Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
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Review summary
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Based on these reviews
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
My order for the Aldes H150 HRV and Digital Wall Controller was processed quickly and shipped to my door ahead of the estimated shipping date. The units were very well packaged and in great condition... See more
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Company details
- Heating Equipment Supplier
- Air Conditioning Store
- Boiler Supplier
- Furnace Store
- Hot Water System Supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.4
Excellent
214 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The people at BPH were very helpful and…
The people at BPH were very helpful and engaged with my order. They went beyond my expectations to make sure I was updated on my order.
Thanks BPH Team!
October 30, 2024
Reply from BPH Sales
Jeff,
Very happy to read this feedback, and will make sure the entire team involved with your order is aware of it!
We appreciate your business and feedback, and we definitely look forward to welcoming you back again in the future.
The BPH Sales Team
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Showing prices in Euro was a little bit…
Showing prices in Euro was a little bit tricky, but since it was cheaper to install it myself that having to get e technician to install it (because I could not get the part anywhere else) I saved some $$
And I logged in from Quebec, may be you site believe that French language is from Europe.
October 21, 2024
Reply from BPH Sales
Hi Gilbert,
Thanks for your email.
Where were you logged in from when visiting the website?
Our platform should automatically convert to the 'local' currency of your IP address, so if you were located outside of Canada (or VPN via another country), it is possible you were shown non-CAD prices. If you were in Canada and not using a VPN service, please do send us further information via email, as that should not be the case!
We look forward to hearing back from you and investigating why you had to convert currencies from Euros back to CAD!
The BPH Sales Team
Does not respond to customer support or…
Does not respond to customer support or pre-sale inquires. Questionable what type of post-sale support I can expect. Only went with them because they were marginally lower then competitors. Hoping I do not regret.
October 22, 2024
Reply from BPH Sales
Hello Long,
Thanks for taking the time to leave your feedback; too bad to hear our levels of support did not meet your expectations! Can you please contact our support team directly by email to aid in investigating where the communication broke down?
Currently I was not able to find any history of you emailing us or attempting to contact us via our online chat system prior to placing your order. A quick review of phone numbers on the account also showed no history of phone contact.
In the meantime, if you have successfully received your order (as records indicate), we would appreciate you updating your review with further feedback for future customers to consider.
Thanks in advance; we look forward to receiving further feedback from you.
The BPH Sales Crew
Great price easy to install
Great price easy to install. Package arrived in perfect condition however I found that it took quite some time to receive it. I would have given 5 stars if my parcel would have arrived sooner. Hover all very satisfied with your company.
October 10, 2024
Reply from BPH Sales
Hi Jacques,
Thank you for your open and very detailed feedback. First off, please accept our apologies for the delay in delivery of your products - we try our best, but do recognize sometimes we don't quite meet customer expectations.
Secondly, very glad to hear the price and shipment condition were on par with your expectations! We look forward to welcoming you back again in the future, and don't hesitate to contact our team directly prior to placing an order if your timeline is tight! We are always happy to help where we can.
The BPH Sales Crew
Best in Class with Customer Care
Everyone I dealt with was knowledgeable, courteous and willing to help out. I would definitely recommend BPH for your project.
September 26, 2024
Reply from BPH Sales
Robert,
Thanks for the very positive feedback! We look forward to working with you on your next projects!
The BPH Sales Team
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Reply from BPH Sales
Hi Lance,
Glad we meet all your expectations! Thanks for taking the time to leave your review.
The BPH Sales Team
Found BPH Sales through a search online…
Found BPH Sales through a search online and gave them a call to get more information on a Venmar air exchanger. Had a great friendly conversation with all of my questions answered and felt comfortable enough to make a purchase over the phone. The unit was delivered on time as promised.
September 23, 2024
Reply from BPH Sales
Carl,
We pride ourselves on having a best-in-class sales team with significant experience working with these products hands-on, so we are happy to hear that our technical sales team could guide you through the purchase process!
We look forward to welcoming you back in the future, and thank you for taking the time to leave a review.
The BPH Sales Crew
Good prices and service
Good prices. Fast shipping. Good communication.
HRV arrived at terminal within a few days of order completion. Well packaged and complete.
September 25, 2024
Reply from BPH Sales
Hi Blake,
Glad to hear your HRV arrived as expected at the terminal, and all within your price expectations! We try our best to keep our prices as competitive as possible while not sacrificing on our service or product quality, so glad to hear we found that sweet spot for you.
Thanks for taking the time to leave your feedback for us.
The BPH Sales Team
just received it today so we will see…
just received it today so we will see how it works out
thank you and i will finish when it gets installed thanks you
September 23, 2024
Reply from BPH Sales
Hi Kenneth,
Thanks for sharing your initial feedback! If you have any further feedback for either ourselves or other (potential) customers, don't hesitate to update your review with your overall experience.
The BPH Sales Team
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Fast shipping
Shipping was fast and packaged well. The heater and all parts not damaged during shipping. The heater has not been installed yet but it I like the look of it.
September 16, 2024
Reply from BPH Sales
Hi Daren,
Glad to hear your experience was a good one! We hope you enjoy your new heater through the coming winter months!
The BPH Sales Team
Buy online with big savings
September 2024 - Calgary, Alberta.
Incredible savings when you buy online and fast shipping. We will not go back to the traditional a/c furnace sales channel. Where the total cost of replacement was given by the company without the knowledge of the breakdown on the cost of labor and actual furnace unit cost to them.
September 11, 2024
Reply from BPH Sales
Hi Ben,
Glad our products fit your needs, that our service speed and level was satifactory and, most importantly, we were able to provide you with a transparent and clear breakdown. This is exactly one of our founders main motivations to start the company - full transparency throughout the entire process.
So we are very happy to have helped. We look forward to welcoming you back again in the future!
The BPH Sales Team
Amazing Service
Brad at Sales is an absolute gem, and BPH customer service is top notch.
September 11, 2024
Reply from BPH Sales
Hi Gerber Electric team,
We agree, Brad is quite a gem! We will make sure he gets the feedback :) Always pleasant to share such positive feedback with our team members!
We look forward to working closely with you moving forward!
Best regards,
The BPH Sales Team
HRV System Wireless Timer
I have a HRV system in my home and the wireless timer stopped working. The company that installed the system would not let me order a new timer, instead wanted a service call to diagnose the problem, order the part and then another service call. I found BPH Sales on line and contacted them about the model number. Riley was so helpful in responding quickly to my email and I was able to order the part, have it delivered quickly and I was able to sync it with the system and it worked perfectly. This company saved me a lot of money and time!
August 28, 2024
Reply from BPH Sales
Hi Susan,
Very glad Riley and our team could help you to save money AND solve your problem! We are always happy to hear when we have successfully helped a customer!
Susan, we look forward to welcoming you back in the future.
The BPH Sales Team
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Quick to rspond
August 30, 2024
Reply from BPH Sales
Hi Daryl,
Thanks for taking the time to leave this feedback for our sales team!
We look forward to welcoming you back again.
The BPH Sales Crew
Sent us wrong coil
Sent us wrong coil, returned with no hassle. Correct one on the way. Folks I spoke with very helpful, would recommend BPH to others.
August 29, 2024
Reply from BPH Sales
Samuel,
Apologies regarding the initial shipping mistakes, and we do appreciate your patience (plus positive feedback!).
Thanks for taking the time to leave your feedback for others.
The BPH Sales Team
Professional on time answer all my…
Professional on time answer all my questions order was delivered on time
August 20, 2024
Reply from BPH Sales
Hi Danny,
Glad our team could be of service! We hope that as we continue to work with you that our team can remain as supportive and responsive as led you to this initial positive feedback! Please don't hesitate to email us any further feedback you have as we resolve your issue.
Best regards,
The BPH Sales Team
Reply from BPH Sales
Hi Sebastien,
Glad we were able to help you with your replacement part needs! We look forward to welcoming you back again in the future.
The BPH Sales Team
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Excellent experience buying from BPH
Excellent experience buying from BPH, great prices and seamless delivery.
August 13, 2024
Reply from BPH Sales
Flora, thank you for the positive feedback! We look forward to working with you again.
Good customer service
Good customer service. Keeping client informed of delivery status.
Call to company are answered by a person who is knowledgeable.
August 1, 2024
Reply from BPH Sales
Crystal,
Thanks for the glowing review! We appreciate your feedback, and our customer service team is always glad to hear of another happy customer!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Product selection assistance...great advice
I appreciated the input and guidance in assisting with choosing the right HRV and controller for my home. As I would be installing myself; additional input "purchase the ducting locally to save in shipping costs" was well received to save some $.
The only constructive criticism I can offer... wiring for the controller could be beneficial to offer when purchasing... especially the most expensive model.
Although I've not had the opportunity to utilize the unit (Venmar Air Exchanger A160H65RT | AVS N-Series with Virtuo Advanced controller) much as I like to leave the windows open in summer; I am confident that it will work well throughout the colder months experienced in North Eastern Ontario. Particularly, as I heat with wood and my newly constructed home is very 'tight'.
July 9, 2024
Reply from BPH Sales
Hi Mike,
Thanks for your review! We are glad to have been able to support, whether purchasing everything through ourselves or otherwise. We always try to remain realistic with our customers, even if that means them purchasing elsewhere if it makes financial, logistical, or sense for another reason.
Venmar manuals typically contain all the required electrical wiring information for your electrician to follow during installation; if you found that the documentation was not there or is incomplete, please feel free to write us an email with the exact details you found missing and we would be glad to share that information back to Venmar for their review and future inclusion.
We are confident that this HRV will keep your IAQ at a comfortable level this winter, even when using your wood heating system!
We look forward to welcoming you back again in the future.
The BPH Sales Team
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