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Boxhero Reviews 6,793

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TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,065 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its comfort, quality, and excellent fit. Many people appreciate the material, describing it as soft, breathable, and effective in preventing chafing. The product is frequently praised for its overall comfort and how well it performs, with many consumers stating they plan to purchase more. However, some people were dissatisfied with the ordering and delivery process, mentioning slow shipping times or issues with receiving the wrong size or product. A few other people also felt that customer service was not always responsive or helpful in resolving these issues, with some experiencing difficulties with exchanges or refunds.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the bamboo fabric for... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, fit, and durability of the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report easy ordering processes, quick... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised quick delivery, with... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am pleased with my 2nd and 3rd order having bought of them the first time and the size as recommended by them was completely wrong and having contacted them they made some statement about it been... See more

Rated 4 out of 5 stars

The product is great, very comfortable and looks good too. The delivery though was woefully slow unfortunately. But if you’re willing to wait, then you won’t be disappointed

Rated 4 out of 5 stars

You asked for sincere, so here goes. Bamboo construction - great for cooling me and helping the earth, so 10/10 for that. Comfyish, the problem being your claims re support - no better than other bran... See more

Rated 4 out of 5 stars

The product is excellent! The reason for not getting all 5 stars is because of the time it took for doing an exchange. I received my Boxhero in November, but they were the wrong size. It took me al... See more

Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

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Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

I ordered the buy 2 get 3 free

I ordered the buy 2 get 3 free. Two pair fit really good while the other 3 are just ok with uneven leg length and much shorter. The leg length as a whole are much shorter than pictured, around 2 inches. If I had paid full price for all 5 I definitely would not be happy.

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Cheap and nasty product from scammers

They arrived but were massive and wanted to return for a refund, but of all the messages I sent to box hero the only replies were we are busy by what I think is an automated reply from Julia. Will not. Purchase again. they sent the wrong size and the order was short of buy 2 get 1 free, This is the address they wanted me to send them them back to - ShipDudes, 99 Kero RdCarlstadt, NJ 07072United States. At a cost of £29 of an order of £48 These people are scammers using FaceBook to lure their victims in stay clear ?

April 7, 2026
Unprompted review
Rated 4 out of 5 stars

Wow 🤯

Very comfortable pair of underwear I like them a lot they let you breathe let your skin get air you're not bonding they don't ride up love it

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable and stylish, but needs more variety

Boxhero has nailed comfort and fit with these boxers. They’re perfect for everyday wear and look great, too. The only downside is the limited selection of colors. Five isn’t quite enough when you’re buying a multi-pack. Fingers crossed for more shades in the future!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

The product is well made and fits very…

The product is well made and fits very well! Never going back to regular boxers again. My husband was hesitant at first but within seconds of putting them on he changed his mind and really likes them. He recommended them to his older brother as well. Only negative would be it took a lil longer than expected to be delivered. Other than that we will be purchasing more.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

So comfortable

So comfortable! As long as I am able to get them; these will be the only underwear I will wear from now on. And, my wife likes the way they fit me.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

bought these for my husband

bought these for my husband. it is a year later and he wears them every week and they are still comfortable, still have structure and look nice. he is someone that exercises a lot, so they have been sweated in quite a bit and still are holding strong.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Claim to be quality product and not…

Claim to be quality product and not cheap chinese garbage.
We in my opinion they are cheap chinese garbage. Washed them on purchase, wore them for a day and the dye leached into my skin. Awful product and would not recommend.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fit really well

Fit really well. Are very comfortable to the point you don’t know you’re wearing them. Very light supportive and airy will definitely get some more

March 30, 2026
Unprompted review

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