BP Tools Reviews 

243
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the delivery service, citing significant delays and items not arriving as expected. Customers also frequently reported issues with products, including receiving damaged goods or incorrect items, and sometimes not receiving the full order. A significant number of people were unable to contact the company, with phone calls going unanswered, emails bouncing back, and no responses to online queries. This lack of communication extended to order updates, with many not receiving dispatch confirmations or any information after payment was taken. However, some customers also noted positive experiences, praising the ease of online ordering, quick dispatch, and helpful service, with products arriving as described and well-packed.

What people talk about most

Order

Customers consistently express significant dissatisfaction with their orders, frequently reporting that items... See more

Customer communications

Users describe negative interactions with contact, with many reporting an inability to reach the company via... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, frequently reporting that items... See more

Product

Consumers express significant dissatisfaction with product experiences, often citing issues with damaged... See more

Response time

Customers consistently express dissatisfaction with response times, reporting no replies to emails or phone... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very late delivery, nearly two weeks and no reply to any phone calls or emails for an update. On the plus, a competitive price and well packaged. Unfortunately would think twice before using again .

Rated 1 out of 5 stars

I wish I'd looked at the reviews before ordering. Order placed, money taken (stolen), nothing received. Have tried emailing and telephoning, absolutely no response. Note to self..... no matter ho... See more

Rated 1 out of 5 stars

Purchased online with the promise of a speedy delivery as stated on their website. Money taken straight out of our account straight away. Paid £68 for 5 tins of fence paint. Four tins arrived two and... See more

Rated 1 out of 5 stars

Absolutely shocking company, wanted this item urgently and 7 days has gone by with nothing!! No emails answered phone just rings out! I’ve requested a refund but still no response from them, stay well... See more


Company details

  1. Do-it-Yourself Shop
  2. Hardware Store
  3. Store

Written by the company

Official Blaupunkt UK Power Tool Store At BP Tools, we offer a great range of garden and power tools to keep your home and garden looking neat and tidy and the envy of all the neighbours! Whether it’s grass and hedge trimmers to keep your lawn and shrubs looking pristine, or more heavy duty tools for bigger jobs such as chainsaws and pole saws, our range of lightweight designs make looking after your garden a breeze. For your lawn, we have a number of effective electric lawnmowers and leaf blowers and vacuums for clearing your driveway when autumn rolls around. We also have a great selection of cleaning tools, including pressure washers and wet & dry vacuums, which will help leave your home, driveway or patio spotless. We’re dedicated to bringing our customers the very best service and quality, effective products, which get the job done! All of our garden and power tools also come with our three-year Blue Dot warranty, which has represented the highest standards of quality and trust for almost a hundred years.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

243 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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1.6

All reviews

(243)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay well clear of this company

Bought a power washer from these came read manual done as it said wouldn't work spent £200 on rubbish called them knowone answering left messages and contact number no reply next day called again same again what a complete joke of a company dont buy from them get ripped off selling faulty goods

December 15, 2020
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Rated 5 out of 5 stars

Perfect

Perfect! just what i needed item turned up quick and fixed the jetwasher.

December 2, 2020
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Rated 5 out of 5 stars

Really pleased with angle grinder and…

Really pleased with angle grinder and it was shipped very quickly. The BP angle grinder has a speed control - I searched for angle grinders with speed controls and only found them on much more expensive tools. Relatively new to this tool but I cut some metal brackets and 8mm bolts - very easy. I also like the fact it has its own case. I am a beginner in DIY but this is a great tool to have. No more hacksaws!

November 24, 2020
Rated 5 out of 5 stars

Pleased with the Electric Jigsaw JZ2000 - 570W

Pleased with the Electric Jigsaw JZ2000 - 570W Electric Motor - Quick Change Blade × 1 from Blaupunkt Tools supplied by BP Tools. Everything arrived in good condition and will work well I am sure.

The only negative is that I had trouble placing the order although I received a quick response to my query by email. There is no contact telephone number as far as I could see.

November 23, 2020
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Rated 5 out of 5 stars

Purchased a Blaupunkt CZ3000 circular…

Purchased a Blaupunkt CZ3000 circular saw, excellent price, next day delivery and for a diy’er an impressive tool, would definitely look BP Tools website before purchasing tools in the future, 5 ⭐️‘s from me !

November 20, 2020
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Rated 5 out of 5 stars

Brilliant and Professional Service.

Recently bought a circular saw from BP TOOLS. Transaction and website was clear and easy to use. Purchase was followed by email confirmation and dispatch email the next working day. Item was received by courier and was professionally packed and secure. The saw looks great and well built but I am yet to use it. I am sure it’s a great product given all the positive reviews and my inspection of the tool. Thank You.

November 15, 2020

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