bradford.ie Reviews 3

Totally misleading adverts. Should be banned from any publication in Ireland and the .ie website should be blacklisted. They operate out of a P.O Box address and a voicemail recording system in Dublin. No actual outlet in Ireland. They advertise in € but you get billed in STG£ which ends up more than the advertised and invoiced price you receive. Then there is the import charges for an item entering Ireland from the UK. Item held by customs until charges paid. Absolutely no mention of this on any advert, no tracking number given for shipments. Customer care total joke. You reply to the BOT emails you get back from them with the required info they looked for and then hear nothing again. 3 weeks now and not 1 reply. My €130 item is gonna cost me nearly €190 to actually get it.
Bradford could not even enter the correct customs code for my item. Overvalued customs declaration and wrong item description. They declared the item value as £129.95 instead of €129.95. The CCPC and UK trading standards watchdog need to step in and do something about this company.
Amazingly got a Facebook message after posting this review to say my case has been escalated to your warehouse manager. They want me to send the product back using a prepaid returns label that they will send me and then they will resend the item back to me again through an updated tax free shipment method so I wont have a customs charge on it. Not sure they grasp the fact that Irish customs are holding my item until the import charges are paid on it. I don't have it to send it back and I wont get it unless I pay the €46 import charges which defeats the whole purpose of the suggestion from Bradford.
Quick update. The item finally arrived. The inside of the items box read "To my darling daughter.....". They sent out a returned item as NEW PRODUCT without even inspecting it first. This company is SO BAD they should be shut down.

Ordered a Grandson Pendant for a christmas gift. It arrived approx when they said it would however communication regarding when and how it was despatched was very poor. When it arrived the font size and spacing was not acceptable. I contacted them atleast 12 times via phone and email and they never bothered to respond to any of them. I wanted a replacement product that looked correct. I will never go near this company again and I strongly urge anyone else to avoid them also. They don't care about you once they have your money.

At the end of October 2020 I ordered six items for Christmas, it is now mid December and so far I have received two items but have been charged for four and have been told, mid November, that two items would not be available until 2021, even though their site did not state items out of stock. I have e-mailed them on numerous occasions, I have telephoned them, all to no avail. Nobody rings back, nobody replies to e-mails. Stay clear of this company as they seem to have no regard for their customers, but if you want gifts from this company for Christmas 2021 now may be the time to order as if you leave it till next year you will probably not receive them, so my advice go to a company who actually values your custom.