I simply measured my hand per instructions and placed order on line. I received updates on shipping status. A few days later Metagrip arrived in great condition with excellent packaging and directions... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The service is whatever. In the age of Amazon and PayPal it’s suboptimal. But the brace really helps the specific problem of the SLAC wrist, and yet it doesn’t feel like you’re wearing anything. I can... See more
Company replied
The brace is extremely supportive, and helps with my lumbar pain, especially with promoting pelvic stability and relieving some stress off L5. The metal bars can be easily customized to fit the curvat... See more
Company replied
I ordered a second set of push splints for both thumbs because they have been a godsend for reducing pain and keeping that troublesome CMC joint stable. I noticed in an accompanying email from BraceL... See more
Company replied
Company details
- #12 of 34 best companies in Medical Equipment Supplier
Written by the company
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
Contact info
2609 Atlantic Avenue, 27604, Raleigh, United States
- 888-235-8221
- support@bracelab.com
- bracelab.com
4.6
Excellent
4K reviews
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Reply from BraceLab
We're happy to hear that our fast delivery and back brace were helpful. Thank you for your positive feedback; we appreciate it.
Wrist Pain
My wrist has been hurting for about a month and nothing has helped. This brace has been a huge help and I've definitely noticed a difference in my wrist and it's feeling much better. I'm so glad I bought it.
September 28, 2025
Reply from BraceLab
We're so happy to hear that our brace has provided relief and made a positive difference for your wrist. Thank you for sharing your experience.
Brave Lab ankle brace
Price was reasonable based on sale. Best ankle brace I've ever had.
September 28, 2025
Reply from BraceLab
We're happy to hear that you found a great deal and the ankle brace is the best you've had! Thanks for your positive feedback.
I had to return my brace for a…
I had to return my brace for a different size and it was done quickly and easily. I love my brace.
September 28, 2025
Reply from BraceLab
We're happy to hear that the exchange process was quick and easy for you. We're glad you love the brace, and we appreciate your feedback!
Straps
It does not come with an extra strap that has been my problem with many other
October 4, 2025
Reply from BraceLab
We appreciate your review. Please don't hesitate to reach out to our support team with questions regarding the brace.
One of velcro tabs was poorly attached…
One of velcro tabs was poorly attached and I had to sew it back on. Not confident of the workmanship.
Brace does cover the foot however, after about an hour it cuts off circulation across the top of the foot.
Because of the way straps criss-cross under the foot it can be difficult to attach.
September 28, 2025
Reply from BraceLab
We’re sorry to hear about your experience with your brace. We do offer a manufacturer’s warranty, so please contact our support team at 888-235-8221 for a replacement. We’d also be happy to walk you through a few fitting tips to make it more comfortable. For example, you may find it helpful to adjust the light grey straps—they don’t need to attach to the dot. You can position them more toward the sides or lower on the brace for a better fit. If discomfort continues, please know we also offer a 30-day return policy.
Reply from BraceLab
We're happy the website was easy to manage, the delivery was timely, and you enjoyed the product. Thanks for your feedback!
This brace is life changing
This brace is life changing. The company was great to work with. The first one fit but was very glad that there was a fit guarantee.
October 2, 2025
Reply from BraceLab
We're happy to hear that the brace is life-changing for you! Thank you for your positive feedback!
Reply from BraceLab
We're happy to hear that our service was quick and the brace fit perfectly. Thank you for your positive feedback!
Great customer service!
Customer service is great! I had a return, received an RMA within an hour, free return and prompt reimbursement.
October 1, 2025
Reply from BraceLab
We're happy to hear that our customer service met your needs! We appreciate your feedback regarding the return process and prompt reimbursement. Thank you!
Product is not well made & customer…
Product is not well made & customer service sucks!!
September 29, 2025
Reply from BraceLab
We’re sorry to hear the product didn’t meet your expectations. Our team responded promptly with the return policy to assist you, and we’re always happy to help if you need further support.
I bought an ankle brace that took away…
I bought an ankle brace that took away the pain. Based on the size measurements, I ordered a medium. However it was a little snug so I reached out and ordered a large. Fits much better.
September 28, 2025
Reply from BraceLab
We're happy to hear that the ankle brace alleviated your pain. We appreciate you sharing your sizing experience.
Not supportive
Not supportive. The material cannot provide my husband’s ankle in proper alignment to protect his ligaments and tendons. Will be returning it
September 28, 2025
Reply from BraceLab
We appreciate your feedback and time. We're sorry the ankle support didn't meet your husband's needs for proper alignment and protection. Don't hesitate to reach out to our support team.
Exchanging size costs $15 for sizing issue on company's part (per call with service). Not worth $20 total fees to purchase and exchange.
Purchased three braces. Sizing was wrong on two of them. I called to confirm I had right size and was told I did. The quality and sizing was not accurate. The exchange fee would be $15 after paying $5 original shipping. I have purchased and use probably 8-10 braces for a wrist (2 years) and have never had a fit/quality issue. Unfortunately I'm out $80 as returning is not worth it.
September 28, 2025
Reply from BraceLab
We’re sorry to hear about your experience and appreciate you sharing this feedback. The GMA offer was a special promotion with its own return and exchange policy. Your feedback will be passed along.
I mistakenly ordered the wrong item and…
I mistakenly ordered the wrong item and they corrected it immediately.
September 28, 2025
Reply from BraceLab
We're happy to hear that we could quickly correct the order error. Thank you for your positive feedback and for taking the time to share.
Loved the braces
September 28, 2025
Reply from BraceLab
We are glad to hear that our products work well for you! Thank you for your feedback.
Eh Not that great
Eh, even though this is called a "thumb" brace, it does not go high enough on the thumb to properly support the thumb, especially for one dealing with trigger thumb. This is not helping me where the ones I got from CVS and Amazon help much more. I am disappointed because I thought this was going to be great.
September 28, 2025
Reply from BraceLab
We appreciate you taking the time to share your experience. We're sorry to hear that our thumb brace didn't provide the support you expected. Please don't hesitate to reach out to our support team with any questions.
Works for my basal joint arthritis
Works for my basal joint arthritis! I can use my hand again!
September 21, 2025
Reply from BraceLab
We're happy to hear that our product is helpful and that you can use your hand again! Thank you for your positive feedback.
I love it it’s support my wrist very…
I love it it’s support my wrist very well and it’s soft
September 28, 2025
Reply from BraceLab
We're happy to hear that it provides excellent wrist support and comfort! Thank you for your positive feedback; we appreciate it.
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