Box of Hugs London Reviews 

2,565
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 414 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share how much they truly enjoy the fantastic ability to easily build personalized gift boxes filled with a wide and wonderful variety of high-quality items for their friends and family members. Buyers frequently highlight the impressively fast delivery service and the extremely reliable communication provided by the friendly team throughout the entire ordering process. People also deeply appreciate that these beautifully presented and thoughtfully arranged hampers serve as a truly wonderful and unique alternative to traditional flowers when celebrating important special occasions or supporting loved ones.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Consumers consistently highlight the... See more

Delivery service

Consumers find delivery_service to be a source of great satisfaction, highlighting prompt arrivals, smooth... See more

Service

People report positive experiences with service, highlighting reliable, efficient, and consistent support... See more

Order

Reviewers highlight positive aspects of the order process, describing it as consistently smooth, easy, and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent selection of gifts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Company replied

Rated 5 out of 5 stars

Never used this company before and was a bit apprehensive. Absolutely spot on with everything . The ordering was soo easy. Everything went smooth and delivery was right on time. 120% recommend the... See more


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,565)

395 reviews in the last 12 months

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Rated 5 out of 5 stars

Great reliable hamper service

Great options especially good selection of Vegan products to make my own box of hugz. My daughter is in UK and we are in Oz so great to have a reliable gift option to use❤️

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

My aunt doesn't like cut flowers so…

My aunt doesn't like cut flowers so when it was her birthday I decided to send a box of hugs and she was absolutely delighted with the excellent quality of the gifts. So much so she sent me a photo of the mug with a slice of cake. Don't hesitate to order, it's good stuff and the delivery company did not disappoint 😎👍

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent! The whole process was smooth and the gift basket reached its recipient as organized. Can´t fault a thing. Thank you and many more happy customers like me.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

There was a great variety of choices…

There was a great variety of choices for making a box and different reasons as well. I made one for a friend going through a hard time and he was touched by what I sent. He liked what was sent as well which was great. Would recommend them and will try them again for sure.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift

I designed my own box, there was so much choice in both items and range in price. My parents absolutely loved receiving it and it meant alot to send them a gift hug as I live in a different country to them. Great service and arrived quickly too.

February 5, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I made a mistake and a real friendly human contacted me! Super friendly, super helpful, all resolved. The gifts were amazing and I loved being able to pick the perfect gifts for my person, great range and well priced. I will definitely use them again, so nice when you are abroad and can send a thoughtful gift.

February 12, 2026
Unprompted review

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