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Boxmove Reviews 11,621

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TrustScore 5 out of 5

5.0

Logistics Service
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Review summary

Created with AI, based on recent reviews

Considering 2,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the smooth delivery process, clear communication, and careful handling of products. Reviewers are particularly impressed with the prompt arrival times, accurate updates, and the overall ease of arranging collections and deliveries. The company's commitment to keeping customers informed through texts and calls is also highly valued.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently describe the staff as... See more

Service

Reviewers consistently express satisfaction with the service provided. Customers frequently highlight the... See more

Delivery service

Consumers consistently report positive experiences with the delivery service. Many praise the excellent... See more

Product

Clients share positive opinions on product. Customers consistently praise the careful handling of items, with... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, concise,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed my old sofa going, but don’t drive to take to the tip. Did abit of online searching for a collection service and used sue ryder charity and was glad it would be going to a charity and someon... See more

Rated 5 out of 5 stars

Really good service and communication frim Sue Ryder/Box Move would definately use them again. Kept me informed of collection time via text and app and a couple of nice chaps turned up to collect

Rated 5 out of 5 stars

This was the second time I had donated furniture to the Princess Alice charity by having it collected. It is easy to book a collection on line and you are asked to upload photos of donation items whic... See more

Rated 5 out of 5 stars

Davide & Tom were brilliant. They went above and beyond to help us today. Kind, professional and efficient. They are a credit to your company and I hope they are recognised as such

Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Shipping Company

Written by the company

We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.

Contact info

5.0

Excellent

TrustScore 5 out of 5

12K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very efficient and clear communication ethos

They have a very efficient means of communicating and keeping you up to date on the process of collection. From start to finish I was delighted. Also loved the ease of being able to add the photos for them to see the items beforehand.
The team arrived promptly and moved things swiftly with no bother. Thank you!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

All round great

Good communication, timing and so careful with my products and my house! Quick, pleasant and left everything in great order

April 4, 2026
Unprompted review
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Rated 5 out of 5 stars

On time

On time
Very efficient
Respectful
Did what they said they promised.
Furniture was perfectly delivered

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service


I was kept informed on the delivery time throughout- The two delivery men arrived on time and were pleasant and polite . I will definitely contact boxmove again. Thank you.

April 10, 2026
Unprompted review
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