BoxHero Logistics Corp. Reviews 

Our business used BoxHero for several months and I can confidently say this system is not suitable for any serious retail operation.
The problems we discovered are not small bugs — they are fundamental design failures that can damage a company’s financial records.

The biggest and most dangerous issue:
BoxHero erases sales history if you delete a SKU.
Yes, really.
If you sell a product and later delete or clean up that SKU, the sales numbers for that product disappear from your historical reports.
This means your monthly totals can drop by half weeks after the month is over.

Example from our real data:

A month that originally showed ~£20,000 in sales suddenly dropped to ~£10,000.

Another month dropped from around ~£14,000 to £7,000.

Some months show ridiculous numbers like £3,888 in sales when in reality our weekly average is ~£5,500.

We confirmed all real numbers with accounting.
BoxHero’s changing reports were completely false.

This is not user error — this is how the app is built.
Sales records are tied directly to the SKU entity, not stored independently.
So when you delete a SKU to clean up your database (which every business MUST do), BoxHero literally destroys the historical sales linked to that SKU.
No warning, no archive, no lock, nothing.

This alone makes the system unusable for any business that needs reliable financial reporting.

Second major issue:
Inventory valuation is completely inaccurate.
BoxHero mixes retail prices, missing cost prices, deleted SKU history, and incomplete data.
The 'Inventory Value' screen is a fantasy number.
In our case, it showed over £77,000 in stock value while the real purchase value was around £30,000.
Nothing in the inventory valuation is trustworthy because historical SKU data is missing or corrupted.

Third issue:
Past months change randomly.
Sales reports that were correct at the end of the month silently update later and show new totals that have no connection to reality.
No business can rely on financial reports that rewrite themselves.

Fourth issue:
System forces you to keep thousands of dead SKUs unless you want your sales history destroyed.
If you delete old items, you lose history.
If you keep everything, you end up with 2,000+ SKUs and the system pushes you toward a higher subscription plan.
This is an unacceptable trap for any business.

Fifth issue:
Stock value, net profit, total sales amount — all of these fields show incorrect or contradictory numbers.
Most of them display £0 or impossible totals because the underlying data is broken.

In summary:
BoxHero may look good for small hobby sellers with low volume and 50 SKUs, but for any real retail business this system becomes a liability.
If you need stable, accurate, auditable historical data — BoxHero is absolutely not the solution.

Until they completely redesign their data model, I cannot recommend this app to any business that cares about accurate reporting, inventory value, or financial integrity.
We used BoxHero for over a year, and only after several months of comparing our accounting records with BoxHero’s reports we realized the app was corrupting historical sales data.