Boxmove logo
Visit website

Boxmove Reviews 11,494

•
TrustScore 5 out of 5

5.0

Logistics Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and helpfulness, making interactions pleasant and productive. Many people highlight the excellent customer service, appreciating the clear communication and timely updates throughout the process. The delivery and collection services are frequently described as prompt and professional, with teams arriving on time and handling items with care and respect for customers' homes. However, some customers also noted minor issues, such as new scratch marks on products that were not present before delivery. A few people also mentioned dissatisfaction with customer service and reported damage to an antique cupboard during delivery.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the efficiency, promptness,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism and efficiency of... See more

Product

Consumers find the product delivery experience to be positive. Many reviewers praise the careful handling of... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

It was easy to arrange collection of my furniture,which happened within three days. Before pick up I was told who would come with photos of the people who would come, with approximate time frame. On... See more

Rated 5 out of 5 stars

The lads were great 👍 I was late getting back to my house but they had to wait because there was a fire engine parked in the car park so the delivery men had to wait till they left in order to get th... See more

Rated 5 out of 5 stars

Good job done by the removal men. Only downside was the communication by Boxmove admin, they cancelled the job and said they would update me - but they did not. I had to go to the Sue Ryder shop and s... See more

Rated 5 out of 5 stars

I was kept informed by Boxmove regularly throughout the process and collection. Arrived on time within the given time slot even though I had been informed they had been delayed. Lovely helpful collect... See more

Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Shipping Company

Written by the company

We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.

Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

No fuss

They came at the agreed time. Quickly removed the furniture. Were very friendly and organised.

April 15, 2026
Unprompted review
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service. Booked the donation pick up 2 days ago and it was collected this morning. Smooth and efficient system.

April 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Had a tracker which was spot on but they let us know when nearly here. Timings were correct. Polite and efficient staff and hardworking from the sounds of it. Great service.

April 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look