I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel... See more
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Review summary
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The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment... See more
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Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. A... See more
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... See more
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Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4.1
Great
10K reviews
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The customer service was excellent and…
The customer service was excellent and very helpful. So thanks for your help. I would suggest the actual charging pods are better identified as being operational -or not in communication, I think is the term you use. Especially in poor weather! Thanks Chris Pyke
November 3, 2026
Reply from bppulse
Hi Chris,
Thank you for taking the time to leave such lovely feedback! 😊 I’m really pleased to hear you received excellent and helpful support from our Customer Care team.
I also really appreciate your suggestion about making it clearer at the charging units whether they’re operational or experiencing a communication issue. I completely understand how useful this would be, especially when you’re trying to identify a working charger in poor weather.
Thanks again for your kind words and helpful feedback, Chris. I hope your next charging experience is a smooth one! ⚡🚗💚
Gary, bp pulse team
Couldn't charge
Couldn't charge, it timed out twice. 120 pounds that I hope to get back....
November 8, 2026
Reply from bppulse
Hi Ana, I’m so sorry for the frustration this has caused, especially after trying twice to charge and then seeing £120 held. The charger you used is an older legacy unit which may no longer be in service, I’m sorry this wasn’t made clear to you during your call. I’ll personally reach out by email to help ensure the held funds are released as soon as possible if they have not been released already. Thank you for your patience and for making us aware. George bp pulse team.
Very helpful phone support
Very helpful phone support. It is great to speak to a human. She was excellent
November 8, 2026
Reply from bppulse
Hi Nicholas,
Thank you for taking the time to leave such a lovely review! 😊 I’m delighted to hear you received such helpful support over the phone and that the advisor provided an excellent experience.
It’s great to hear that being able to speak directly with someone made a real difference. I really appreciate you taking the time to recognise the service you received.
Thanks again for sharing your feedback! 💚⚡
Gary, bp pulse team
Delay in clearing holds on charge card
We have used the same charger five times over the last week and a £60 hold is placed on our card each time (understandable) but none of them have been cleared yet. You might argue that this is a bank issue but could also be BP's delays in processing the balances
October 28, 2026
Reply from bppulse
Hi Kevin, I’m sorry the £60 pre authorisation holds from your five charging sessions are still showing on your card. I completely understand the concern, particularly when several holds are outstanding at the same time. I’ve reached out to obtain the transaction details for these sessions so that I can provide you with the information you can present to your bank or credit card provider. This should help them trace the transactions and ensure the funds are released back to you as soon as possible.Thank you for your patience while I get this information for you. George bp pulse team.
BP Pulse should be so embarrassed with…
BP Pulse should be so embarrassed with there performance at Gravesend Parrock St Car Park. Only 2 out 15 stations working. Reported and the response was like they didn’t care.Tarring up my membership card and binning it. Utter embarrassing
November 5, 2026
Unprompted review
Reply from bppulse
Hi Jan, thank you for your review. We’re sorry to hear about your experience and the availability issues you encountered. We’d like the opportunity to look into this further, so a member of our team will contact you directly. Paula, bp pulse
Great service
Great service, accurate information, friendly knowledgable, quick to answer
November 5, 2026
Reply from bppulse
Hi Louise,
Thank you for taking the time to leave such a lovely review! 😊 I’m delighted to hear you received great service and found the information accurate, helpful and easy to understand.
It’s also fantastic to hear the team were friendly, knowledgeable and quick to respond when you needed assistance. I really appreciate you sharing your positive experience.
Thanks again for your feedback! 💚⚡
Gary, bp pulse team
A couple of times have not been able to…
A couple of times have not been able to disconnect.
No coherent strategy from BP in terms of charger provision nationwide ie compare yourselves against Tesla you are way short of gold standard
October 27, 2026
Reply from bppulse
Hi David. Thank you for taking the time to share your feedback. We're sorry to hear that you have experienced difficulties disconnecting from our chargers on a couple of occasions. We appreciate how frustrating this can be when what should be a straightforward charging experience requires additional assistance. We’ve also noted your wider feedback regarding the availability and provision of charging infrastructure across the network. We’d like the opportunity to look into the specific charging issues you experienced, so our team will reach out to you directly for some additional information.
Thank you again for sharing your experience. Paula, bp pulse team
Was extremely helpful when i did Call
The guy there on the phone helped me really well when i been stuck on the Charger. It was really amazing 👍 thank you ✅
November 4, 2026
Reply from bppulse
Good afternoon, thanks so much for the lovely feedback! We’re really pleased to hear our colleague on the phone was able to help when you were stuck with the charger and make the experience a positive one. We really appreciate you taking the time to share this. George bp pulse team.
The lady was very knowledgeable
The lady was very knowledgeable. She walked me through the steps step by step with a lot of kindness and patience.
November 4, 2026
Reply from bppulse
Good afternoon, thanks so much for your kind feedback. We’re really pleased to hear our colleague was knowledgeable and guided you through everything step by step with kindness and patience. We really appreciate you taking the time to share your experience, and we hope to see you again. Safe travels! George bp pulse team.
Andrew on the phone was patient and…
Andrew on the phone was patient and very helpful.
November 4, 2026
Reply from bppulse
Hi Carinne, thank you so much for your lovely feedback! 😊 We’re delighted to hear that Andrew was patient and helpful during your call. We’ll be sure to pass your kind comments on to him. Thank you for choosing bp pulse! 💚⚡Veron bp pulse team
I love using BP pulse chargers in…
I love using BP pulse chargers in Tamworth very easy to use but I wasn't aware that you have to pay a subscription aswell so you pay to charge the car but at the same time you have to pay for a subscription abit of a rip off to say the least but BP your making millions of pounds even billions an you have the cheek to charge your customers an subscription fee aswell that's not good an it's making me think twice about being with BP pulse
November 4, 2026
Unprompted review
Reply from bppulse
Hi John, thanks for your feedback, and I’m really pleased to hear you enjoy using our Tamworth chargers. I’m sorry the subscription wasn’t clear. The subscription is optional and is designed to provide an additional charging discount for customers who use our network frequently. I’ll reach out to you directly to discuss this further. Thanks again for sharing your experience. George^bp pulse team.
The chargers i went to didn't work
The chargers i went to didn't work.
I was charged a subscription for the app when i was supposed to get a free subscription.
November 1, 2026
Just not what it was in the olden days
November 1, 2026
Unprompted review
Reply from bppulse
Hi Colleen. We're sorry to hear that your recent experience with bp pulse hasn’t lived up to your previous experiences with us.
We’d really like to understand what has changed from your perspective and have the opportunity to look into your concerns properly. A member of our team will contact you directly for some further information.
Thank you for taking the time to share your feedback. Paula, bp pulse team
Reply from bppulse
Hi Ali Goda. Thanks so much for your 5-star review! We’re really pleased we could help and appreciate you taking the time to share your feedback. Hope to see you again. Paula, bp pulse team
Easy to use and close to home 🙂
October 30, 2026
Unprompted review
Reply from bppulse
Hi Domenico. Thanks so much for your 5-star review! We’re really pleased to hear the charger was easy to use and conveniently close to home. We appreciate you sharing your experience and hope to see you again. Paula, bp pulse team
Really easy to use
Really easy to use, especially with the BP Plus card, simply tap and walk away
October 28, 2026
Unprompted review
Reply from bppulse
Hi Darryl,
Thank ou for taking the time to leave a review! 😊 I’m really pleased to hear you found the charger easy and convenient to use, especially with your BP Plus card.
It’s great to know that simply tapping your card and getting on with your day made for such a straightforward charging experience.
Thanks again for sharing your feedback, and I hope to see you charging with bp pulse again soon! ⚡🚗💚
Gary, bp pulse team
Easy to locate
Charging station was easy to locate, all chargers were vacant, and the charge was quick. What more can you ask for!
October 27, 2026
Unprompted review
Reply from bppulse
Hi Dave, thank you so much for the fantastic feedback! 💚 We’re delighted to hear that the charging station was easy to find, the chargers were readily available, and you enjoyed a quick and smooth charge. That’s exactly the kind of hassle-free experience we want for our customers. We really appreciate you taking the time to share this and hope to see you charging with us again soon! Veron bp pulse team
YOUR TEAM WAS VERY HELPFUL.
YOUR TEAM WAS VERY HELPFUL.
ALTHOUGH I COULD NOT CHARGE IN MY CHOSEN POINT AS THEY WHERE NOT EORKING I HSD TO TRAVEL 6 8 MILES AWAY. .ALSO A VEHICLE WAS PARKED IN WHALLEY EV BAY.NOT EVEN CHARGING UP.
BUT FINALLY I WENT TO RIBBLE STREET PADIHAM.SUCCESSFULLY CHSRGED IT.
October 27, 2026
Reply from bppulse
Hi Bryan,
Thank you for taking the time to leave a review. 😊 I’m really pleased to hear our Customer Care team were helpful, although I’m sorry that the chargers at your preferred location weren’t working and you had to travel another 6–8 miles to find an alternative.
I also understand how frustrating it must have been to find an EV bay occupied by a vehicle that wasn’t charging. I’m glad you were eventually able to successfully charge at Ribble Street in Padiham.
Thank you again for sharing your experience, and I hope your next charging journey is much smoother. ⚡🚗💚
Gary, bp pulse team
Reply from bppulse
Hi Mr Scott, thank you so much for your wonderful feedback! We’re delighted to hear that you’ve found the charging process easy and that you’ve had a reliable experience with our chargers. We really appreciate you taking the time to share this with us and look forward to keeping you moving on your journeys. 💚 Veron bp pulse team
The operator was very helpful and calm
October 27, 2026
Reply from bppulse
Hi Mrs Anne, thank you so much for your lovely feedback! We’re really pleased to hear that our operator was helpful and calm while assisting you. We truly appreciate you taking the time to share your positive experience with us. 😊 Veron bp pulse team
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