Boxer Reviews 

Upgraded plan without permission after we canceled. Canceled last month, get letter this month saying we have new service, now with Disney plus! Except we don't want it, never wanted it, and told them to cancel it. Will be complaining to authorities.

Soooo bad! They have no clue what they are doing , they say different things, it takes literally hours before they Even Answer back on customer service . Worst ever , they dont Even desirve one star .

Poor service
I bought ecoupon online for 4 thousands rand when I go to a store to redeem those coupon they show some errors.i called them they ask me to send email address,I did what they ask me to do but they manage to fix one coupon the rest are still not working,when call them they keep telling me to wait it's being month n weeks waiting.so my follow South African be careful of boxer it's a store scamed us online,and they sold some rotten stuff in their store I was wander why their products are so cheap.they need to be investigated

My tenant got bredband from boxer.se as this seemed the only option. She forgot to pay 2 monthly bills. I paid 1 on febr. 23, but boxer wouldn't tell me how to pay the 2nd bill because it had gone to incasso. The incasso company ALSO refused to tell me the amount due and an account number to pay to. Then boxer refused to re-open the connection before both the amount to them AND to the incasso company was paid = it could never be re-opened. (Of course you have to pay a fee for that also). They refuse to send invoices by e-mail and instead charge you SEK 60 every month for sending them on paper. BUT TODAY I FOUND AN ALTERNATIVE. JUNET.SE who deliver internet here. THEY will send you invoices by e-mail and accept payment by autogiro, which Boxer also refused. So I terminated the subscription with boxer at once and will never have to deal with this detestable company again.
Not only do they suck, they are extremely incompetent, and they act like criminals. I would not be surprised
if they are in fact guilty of fraud under Swedish law.

First of all, my apologies for writing in English, but I have been gone from Sweden for 48 years and it is just easier for everybody this way, as I do not write quite as well as I would like. I do speak Swedish fluently in case anybody from Boxer should feel inclined to contact me. I would just have put this in a simple email to customer care, but the possibility is not there, alas.
Prior to my father's death in May, he set up this account with Boxer. Everything went fine and I paid the bills via the Estate. This week, now that I have Bank ID and all that I need to function in Sweden, I needed the account transferred to my name so that I would be able to deal with it digitally. I called, they changed what needed to be done and all was fine. I even received a confirmation email. A few hours later, I start receiving emails about cancellations of certain channels which I did not request - I just wanted everything translated into my name. I called and came across a wonderful lady who listened and reassured me that all these emails about additions and cancellations were just routine as the account changed identity. I then asked her about the possibility of adding other channels, such as Denmark 1 & 2 and TV5 Monde from France. She went out of her way to inquire about this, found them both and quoted me SEK 29 per channel to add, while telling me that she would be able to drop the global price so that it would include these two additions. That is when we were cut off! I gave it 10 min, thinking she might call me back as my # is on file, but when that did not happen, I called back and...
came across the most disinterested person ever. He informed me that 2 out of 3 services had indeed been canceled and that my additional channels did not even exist. I had to ask why somebody would then quote me for it and he could not have cared less. Instead, he decided to send me off to another department, the "I regret Department", but did not bother to look at the clock, or he would have realized that they closed at 6 pm. I now have various emails with Additions and Cancellations and have no idea what is valid. Management, please promote the wonderful lady I spoke with (I am sure you can somehow look it up through my account) and fire the lazy sod that would not even listen to my problem. Then tell me if you do have the channels that I would like or not. If you do not, it is fine, but do not treat paying customer, who might actually be asking to spend more money, as if they are bothering you and wasting your time. I am happy to share my name and account number with Boxer should you care to, well, care.

Horrible customer service.
I was waiting for an answer to my invoice per email. In the meantime they sent the faktura to Sergels Inkasso, charging me 180 crowns on top of the invoice.
After calling them they even admit that it’s their own fault for being too slow answering emails. I should have called them instead. Telling me that can’t do anything now since they don’t own the invoice anymore.
Don’t subscribe!!

They sent a paper faktura with a 45kr fee for paper faktura even BEFORE starting date of the contract, with no prior information about such fee. Also, poor customer service, called them for help and was first in the queue but still waiting for more than 15 minutes and still it is in the queue, very bad experience so far.

As usual this company has some issues with internal system or processes. They don’t attempt to reach people to pay the invoice in different ways when they don’t get the payment from a person who was paying regularly from almost two years, but very fast they go to third party company called seregel to get that 99 sek for final cost of 300 from the client, all these with in just 25 days delay.

In the overall transaction — they are so worried about that 99 sek, they don’t bother to charge 300 sek in the process to the client, so funny company. They won’t even try to contact you by email or phone when they have these details to inform you about the delay.

They don’t have provision to find out our new address either when all the companies do that including the seregal to which they pass the unpaid invoice :).

Also please beware of long term contracts you make with this company for subscription. Once done they will never listen to you or worried of what you say to cancel the contract. They want all the money till the end of you use it or not. Be careful and think before you opt that.

Im happy with the service so far. Many channels to choose between and good service.

Don't Buy any subscriptions from them. And I'll explain my case:

I choosed autogiro for my payment and confirmend this with BankID on 16th of October. I made sure there was enough money on the account and also made sure that boxer is registered and authorized to take out money from my account. The date for autogiro was 28th october.

On 29th i checked, there was no withdrwael from boxer. I called them on 29th to ask what happedn with the autogiro, they ased me to wait for a few days. I called again to ask why wasn't the money withdrawn on Saturday, i was told that there my case has been raised with the invoice department and someone will call me. As no one called me i again called to check what was happening with my invoice, I was told there was some issue with the authorization for autogrio and i should pay the invoice as sual. I payed it yesterday. Today, when I was looking into confirming the invoice payment for last month, i saw there was a extra 60 SEK charge for not paying on time for last month in the invoice for November. There was no text/email message to me inform that i have cancled my autogiro. This is simply CHEATING and SCAMING. I am stuck with them for 10 more months, but anyone else thinking about buying a subscription, my advice don't trust a company who is not transperent about their charges!

The worst experience ever. They couldn’t connect the breadband to my appartment under three weeks, everytime I contact them they say: we are working on it, the service will be activated within 24 hours’ but nothing was happening.

Then I contacted another provider, the service worked in 3 hours.

I called the cancellation department on 11th September 2019 to cancel my subscription effective immedeately and I was informed that my subscription will be cancelled from 10th October 2019 by the representative on the phone.

Though I got an invoice of full amount for the period of 1st October - 31st October 2019. Being an honest man I paid the full amount even though I left the place on 18th September itself.

Moreover when I cheked my account after a month I was surprised to see that I was billed for the months of November and December in the full amounts. So, obviously I called the customer service about the issue. I was told that the subscription was never cancelled in the first place. They said that they have the record of the call on 11th Septmenber but they didn't cancel the subscription.

I was asked to pay for 6 days for the month of November and the representative on the phone threatened me that if I don't pay for the 6 days then I may have to pay the full amount for both the months.

I have the recording for both the call I made. If I had the time I would have taken this matter to the Swedish Consumer Agency.

I would advice all my fellows cosumers to stay away from these thieves.

Would give zero stars if it were possible. The sh*ttiest excuse for a company I have ever come across. Problems from day one, Internet cuts out at least once a day, TV box lags and has a horrible user interface. Customer service is almost nonexistent, extremely long wait times and when we finally get through to them they tell us the only way for us to fix our Internet is to go out and purchase an ethernet adapter for our laptop (we have a mac with no ethernet adapter) at our own expense! Needless to say we canceled both our Internet and TV services with them immediately. It doesn't end there though, there is a month resignation period (reasonable). They inform us that they will send return postage for the TV box and that when we receive it we have to send it back within 14 days. We then recieve said postage within a few days.. Now they expect us to send back our box and pay for the final month of a service we won't even be able to use.. If you take one thing away from this review DO YOURSELF A MASSIVE FAVOUR AND AVOID BOXER AT ALL COSTS

As I no longer wished to continue with my single license for Danish TV 2 - I then stopped to pay waiting for a final bill. The monthly payment was 60 kroner. Instead Boxer used an incassocompagny Lindorff whom I now, under protest, has payed ca.1600 kr. as fine and fee's to get out of their demans. I quess that Boxer has economic interests in this incassocompagny and the boosting of bills. It's not ok.