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Rated 5 out of 5 stars

I ordered a custom ring which was essentially the same as one of their standard rings but with a change to the inlay. The online chat is great and very fast responses from a human if the ai can't answ... See more

Rated 5 out of 5 stars

Cool jewelry, better than I expected I ordered some jewelry from Braceletts.eu and PuraVidaBracelets (a very famous brand), from the wave collection, just to compare what I’m gonna get (as a p... See more

Company replied

Rated 5 out of 5 stars

To be honest, I really respect the fact that you support two of my favorite organizations - The Planetary Society, and Breast Cancer Research Foundation. Thank you for focusing on helping others rat... See more

Company replied

Rated 5 out of 5 stars

I ordered a product from them earlier this year. It came relatively fast considering i brought it during a promotion. I got the galaxy bracelet (with pluto of course) and its really good quality. I've... See more

Company replied

Company details

  1. Fashion Accessories Store

About Insignia Jewels

Information provided by various external sources

Insignia Jewels started from the idea that jewelry and personalization should be creative, conceptual, imaginative and expressive.

Forget about a simple engraving on a charm bracelet or a birthstone in a necklace, every jewelry piece has to tell a story. Insignia Jewels designs and makes creative jewelry from concept to inspired reality.

Jewelry should have no restriction, it’s an extension of your personality, so it should become a treasured part of you. The Starlight, Insignia, Diva and The Galaxy collections are our way to illustrate that wearable jewelry pieces can still be vibrant and individualized by offering unique and customizable options.

For the ultimate way to personalize, we collaborate with our customers through a bespoke service and begin a journey together to tell a story with their jewelry piece.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I ordered a custom ring which was essentially the same as one of their standard rings but with a change to the inlay. The online chat is great and very fast responses from a human if the ai can't answer. My order was delayed which they communicated by reaching out through email that they were having supplier issues. They were very apologetic and offered a free ladies ring as an apology, just had to let them know the size. The ring I received was perfect, it is to be my wedding band and I couldn't be happier with it. I'll definitely be buying another one from this company when I inevitably end up losing this one....

November 11, 2025
Unprompted review
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Rated 4 out of 5 stars

Great customer service!

Although I still haven’t received a Bracelet from this business, they have shown great customer service about when it will arrive. The bracelets from what I have seen look beautiful and I can’t wait for mine to arrive, I think it will make an amazing gift. :)

June 2, 2020
Unprompted review
Rated 5 out of 5 stars

Great shop!!

I ordered a bracelet from @braceletts.eu and I’m totally in love! The quality is great and it looks stunning! I will definitely order again! :)

April 7, 2020
Unprompted review
Insignia Jewels logo

Reply from Insignia Jewels

Dear Sarah,

Thank you so much for your message. We appreciate it more than anything.

Have a great day,
Insignia Jewels Team

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Rated 2 out of 5 stars

Who knows how good they are

Not sure how I am expected to rate a service almost immediately after I am placed an order, so I waited three weeks. I appreciate that we live in difficult times, but my order has not yet arrived. I had some jolly nice welcoming emails, telling me I was a VIP customer, but still no earrings. The tracking doesn't work, and takes me to a 404 page. I've likely lost my money and my jewellery.
Please make it clear that your items are actually coming from China.

March 26, 2020
Unprompted review
Rated 1 out of 5 stars

No package after 2 weeks

No package after 2 weeks, no response from seller!

March 14, 2020
Unprompted review
Insignia Jewels logo

Reply from Insignia Jewels

Dear Reints,

Thank you for your review.

Your package was successfully delivered just 2-3 days after your review, based on the information provided by The Netherlands National Post.

Also, you have chosen free shipping at the checkout, and to be able to provide it for free we had to extend the delivery time for that specific shipping type. On average, free shipping to the Netherlands takes around 15 business days, and yours took even less.

We have replied to your email instantly after receiving it and offered a compensation or a new parcel sent out with fast shipping, completely for free, however, we did not get an email back from your behalf.

If you have any concerns or questions, please, contact us via support@insigniajewels.com and we will always be there to help you. 24/7, no exceptions, even during these times.

Kind regards,
Paul

Rated 1 out of 5 stars

No items received after 2 months

I placed my order on 28/11/19 and I haven't received anything (today is 01/02/20), I have tried to contact customer services several times but I have had no reply.

February 1, 2020
Unprompted review
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Rated 5 out of 5 stars

Recomment it !

I ordered a bracelet from Braceletts and I am very happy with it. The bracelet is really beautiful, in accordance with the pictures. It comes with a little pouch, an extra pearl and a bit of elastic.
I can really tell the company care about the products and I am extremely happy with the customer service. Totally recommend it

January 16, 2020
Unprompted review
Insignia Jewels logo

Reply from Insignia Jewels

Dear Camille,

Thank you so much for your review.

We are here, 24/7, if you will need any help.

Have an amazing day,
Insignia Jewels Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality , unique ideas, very good service!

January 11, 2020
Unprompted review
Insignia Jewels logo

Reply from Insignia Jewels

Dear Efi,

Thank you so much!

Contact us anytime if you will need any help.

Have a great day,
Insignia Jewels Team

Rated 5 out of 5 stars

Just Perfect!

I love my bracelet so much! I’m very pleased with the high quality material and it looks just like the picture on their page! Very beautiful, I can’t stop looking at it :)
It’s a wonderful gift for everybody who loves the universe as much as I do!

December 24, 2019
Unprompted review
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Rated 5 out of 5 stars

amazing service:)

amazing service:) the person helping me was so helpful and gave me complimentary fast shipping! definitely purchasing again

December 15, 2019
Unprompted review
Rated 5 out of 5 stars

galaxy bracelet with pluto

I ordered a product from them earlier this year. It came relatively fast considering i brought it during a promotion. I got the galaxy bracelet (with pluto of course) and its really good quality. I've probably had it for half a year now and its still in perfect condition. I'm not a massive jewellery fan but i really love this bracelet, its just so perfect and cute!

December 13, 2019
Unprompted review
Insignia Jewels logo

Reply from Insignia Jewels

Dear Hannah,

Thank you for your kind review

Have a great day,
Insignia Support Team

Rated 1 out of 5 stars

E-mails in Spanish

E-mails in Spanish, while the website is in English. 3 weeks ago I ordered my bracelet, it still isnt delivered

November 25, 2019
Unprompted review
Insignia Jewels logo

Reply from Insignia Jewels

Dear Rob,

Thank you for your review.

Unfortunately, we did not choose the emails to be in Spanish, Trustpilot pre-selected that option automatically. Sorry about that.

We have resent you a new bracelet with complimentary fast shipping :)

Have an amazing day,
Insignia Jewels Support Team

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Rated 4 out of 5 stars

Fantastic Product

Product looks fantastic, comes in lovely packaging and arrived extremely quickly. Only slight downside was the price but if it remains durable i'm sure it will be fully worth it.

November 11, 2019
Unprompted review
Insignia Jewels logo

Reply from Insignia Jewels

Dear Oli,

Thank you very much for becoming a part of us, and for your review as well.

We are working hard towards making our jewelry as affordable as possible in the nearer future!

Have a great day,
Braceletts Support Team

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