 5 stars

Box Butler is great!

its one of the most affordable and convenient options i've found. I love their delivery service and their staff is helpful and call ahead to let you know when they're nearby so you're not sitting home waiting for them. It's been a great experience.

May 9, 2016
Unprompted review
Rated 5 out of 5 stars

The Best Solution to Manhattan Apartment Storge

I have been using Box Butler since the company started. It has been the best solution to my storage problem and is so cost friendly! They are always on time! My things come back in the exact same condition as when they left my apartment. What could be more convenient than having your storage unit delivered to your apartment and in New York City it is all about convenience! I highly recommend Box Butler for your storage solutions!

May 7, 2016
Unprompted review
Rated 5 out of 5 stars

Box Butler is the Best!!

We have been using Box Butler for 6 years, and year after year they always come through for our family!! My daughter used them throughout her college years at NYU, and just last week to move out of her first apartment and store all of her belongings, plus now furniture as well. Box Butler is 100% reliable--they've shown up on time every single time my daughter has moved--including after a hurricane, and the guys have always been so friendly, helpful and incredibly efficient. And everyone I've spoken with over the phone (from Scott the owner, to Chris and the other office staff), has always been so wonderful and accommodating. They truly take all the pain out of moving and make it simple and stress-free. I live in Los Angeles and I have recommended Box Butler to all of my NY friends and relatives, and will use them as long as my daughter lives there. They have made living far away from "home" so much easier on all of us! Thank you Box Butler! You guys are the best!!

May 7, 2016
Unprompted review
Rated 5 out of 5 stars

My Most Valued Possessions...

Are stored with BOX BUTLER. The drivers are always on time...the boxes are clean and very sturdy. The staff is friendly, knowledable and available.What more could you want?
Thank you BB!!

May 6, 2016
Unprompted review
Rated 5 out of 5 stars

Best service you can imagine!

Actually only needed to store my 2 huge boxes for 3 weeks but every company has a 3-month minimum contract. I contacted a couple of companies and Box Butler's Chris really went out of his way to squeeze a last-minute slot in for pick-up the very day I had to fly out of Manhattan. Not only was it the most affordable with the best reviews out there, he even coordinated the delivery of the boxes to my new place in California. Absolutely hassle-free for the customer. If only every other service on earth is as seamless as this! Will definitely use this the next time I'm around NYC. Will tell my friends too! Recommend 200%!

May 6, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant idea; dependable, well-managed, and affordable execution!

They bend over backwards to accommodate, and their moving day and office staff are top notch. I would unreservedly recommend Box Butler to anyone. Customer since 2013, if it matters.

May 6, 2016
Unprompted review
Box Butler logo

Reply from Box Butler

Hi Saundra,

Thank you so very much for your kind words and sharing your experience.

As the founder of Box Butler and on behalf of all of us that strive every day to provide a top notch experience - reading reviews such as yours warms our souls and makes the effort so rewarding!

We very much appreciate your time in writing as well as the very generous remarks!

Warm regards,
Scott Sinclair

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look