Boxhero Reviews 6,789

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,065 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its comfort, quality, and excellent fit. Many people appreciate the material, describing it as soft, breathable, and effective in preventing chafing. The product is frequently praised for its overall comfort and how well it performs, with many consumers stating they plan to purchase more. However, some people were dissatisfied with the ordering and delivery process, mentioning slow shipping times or issues with receiving the wrong size or product. A few other people also felt that customer service was not always responsive or helpful in resolving these issues, with some experiencing difficulties with exchanges or refunds.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the bamboo fabric for... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, fit, and durability of the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report easy ordering processes, quick... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised quick delivery, with... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am pleased with my 2nd and 3rd order having bought of them the first time and the size as recommended by them was completely wrong and having contacted them they made some statement about it been... See more

Rated 4 out of 5 stars

The product is great, very comfortable and looks good too. The delivery though was woefully slow unfortunately. But if you’re willing to wait, then you won’t be disappointed

Rated 4 out of 5 stars

You asked for sincere, so here goes. Bamboo construction - great for cooling me and helping the earth, so 10/10 for that. Comfyish, the problem being your claims re support - no better than other bran... See more

Rated 4 out of 5 stars

The product is excellent! The reason for not getting all 5 stars is because of the time it took for doing an exchange. I received my Boxhero in November, but they were the wrong size. It took me al... See more



Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

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Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

1 year and issue not resolved

I had my order placed since June 2025. It's been almost a year now and my order hasn't arrived. They aim my phone was off, while that is impossible. I order a lot online and never missed a shipment.

Contacting them with this level of customer service isextremely frustrating.

Once they said the order refund is in process, then they asked me to pay for the shipment again to have my replacement be sent and that I cannot have a refund.

June 25, 2025
Unprompted review
Rated 4 out of 5 stars

Quality feel from the product

Quality feel from the product. Time will tell about durability. Fit is a bit on the larger than expected sizing. Legs could be a bit more snug to prevent ride up. Shipping took longer than expected.

April 25, 2026
Unprompted review
Rated 2 out of 5 stars

I have become a sucker for slick social media ads...

I have become a sucker for slick social media advertising without really looking into where this is coming from or how long it will take. ToneTec is another one and I happen to be in the market for underwear and dress shirts and so the ads look very US based but in reality these are just great marketing by a company likely based in China as once you order, they "ship" immediately expect it has to come from China and takes a long time to make its way here. They were bombarding me with tracking updates more than once daily and then it just stopped. I will update the review once I actually receive the product, but just beware that this is being drop-shipped from China and don't expect things to come within a few days.

April 24, 2026
Unprompted review
Rated 2 out of 5 stars

I ordered the 8 pair of the silk…

I ordered the 8 pair of the silk briefs, it took over 4 weeks to arrive. Th sizing was way off my waist is a 34 and the chart says I needed a large. I ordered large and when they came in in they came in a 2XL and they were still too small. I've been in contact with customer support, They told me to donate the shorts they sent me and thy would send me new ones in the correct size if I would pay for shipping, The original order was $79.97 and for them to send me the correct ones in my size I would have to pay another $63.92 ($7.99 per pair) I just want to send them back and get a refund.

April 23, 2026
Unprompted review

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