BraceLab Reviews 3,848

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and effectiveness in providing support and pain relief, particularly for various joint issues. Many consumers highlight the comfort and discreet design of the products, allowing them to be worn throughout the day without hindrance. The ordering process is often described as straightforward, and the delivery service is consistently noted for its promptness. However, some customers also noted issues with sizing accuracy, finding that some products did not fit as expected or were incorrectly labeled. A few people mentioned concerns about the durability of certain components, such as Velcro straps, which showed wear after a few months. Additionally, some reviewers experienced discomfort or skin irritation with specific braces, indicating that the fit was not always ideal for everyone.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional design, fit, and performance... See more

Order

People report positive experiences with order. Customers found the ordering process easy and efficient, with... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the website easy and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and prompt delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I simply measured my hand per instructions and placed order on line. I received updates on shipping status. A few days later Metagrip arrived in great condition with excellent packaging and directions... See more

Company replied

Rated 5 out of 5 stars

The service is whatever. In the age of Amazon and PayPal it’s suboptimal. But the brace really helps the specific problem of the SLAC wrist, and yet it doesn’t feel like you’re wearing anything. I can... See more

Company replied

Rated 5 out of 5 stars

The brace is extremely supportive, and helps with my lumbar pain, especially with promoting pelvic stability and relieving some stress off L5. The metal bars can be easily customized to fit the curvat... See more

Company replied

Rated 5 out of 5 stars

I ordered a second set of push splints for both thumbs because they have been a godsend for reducing pain and keeping that troublesome CMC joint stable. I noticed in an accompanying email from BraceL... See more

Company replied


Company details

  1. #12 of 34 best companies in Medical Equipment Supplier

Written by the company

At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Great product!

Provides the perfect support I need for my skier's thumb injury.

October 20, 2025
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Reply from BraceLab

We're happy to hear that our product provided the support needed for your skier's thumb. Thank you for your positive feedback!

Rated 1 out of 5 stars

Measure very carefully

Measure very carefully, the 36-40" is more like 26-30" so size up two sizes.

October 13, 2025
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Reply from BraceLab

We are sorry to hear that the sizing did not work for you. Our sizing chart is a guideline for determining the size for your Push med Back Brace. If the brace does not fit correctly, we offer free shipping on exchanges for a different size within 30 days.

Rated 5 out of 5 stars

I paid

I paid, you shipped. its a good system.

October 18, 2025
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Reply from BraceLab

We appreciate your feedback and are happy our system worked well for you. Thank you for your time.

Rated 5 out of 5 stars

Great product

Great product. Quick efficient ordering and delivery. Good clear instructions on how to fit it.

October 10, 2025
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Reply from BraceLab

We're happy to hear that you consider our product great and that the ordering, delivery, and instructions were efficient and clear. Thanks for your feedback!

Rated 5 out of 5 stars

Products are high quality

Products are high quality. Customer support is terrific - very helpful and caring

October 9, 2025
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Reply from BraceLab

We appreciate your feedback! We are happy to know that you find our products high quality and our support team helpful and caring.

Rated 3 out of 5 stars

Disappointed in its durability

I bought the MetaGrip Thumb Brace at the recommendation of my Occupational Therapist, to provide support and reduce the pain of arthritis in my thumb joint.
Positives:
Lightweight, easy to use, somewhat discreet (i.e., not bulky or obnoxiously bright colors).
It immediately reduced the pain of my arthritic thumb. It didn’t completely resolve it, but I feel better when I wear it.
Negatives:
Durability. The straps are simple, but the Hook and Loop fasteners (usually referred to be the brand name Velcro©) have lost their effectiveness--their ability to stay attached is becoming increasingly compromised, rendering the brace ineffective. I have only owned it approximately 4 months, which is an unacceptable length of time for such a device. Your website even says “This highly durable thumb brace for women and men with arthritis creates a custom fit that is comfortable and designed to stabilize your joint,” which has not been my experience at all.

Value. At this price point ($114.99), and the durability statement on the website, I do not think this is a good value for my money. I would expect this to last at least two years, being worn every day and washed in cold water on the gentle cycle (as recommended on your website).

September 28, 2025
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Reply from BraceLab

Thank you for taking the time to share your detailed feedback. It looks like your review was posted on the Push Sports Thumb Brace page, but your comments refer to the Push MetaGrip.

We’re sorry to hear about your experience with the fasteners. The Push MetaGrip does include a warranty, and if the brace is wearing out after only four months, we’d definitely like to take a closer look. We haven’t received any communication from you regarding this issue, but please reach out to our customer support team.

Rated 5 out of 5 stars

The brace is worth trying

The service is whatever. In the age of Amazon and PayPal it’s suboptimal. But the brace really helps the specific problem of the SLAC wrist, and yet it doesn’t feel like you’re wearing anything. I can’t stand anything on my wrists including wristwatches, but I wear this all day and forget it’s on. It doesn’t eliminate the pain or disability but it does meaningfully improve it.

October 9, 2025
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Reply from BraceLab

We appreciate your feedback and are glad the brace offers meaningful improvement for your wrist. Thank you for taking the time to share.

Rated 5 out of 5 stars

Great product

Great product, exactly what the doctor ordered. Seems to be helping and easy to even sleep with.

October 8, 2025
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Reply from BraceLab

We're happy to hear that our product is helpful and comfortable for you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

CMC pain

Referred by my PT. Quick process in getting brace. Comfortable and allows mobility of my hand.

October 13, 2025
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Reply from BraceLab

We're happy to hear that you had a quick process in getting your brace. We're glad it's comfortable and allows mobility of your hand.

Rated 5 out of 5 stars

The brace is well made and does what…

The brace is well made and does what it's supposed to. Received the brace within 5 days of ordering.

October 4, 2025
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Reply from BraceLab

We're happy to hear that the brace is well-made and functions as expected! We appreciate your positive feedback and are glad you received it quickly.

Rated 5 out of 5 stars

I have been wearing a brace off and on…

I have been wearing a brace off and on for many years, this is by far the most supportive and comfortable one I have used

October 11, 2025
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Reply from BraceLab

We're happy to hear that our brace has been so supportive and comfortable for you. Thank you for your feedback.

Rated 5 out of 5 stars

Wonderful back support!

The brace is extremely supportive, and helps with my lumbar pain, especially with promoting pelvic stability and relieving some stress off L5. The metal bars can be easily customized to fit the curvature of my spine. The brace is well worth the price: it provides stability without severely restricting movement. I love it!

October 10, 2025
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Reply from BraceLab

We're happy to hear that the brace provides lumbar support and pelvic stability. Thank you for your positive feedback!

Rated 5 out of 5 stars

Love my Push Metagrip brace

I have been wearing a Push Metagrip Brace on my right thumb since June and I am so pleased with how it has helped manage my pain! I finally ordered one for my left hand a few weeks ago and am so glad that I did! I have recommended them to multiple friends!

October 10, 2025
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Reply from BraceLab

We're so happy to hear the brace has helped manage your pain and that you ordered another one! We appreciate you recommending it to your friends. Thanks for your positive feedback!

Rated 1 out of 5 stars

Can't recommend

The brace arrived promptly and in good condition. Unfortunately, wearing it aggravated my thumb pain instead of giving me relief.

September 30, 2025
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Reply from BraceLab

We appreciate you sharing your experience. We're sorry to hear that the brace did not provide relief for you. Please don't hesitate to reach out to our support team with any questions.

Rated 5 out of 5 stars

Great product

Great product. Really helps. Quick and friendly service.

September 29, 2025
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Reply from BraceLab

We're so glad this product is helpful for you, and that you found our service quick and friendly. Thanks for your feedback!

Rated 5 out of 5 stars

Recommended my surgeon

This brace comes recommended from my orthopedic surgeon, and has been a godsend. I have used this for 4 years.
The details of ordering/delivering the brace were simple and direct.

October 7, 2025
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Reply from BraceLab

We're happy to hear that the brace, recommended by your surgeon, has been so helpful for you over the past four years. We appreciate your feedback on the simple ordering and delivery process.

Rated 5 out of 5 stars

Lightweight but strong!

I have purchased many braces for various injuries and I'd say this brace is comfortable and is quite solid for keeping it tight.

September 28, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that you find the brace comfortable. Thank you for sharing your positive experience with us!

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