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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to assist. Many also highlight positive interactions with customer service, describing it as excellent and attentive, with a no-pressure sales approach that is greatly appreciated. However, some people were dissatisfied with the service, citing issues like long delays in furniture delivery and a lack of proactive communication. A few other people also felt that the product quality was not always up to par, with some experiencing problems like sagging mattresses or damaged furniture upon arrival.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, knowledge, and friendly... See more

Product

Customers consistently note ambiguous experiences with product quality. While some reviewers found specific... See more

Customer service

People report positive experiences with customer service, often highlighting helpful and kind interactions.... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the helpful, friendly, and knowledgeable staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to the Romsey store. Having just moved. Due to a separation, I was new and nervous. Guys were amazing! Genuinely! I was lost for words how helpful everyone was, delivery was on point, but the... See more

Rated 5 out of 5 stars

We have recently bought a lounge dinning room carpet. We were given very good advice on suitable types of carpet and underlay from a very friendly and knowledgeable lady. We were never rushed or pr... See more

Company replied

Rated 5 out of 5 stars

We would like to say thank you to the staff at Bradbeers Hedge End. We purchased a bed from the store in November. From Derek in the showroom to the delightful delivery chaps, they were extremely h... See more

Company replied

Rated 5 out of 5 stars

Would just like to say that the Estee Lauder lady, Adele, kindly helped me choose the perfect summer fragrance for my holiday! She was so kind and helpful with great customer service! Bradbeers should... See more

Company replied


Company details

  1. Department Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Store

Information provided by various external sources

Bradbeers operates department stores in Romsey and New Milton. We also operate the largest independent furniture store on the south coast at Hedge End, Southampton. There is also a furniture store in New Milton. Bradbeers operates a Removals and Sto...


Contact info

3.5

Average

TrustScore 3.5 out of 5

140 reviews

5-star
4-star
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1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Be prepared to wait months for your goods

This is the second time that we have had to wait nearly six months for the items we purchased in store to be delivered. In addition there is apparently no online service available for this furniture store, which I find amazing in this day and age.

September 18, 2021
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Rated 5 out of 5 stars

Brilliant furniture shop

A fantastic range of furniture. Staff friendly and helpful but not pushy. A fantastic shopping experience. Definitely would recommend. Thank you.

September 14, 2021
Rated 5 out of 5 stars

First class service

First class service, from helping us to choose correct mattress , then changing bed size, to arranging delivery. Delivery people couldn't have been more helpful.
Thank you to all.

September 14, 2021
Rated 5 out of 5 stars

Very comfy sofa

Very comfy sofa. Fits our living room perfectly due to the many different size options it could be mad in.
The staff in Hedge End were very knowledgeable and helped us with fabric choices.
Delivery team also good. They were prompt and careful.

September 14, 2021
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Rated 5 out of 5 stars

Call received informing me of the time…

Call received informing me of the time of delivery, both from the logistics office and from the delivery team when they were on the way. Both delivery gentlemen were very helpful and polite. Suite positioned where requested. All wrapping removed. Very satisfied with the way in which the whole order/delivery process was handled. Thank you

September 11, 2021
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Rated 5 out of 5 stars

Sorry for delay been on holiday

Sorry for delay been on holiday
We went to an upmarket retail shop in Reading where we live to purchase a new three piece suite. The staff didn't get off their chairs & were no help at all.
Our daughter lives in Southampton & suggested we try Bradbeers the difference was remarkable they were friendly helpful & after showing us the range we were interested in explaining the good points the sale rep then left the family to discus the options. At no point was any pressure applied to purchase.
We picked the one we were interested in paid the deposit & left. The suite was delivered by 2 very helpful lads who were on time, placing the new items where required removing the old suite. I'm delighted we came to Bradbeers & if we require anything else would be glad to return

September 8, 2021
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Rated 5 out of 5 stars

Excellent service and gave good advise…

Excellent service and gave good advise on our purchasers . Our sofa was delivered on time but we are still waiting for our Stressless chair. We appreciate that this is more to do with the manufacturers in Norway than Bradbeers. I have contacted Bradbeers to get an update and everyone on the phone is always very helpful. Thank you.

September 7, 2021
Rated 5 out of 5 stars

this was a great purchase

this was a great purchase. and the staff very helpful and also very Knowledgeable. and would Defiantly Recommend my friends to your store .
AS i Work in Retail i appreciate good/ Great service .

September 7, 2021

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