Boxhero Reviews 6,791

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,065 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its comfort, quality, and excellent fit. Many people appreciate the material, describing it as soft, breathable, and effective in preventing chafing. The product is frequently praised for its overall comfort and how well it performs, with many consumers stating they plan to purchase more. However, some people were dissatisfied with the ordering and delivery process, mentioning slow shipping times or issues with receiving the wrong size or product. A few other people also felt that customer service was not always responsive or helpful in resolving these issues, with some experiencing difficulties with exchanges or refunds.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the bamboo fabric for... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, fit, and durability of the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report easy ordering processes, quick... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised quick delivery, with... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am pleased with my 2nd and 3rd order having bought of them the first time and the size as recommended by them was completely wrong and having contacted them they made some statement about it been... See more

Rated 4 out of 5 stars

The product is great, very comfortable and looks good too. The delivery though was woefully slow unfortunately. But if you’re willing to wait, then you won’t be disappointed

Rated 4 out of 5 stars

You asked for sincere, so here goes. Bamboo construction - great for cooling me and helping the earth, so 10/10 for that. Comfyish, the problem being your claims re support - no better than other bran... See more

Rated 4 out of 5 stars

The product is excellent! The reason for not getting all 5 stars is because of the time it took for doing an exchange. I received my Boxhero in November, but they were the wrong size. It took me al... See more



Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

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Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing boxers

Amazing boxers, super breathable, amazing colors, amazing fit, super comfortable and sexy and utterly gorgeous and amazing.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Sent me the wrong size in early March & nothing since.

Sent me the wrong size in early March & after countless emails, promises & apologies from Boxhero, I’m still awaiting my order. After sales service is non existent!!! Take your money & run. Daren’t think what a warranty call might conjure up……… probably nothing though. Be lucky to get a reply.

March 1, 2026
Unprompted review
Rated 4 out of 5 stars

The boxer material is comfortable

The boxer material is comfortable, they fit well, and they did a decent job of moisture wicking while I played pickleball for a few hours. The one downside is that the legs do ride up. I know other brands either have a tighter leg hole or incorporate silicone dots that grip and hold in place. I am still satisfied but that's an opportunity to improve these from good to great

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

People should know before they order…

People should know before they order that there is NO customer service!! I have called, left messages, and emailed and no response. They sent the wrong product and there seems no way to get their attention. Whether the product is the greatest or not, if you have no customer service it’s success will be short lived. So aggravating!!

June 28, 2025
Unprompted review
Rated 4 out of 5 stars

As expected

The boxers are every bit I was hoping for. Light and airy, yet supportive. Thanks

April 15, 2026
Unprompted review
Rated 3 out of 5 stars

Comfortable.

I’ve worn these for a few days now and here are my comments:
1. They are very comfortable during day. Slightly more comfortable than the Andi’s I have liked and significantly more comfortable than the few pair of cotton briefs I have left.
2. Like everything else I’ve worn at night, they bunch and bind.

April 14, 2026
Unprompted review
Rated 2 out of 5 stars

It's 2026 and boxer shorts take more than 2wks to deliver

In 2026 and the age of next day or even same day delivery how am I still waiting for products 2 weeks after ordering.
Not like delivery was free so makes me wonder what I've bought, if it is good enough and what the chance of return and refund is if I do not find satisfaction in the quality. Starting to regret the order, useless tracking and they seem able to send marketing emails but not updates. Pants

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

COMFORT PERSONIFIED

I’m a 68 year old man and It’s taken me about 50 years looking for boxers I finally found them from your company they fit perfectly and keep the Crown Jewels comfy and cool all year round you don’t know your wearing them they are comfort personified
THANK YOU
MR S M LEE

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Comfort you can count on

I’ve worn many brands over the years, but Boxhero is in a league of its own. The quality is consistent, and they’re comfortable no matter the situation – work, gym, or lounging at home.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 8 pairs of xl boxers

Ordered 8 pairs of xl boxers after I had asked if the fittings were true. Boxers came no way are they. Contacted boxhero photos sent showing the size. Now they want to charge me €7.99 per pair p&p to replace even though it says free p&p on returns. Stay well clear crap customer service

March 20, 2026
Unprompted review

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