I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel... See more
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Review summary
Created with AI, based on recent reviews
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The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment... See more
Company replied
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. A... See more
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... See more
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Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4.1
Great
10K reviews
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Reply from bppulse
Hi Mr Scott, thank you so much for your wonderful feedback! We’re delighted to hear that you’ve found the charging process easy and that you’ve had a reliable experience with our chargers. We really appreciate you taking the time to share this with us and look forward to keeping you moving on your journeys. 💚 Veron bp pulse team
The operator was very helpful and calm
October 27, 2026
Reply from bppulse
Hi Mrs Anne, thank you so much for your lovely feedback! We’re really pleased to hear that our operator was helpful and calm while assisting you. We truly appreciate you taking the time to share your positive experience with us. 😊 Veron bp pulse team
Faulty charger, flaky customer service, £60 stolen
Faulty charger, flaky customer service.
I used a BP Pulse charger. I was charged a £60 pre-payment by tapping my credit card, but a few minutes into the charging session the power went off to all chargers. I was left in the dark (literally) with almost no charge delivered. Now I don't know what that charging session will have cost me. I could see the £60 "pending" on my credit card. So I called customer service. They are unable/unwilling to help, the only advice they have is to wait for my credit card bill.
In future I'll use the Ionity chargers down the road which work perfectly.
UPDATE 1: I can now see on my statement that £60 has been debited from my account.
UPDATE 2: @George, your colleagues now have all the information they need from me to process a refund. Hopefully it arrives soon. But BP Pulse need to figure out a process for dealing with failed charging sessions to ensure customers are not left out of pocket for services they haven't received.
From my POV, this has been painful.
UPDATE 3: BP Pulse are now refusing to refund me and say I have to go through my bank to reclaim. What? Really?
October 23, 2026
Unprompted review
Reply from bppulse
Hi Rick, thank you for taking the time to share your experience. I’m genuinely sorry that your charging session was interrupted by a loss of power, leaving you with very little charge, a £60 payment still showing as pending, and without the reassurance or support you needed when you contacted us. I completely understand how frustrating and worrying that must have been. I’ll personally reach out within the next 24–48 hours so I can better understand what happened and assist you regarding the concerns you’ve raised. Thank you for bringing this to our attention. George^bp pulse team
Very disappointing experience with BP…
Very disappointing experience with BP Pulse. Chargers frequently don’t work, and customer support often gives conflicting or incorrect information. Even after using the app, a £60 pre-authorisation can be taken regardless of whether the charger actually works.
The information shown on the website/app, including charging speeds, can also be inaccurate. At many petrol stations the maximum parking time is only 30 minutes, making charging difficult. Customer support calls can disconnect with no callback, and the charging rates are already high with additional charges that are not always clear.
Overall, extremely frustrating and disappointing experience. BP Pulse seriously needs to improve its chargers, app, pricing transparency and customer service.
October 24, 2026
Reply from bppulse
Hi Mirza, I’m really sorry to hear just how frustrating and disappointing your experience has been. Having chargers fail when you need them, then facing a £60 pre authorisation, inaccurate charging information, restrictive parking limits and difficulties getting consistent support or a callback understandably adds to that frustration. We also hear your concerns around charging costs and how clearly additional charges are communicated. I’ll be reaching out regarding your experience so I can better understand what’s happened and where we can improve. Thank you for being so open and honest with your feedback. It’s important that we hear when we’ve fallen short. George bp pulse team.
Dear BP Pulse Customer Support Team,
Dear BP Pulse Customer Support Team,
First of all, I would like to thank you for the service you provide. BP Pulse is one of the best charging networks in the UK, and I appreciate the work you do to support electric and plug-in hybrid vehicle drivers.
I am an Uber driver and recently changed my vehicle to a BYD plug-in hybrid with a battery capacity of approximately 28 kWh. As a professional driver, keeping charging costs affordable is extremely important to me.
I have noticed that I have been paying around £10–£14 per charging session, which seems expensive for a battery of this size. I would be grateful if you could review my charging costs and check whether I have been charged the correct rates over the past few months.
I would also appreciate it if you could check my account details and email address, particularly following my vehicle change, and confirm whether my account is correctly linked to any applicable Uber driver charging benefits or discounts. If my account needs to be updated or registered under an Uber driver scheme, please let me know how this can be arranged.
I value BP Pulse and would genuinely like to continue using your network. I am simply asking for a fair review of my account and charging costs, as affordable charging makes a real difference to those of us who drive professionally every day.
Thank you very much for your time, understanding and continued service. We appreciate BP Pulse, and we hope you can help us find a more affordable solution.
Kind regards,
An Uber Driver
October 23, 2026
Brilliant Belinda
Well, where do I start
I have only had my new Citroen EV C3 aircross for 8 days now...
I am a 66 year old male and a complete novice when it comes to anything above pure basic technology..
Today was my 1st time ever charging my Citroen EV at a
"BP Pulse charging station"
Milton Keynes...
After downloading the app, opening an account, then many unsuccessful attempts to charge my vehicle... I finally called the help line...
The absolute undivided attention and assistance that I was given by your representative "Belinda:
Was 2nd by none
Brilliant Belinda, remaining completely calm and patient absolutely guided me step by step through everything...
I am very happy and extremely appreciative for the assistance that I was given today...
5 🌟 🌟 🌟 🌟 🌟
🤩
10/10
A+
October 24, 2026
Unprompted review
Reply from bppulse
Hi Graham, thank you so much for sharing your experience with us. We’re delighted to hear that Belinda was able to support you during your very first charging experience with bp pulse. Starting out with a new EV can feel a little overwhelming, so it’s wonderful to know that her patience, calm approach and step-by-step guidance made things easier for you. We’ll be sure to pass your lovely feedback on to Belinda. We really appreciate your kind words and wish you many happy journeys in your new Citroën! 💚⚡Veron bp pulse team
Belinda provided excellent support
Belinda provided excellent support on the phone when I was at a petrol station in Essex on Thursday 22nd October 2026. She was patient as she showed me how to create an account on the app. I would recommend BP pulse to anyone who is using an EV vehicle based on the service from Belinda
October 22, 2026
Reply from bppulse
Hi Ruth, thank you so much for sharing your wonderful feedback! We’re delighted to hear that Belinda provided such patient and helpful support, especially while guiding you through setting up your bp pulse account and app. Your kind words and recommendation mean a lot to us, and we’ll be sure to pass your lovely feedback on to Belinda. We hope you continue to enjoy charging with bp pulse! 💚⚡Veron bp pulse team
If it hadn't been for good customer service this would be a one star review.
Plugged into a charging point in Milton Keynes and keyed in number. Display on charging point said the code for the point wasn't recognised. Tried again. Same thing happened. Phoned helpline. Very helpful customer service operator who tried remotely. She confirmed that she got the same message. She started charging remotely. Nothing showed in app. Had to ring again to disconnect. In a long queue. Eventually offered ring back. Waited ages but eventually had a call. Again helpful operator managed the disconnection remotely. So...if it hadn't been for good customer service this would be a one star review.
October 22, 2026
Reply from bppulse
Hi Judy, thank you for your feedback. We're sorry to hear about the issues you experienced starting and ending your charge in Milton Keynes. We understand how frustrating that must have been, and we're pleased our customer service team was able to help get you back on track. We'll share your feedback with the relevant team, and a member of our team will be in touch to discuss this further. Thank you for bringing this to our attention. Paula, bp pulse team
Great service and great help
October 22, 2026
Reply from bppulse
Hi John, thanks so much for the lovely feedback. We’re really pleased to hear you received great service and helpful support from our team. We really appreciate you taking the time to share your experience, and we hope to see you again. Safe travels! George bp pulse team.
Payment issues
I have been paying a monthly subscription through my MB charge card for BP pulse. But most BP pulse stations have issues with reading the card which means I have to rely on the app. Given that the app does not realise or recognise that I am paying a subscription through another card I get charged the full price. This does not look right
October 22, 2026
Unprompted review
Reply from bppulse
Hi Ruben, we're sorry to hear about the issues you've experienced using your MB Charge card and the app. We understand how frustrating it is to be charged the standard rate when you're paying for a subscription. A member of our team will be in touch to discuss this with you. Thank you for bringing this to our attention. Paula, bp pulse team
Exceptional customer service
There is an ongoing issue with my Bp pulse account, A single payment is currently in “PROCESSING” status which an issue for the tech team to resolve. It’s been over 2 months and the issue is still unresolved.
This mean I have to charge my vehicle by calling in the Bp pulse (remote charging).
It’s not the best experience, it’s time consuming and slightly inconvenient.
Nevertheless it’s the only option I have.
The service agent are generally very good and professional.
But not yesterday,
Yesterday I encountered Ali,
He very unprofessional, left me even more frustrated with the service than I already was.
His tone, his attitude was terrible,
When challenged on the service he was providing, he alluded to he was doing nothing wrong but providing a service.
If this customer service, we should all be paying less.
After raising a complaint about Ali, absolutely nothing has been done.
Added with the fact that my account is suspended because of a technical issue by no fault of my own and having to call in to charge my vehicle.
Service I received from bp pulse in last two months has been atrocious.
If anyone from Bp pulse reads this
please listen to that phone call and explain to me how that is acceptable service considering the circumstances.
UPDATE!!
After posted this review last week
I am pleased that this issue has finally been resolved,
I would like to give a special mention to Paula Marques reputational service advisor for personally handling this matter and coordinating with the technical team to solve this ongoing issue.
October 20, 2026
Unprompted review
Reply from bppulse
Good afternoon, thanks for taking the time to share your experience. We’re sorry for the ongoing account issue and the inconvenience of having to call us each time you need to charge, and we’re particularly sorry to hear about your recent experience with our customer service. We have fed your concerns about the call back to the agent’s Team Leader, and the matter has been escalated for review. We appreciate your patience while the account issue remains unresolved and thank you for bringing your concerns to our attention, we have also reached out via email to assist in greater detail. George bp pulse team.
Reply from bppulse
Hi, thanks for your feedback. We’re sorry to hear the charging machines weren’t working when you visited.
We understand how frustrating that must have been when you arrived expecting to charge. We’d like to understand more about what happened, so a member of our team will contact you to discuss your experience and look into the issue. Thanks for taking the time to let us know. ⚡ Paula, bp pulse team
Ali was most helpfull and guided me all…
Ali was most helpfull and guided me all the way
October 20, 2026
Reply from bppulse
Hi Terry, thank you so much for your lovely feedback! We’re delighted to hear that Ali was so helpful and guided you throughout the process. We really appreciate you taking the time to recognise the support you received. 💚 Veron bp pulse team
One charger always out of order near…
One charger always out of order near me, the holding deposits.are killing me, 60 pounds every time, I currently have 2 outstanding, one of them is 6 days old
Please make it more encouraging for ev drivers to adapt this just isn't good enough
The prices are also high even with the subscription
October 20, 2026
Unprompted review
Reply from bppulse
Hi Brian, thanks for taking the time to share your experience. We’re sorry about the charger near you being out of order and the frustration caused by having two £60 holding fees outstanding, particularly with one still showing after six days. Using an RFID charge card(free to obtain via the app) avoids the £60 holding fee, and if you provide your contact information via this platform, I’ll be able to assist you with the outstanding holding fees. We also understand your concerns around pricing and regularly review our pricing to remain as competitive as we can, whilst still continuing to provide a reliable and fast charging experience. Thank you for your feedback, particularly around making public charging a more encouraging experience for EV drivers , George bp pulse team.
Amount that they hold still shows as…
Amount that they hold still shows as pending even the charge amount has already been in the bank card statement. Never provide you with receipt. App does not work properly...everytime it log you out without anything. Such a big company but a worthless app and charging system. If it was not close to my house, i would have never used it
October 19, 2026
Unprompted review
Reply from bppulse
Hi Lilendra, thank you for taking the time to share your experience. We’re really sorry for the frustration caused by the pending card amount, not receiving a receipt, and repeatedly being logged out of the app, especially when you rely on this charging location because it’s close to home. We’d really like to understand what’s happened and look into these issues further. If you’re happy to, please provide your contact details privately via this platform so that our team can follow up and gather the information needed to investigate. We appreciate you bringing this to our attention. George bp pulse team
No problems
I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre with a cafe - a cup of coffee midst charge is perfect for me! I find the bp informative emails very useful, whilst I am getting used to the charging lark!
October 17, 2026
Unprompted review
Reply from bppulse
Hi Ali, thanks so much for your lovely review! 😊 We're delighted to hear your first charging experiences have been so positive and that you've found the charger convenient, reliable and well maintained. It's great to know the nearby garden centre and café make charging a little more enjoyable, and we're especially pleased to hear our emails have been helpful while you're getting used to the world of EV charging.
Thanks for taking the time to share your experience. We hope to see you charging with us again soon, and enjoy many more coffee breaks along the way! Safe travels! ⚡ Paula, bp pulse team
Easy to use and find location to charge…
Easy to use and find location to charge on the app which brilliant all the information you need to charge your ev and bp pulse keep you up to date on new helpful tips offers
October 15, 2026
Unprompted review
Reply from bppulse
Hi Mark, thank you so much for taking the time to leave such a positive review, we are really pleased you find out locations easy to find and the app useful!
Hope to see you stop by again!
Safe Travels, Jen, bp pulse team
Thanks for the bp pulse
October 15, 2026
Reply from bppulse
Hi Abdullah, thank you for taking the time to leave a review and for choosing bp pulse. We're delighted to hear that you had a positive experience with us. Providing a reliable and convenient charging experience is what we strive for, so it's wonderful to know we were able to support your journey. Feedback like yours means a great deal to our team and motivates us to continue delivering the best possible service. Thank you again for your support. We look forward to welcoming you back for many more successful charging sessions in the future. Veron bp pulse team
hi 5 star 🌟 🌟 🌟 🌟 🌟
hi
just wanted to say THANK U , u had a very good customer services towards me , I do really appreciate it and u r 100 % recommend and u also solved my problem very calmly and nicely.
thank u u deserve 5 star from my side
thanks again.
October 17, 2026
Reply from bppulse
Hi thank you so much for your wonderful feedback and for the 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that you received great customer service and that we were able to resolve your issue calmly and smoothly. Your kind words and recommendation truly mean a lot to us. Thank you again for taking the time to share your experience. We really appreciate your support and hope to continue providing you with the same great service in the future! 💚Veron bp pulse team
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