Boxcryptor Reviews 13

They sold their technology to Dropbox and created nothing but problems for us.

I would like to use Boxcryptor, but I could not find any contact by any means, mail, webmail or anything regarding questions during installation: That was in may 2021,
Today 20230131 I got the message from "no-reply boxcryptor" that everything would be closed down. NO way to communicate. Lucky me did not install anything: This is not a serious treatment of customers.

Nasty company to deal with. Been a good customer paid my subscription and got a notice of termination.

Made to feel like some sort of criminal for no reason.

Shame I can’t include a screenshot of my emails from them here is a quote “we will not offer an extension of your license anymore.”

Spent £100’s for their encryption software only to be treated like this.

Abusive and uncalled for.

I hope you lose all of your customers.

If anyone wants encryption alternatives use veracrypt its free open source and more secure.

For 2 years they charge via Creditcard €36 for subscription I cancelled. Trying to get money back is impossible without the old boxcryptor account. Only option now is to totally cancel card and setup a new one! Very bad customer service!!!

It seemed to be a great service but after macOS Catalina released, Boxcryptor does not work anymore and repeatdily crashes the system.

The problem is due to the Spotlight / Index service. Boxcryptor team is aware of it, since a year now, people are even complaining about it on their forum and on the Apple Store but they just don't care.
Their customer service is very bad, indeed.

I will not recommend it.

Excellent for encryption and protecting your data

Support is very poor on the forum, they just ignore questions.

using boxcryptor since years and will definitely continue my subscription. helpful and great support – thanks to richard + staff

Thank you Boxcryptor for your good service, now i can sleep with out worrying that my data on the cloud is not encrypted.

Simply to annoying for me to use - the guide and tutorials was more or less useless - if the program was easy and had some "warnings" of the consequences of what would happen then it might be nice.

I installed the desktop app, it opens and 5-6 buttons appear, no menu, no settings, none with the description of what I wanted to do - secure a folder - I could encrypt a file and decrypt a folder. And some other options that did not look like something I would need

Looked around some guides. Right click on the file/folder.....
The right click encrypt folder thing/file was not presence. O

Some other useless thing - open as boxcrypter, then something weird happen - what the f473h was that.

Ok, finally found out that I could use the encrypt file in the app...Why didnt they write Encrypt file/folder in first place.... ok got it.

Then it took like forever to "encrypt" the files. THey could have warned that the actual encryption would take a half day if a lot stuff in the folder.
(actually not that much, but a bit)

Ok finally it was encrypted.

I have no idea what encryption is but expected some password protection for the folder - but no! They had actually encrypted/changed all the files.

So now I had both my normal folder and an " encrypted copy" of the folder and then dropbox of course started upload all the new encrypted files to dropbox.
That was gonna take all night....

I could not open anything in the encrypted folder - again looking for tutorials...... no help to find - i was supposed to be able to open the files.

I gave up for now
let the dropbox upload the new files all night, and try look at it again next day

Next day I could open files directly in the folder like some word documents - but not all files where happy - some files like XML files I store a lot password in got a "windows can not open this file"

Ok, that was it. I uninstalled boxcryptor and deleted the new encrypted folder.