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BOXO USA Reviews 

374
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the tool sets and organized foam storage make work much easier and more efficient. People also highlight the fast shipping and responsive customer service, sharing that support agents are always ready to help and resolve any problems smoothly. Some reviewers were not happy with delivery times, mentioning that shipments took significantly longer than expected or faced frustrating delays along the way. A few consumers additionally noted minor design quirks regarding specific tool sizes or drawer configurations in their storage boxes.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting dependable tools, well-designed... See more

Quality

People report positive experiences with quality, highlighting that the tools and boxes are sturdy,... See more

Delivery service

Clients share positive opinions on delivery service, noting an outstanding experience from order entry to... See more

Customer service

Consumers find customer service to be exceptionally positive and professional. Reviewers consistently report... See more

User experience

Users describe positive interactions with user experience, highlighting an outstanding overall journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like the fact there is a sample kit, purchased it and have been using it in professional setting for a couple weeks now…I’m a fan, especially for the price, you get some good tools.Generally prefer a... See more

Company replied

Rated 5 out of 5 stars

Amazing, high quality toolkit for my Ducati Multistrada adventure bike. Comes with everything you need in a fairly compact and rugged case. I love when companies prioritize quality, customer experien... See more

Company replied

Rated 5 out of 5 stars

Bought this tool box for my fiancé, he loves it and it rolls like a dream! Sturdy and well constructed. Delivery via freight was a breeze and came well packaged. We had some missing items, but custome... See more

Company replied

Rated 5 out of 5 stars

From start of quote to final product arriving I have been impressed with BoxoUSA. Quick response for a quote all the way to receiving the tools and I requested a entire toolbox tools from them. Price... See more

Company replied


Company details

  1. #4 of 8 best companies in Tool Manufacturer
  2. #1 of 8 best companies in Car Repair and Maintenance
  3. #5 of 13 best companies in Equipment Supplier
  4. #7 of 23 best companies in Tool Store
  5. #1 of 6 best companies in Tool Wholesaler

Written by the company

BoxoUSA is your trusted partner for high-quality tool solutions tailored to professionals and enthusiasts alike. We specialize in customized tool boxes, portable tool rolls, and precision-crafted EVA Foam tool organization to keep your workspace efficient and organized. Whether you’re tackling projects in manufacturing, powersports, automotive, or motorcycle maintenance, we provide application-specific tool kits designed to meet the unique demands of your industry. With second-generation leadership and a commitment to innovation, BoxoUSA delivers durable, reliable tools that stand the test of time. Each product is backed by our lifetime warranty, giving you peace of mind and unmatched value. From compact tool rolls perfect for on-the-go jobs to large-scale tool boxes for professional garages, our solutions ensure you work smarter, not harder. At BoxoUSA, we blend professional-grade craftsmanship with a passion for premium organization and efficiency. Whether you’re fine-tuning a motorcycle or maintaining heavy equipment, BoxoUSA tools empower you to achieve your best. Discover the difference with tools built to exceed your expectations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

374 reviews

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4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(374)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This kit has every thing I have needed…

This kit has every thing I have needed and is great quality.

May 26, 2026
BOXO USA logo

Reply from BOXO USA

Hi John, we truly appreciate your support and feedback! Our 69-piece UTV Roll is a bestseller, cherished by many for its quality and versatility.

Rated 5 out of 5 stars

Got a box and a tech tool set for a…

Got a box and a tech tool set for a graduation present. All is good quality and arrived with no damage. Only complaint is it tool kit come with a claw hammer not a real hammer or a soft blow. Don't know but we got a pretty good laugh over it. Thanks

May 26, 2026
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Reply from BOXO USA

Hi Lance, We appreciate your support and 5-Star review. Great to hear your items were delivered in perfect condition. You received our General Purpose Master Set vs our Automotive Tech Master Set which comes with a Ball Peen and Dual Soft-Faced Hammer.

Rated 5 out of 5 stars

Super easy to order what I wanted

Super easy to order what I wanted. An employee called me when they were packaging the 2 tool boxes I ordered to make sure I had a way to unload it and to let me know it was shipping. They were packed very well and arrived completely undamaged. The boxes and tools seems to be pretty good quality. I have used tool truck tools for the last 20 years and these Boxo tools seem to have good quality.

May 27, 2026
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Reply from BOXO USA

Hi! Thank you for your support and feedback. Our warehouse does an amazing job to ensure you are all set with your order.

Rated 5 out of 5 stars

All products were safely packaged and…

All products were safely packaged and secured. Everything in the set arrived in perfect shape.

May 26, 2026
BOXO USA logo

Reply from BOXO USA

Hi Stephen, we appreciate your support and feedback! We're thrilled to know that your items were delivered securely.

Rated 5 out of 5 stars

Could not ask for more

The sale was easy and delivery on time, but more importantly, these t-handles rock. A lot of people at the track asked about them and I referred them right back to you guys. Makes adjustments on the Kart trackside a breeze. Awesome product!

May 22, 2026
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Reply from BOXO USA

Hi Jason, Great to hear you had an amazing experience and are enjoying your 11-Piece 3-Wat Metric Socket T-Handle Wrench set. We appreciate your support!

Rated 5 out of 5 stars

Great quality!

The tool roll shipped quickly and the quality of the tools are fantastic! I hate the feeling of not having the tools to get something basic or even a little complex resolved and having a compact but very capable kit like this UTV set is perfect for my 4Runner!

May 18, 2026
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Reply from BOXO USA

Hi Jordan, Hi Jordan, we’re thrilled that our UTV 69-Piece set worked perfectly for your 4Runner! Your business and feedback are invaluable to us. Thank you for choosing BoxoUSA.

Rated 5 out of 5 stars

So far I'm super impressed with the…

So far I'm super impressed with the tool box. Shipped perfectly and the style is on point.

May 14, 2026
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Reply from BOXO USA

Hi Kali, Thank you for taking the time to share your review. Your feedback is invaluable to us, and we truly appreciate it!

Rated 5 out of 5 stars

Warranty pliers

I broke a pair of pliers and boxo warranties with no questions asked and made the process very easy

May 12, 2026
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Reply from BOXO USA

That's excellent news! Our warranty is completely hassle-free, ensuring you have peace of mind with your purchase.

Rated 5 out of 5 stars

1)QUALITY

1)QUALITY
2) DELIVERY
3) PRODUCTS

May 8, 2026
BOXO USA logo

Reply from BOXO USA

Hi Earl, Thank you for your support and business. We appreciate you choosing BoxoUSA.

Rated 1 out of 5 stars

Well

Well, I bought the Boxo 72 inch toolbox with their tools to help with foam organization pretty much why everybody buys Boxo tools. The foam organization does not fit in the 72 inch drawers so you have to do a bunch of hodgepodge fillers to make it nice, which is a waste so then they referred me to a foam company out of San Diego to have custom foam made for their toolbox and their drawers which turned out to be a nightmare on its own

May 5, 2026
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Reply from BOXO USA

Hi Jessi, We're sorry to hear that you're experiencing an issue with the foams for your 72-inch item. Since it has been eight months since your purchase, please reach out to our customer support team for assistance. They are available Monday through Friday from 9 AM to 5 PM. You can contact them at customerservice@boxousa.com. We appreciate your business.

Rated 5 out of 5 stars

Great quality tools, great price

Great quality tools great price! Stoaked about the new moto insert. That will be my next purchase. But if anyone is reading this from Boxo. Maybe you could include a 36mm in the moto insert and your adv roll. The pan America has a 36 mm axle nut and it would make the kit perfect in my opinion. Thanks again!

May 6, 2026
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Reply from BOXO USA

Hi A.J., Thank you for your feedback and review. We sincerely appreciate your support and value your business.

Rated 1 out of 5 stars

It took 5 months to get my order?

It took 5 months to get my order?! Crazy!

May 4, 2026
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Reply from BOXO USA

Hi Dawayne, we truly appreciate your feedback. Due to high demand, our 80-Piece Off Road bag was temporarily on backorder. Thank you for your patience and support; we value your business!

Rated 4 out of 5 stars

Amazing tool kit!

The tools are outstanding! Love the set up and the tool rolls are well organized and clean looking. However, it took nearly three months to fulfill my order. I understood they were on back order when purchasing but three months seems excessive.

May 4, 2026
BOXO USA logo

Reply from BOXO USA

Hi Ian, we're glad that our Off Road Bag 80-Piece is outstanding and meets your needs. We understand and apologize for the delay; this item is in high demand and was on backorder. We appreciate your review and feedback.

Rated 5 out of 5 stars

Replacement wrench's…

I needed a few replacement wrench's that where misplaced. The process was very easy to do. The quality of the product is very good and the items where delivered on time.

April 22, 2026
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Reply from BOXO USA

Hi Andy, Thank you for sharing your experience and for your continued support. We are pleased to hear that you are satisfied with the quality of our products.

Rated 5 out of 5 stars

Super well made product

Super well made product. The box is amazing constructed and the laser etching on the foam is a must for someone like me that is very meticulous with their tools.

April 20, 2026
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Reply from BOXO USA

Hi Chris, we hope you are enjoying your fully loaded 26" Pro Series. We appreciate your positive review. Our EVA is truly amazing and unlike anything else.

Rated 5 out of 5 stars

Fast and easy

Fast and easy, dilivery was quick

April 16, 2026
BOXO USA logo

Reply from BOXO USA

Hi Erik, thank you for your review and support! We truly appreciate it!

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