My experience with this company was pleasant. I order some coins to celebrate my husband’s veteran status but didn’t complete the collection of nine coins. Thanks
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Review summary
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I just now submitted an order for something I had been looking for and they have asked me for a review. The order process went well. We'll have to see how long it takes and the quality of the item. On... See more
I would have given a 5 star rating except there was no way to check the personalization. It did not show the name anywhere or acknowledge that it had been applied.
It was wonderful to view the beautiful items, I was displeased at the amount of time it took to find the one specific item I had originally in my cart, which when I returned was no longer in the cart!... See more
Company details
- #71 of 80 best companies in Association or Organization
Information provided by various external sources
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
United States
- bradfordexchange.com
3.9
Great
147K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No experience but I understood that…
No experience but I understood that Bedford is a famous and have a long history company.
July 19, 2026
Your Service has been Excellent on
Your Service has been Excellent on
everything through delivery..
July 19, 2026
Very easy site to use.
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
You suck
You suck, I cant get or find my confirmation from the " Bradford Exchange because your POS AI program that I didn’t ask for that fn it up !!!@
July 19, 2026
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian
Been weeks still not sure what's happening?
It was easy to buy, and give them my money. Not so easy to set up an account to try to find some kind of information on my order. Just haven't heard anything in weeks and would like to know status. But was not able to waiting on an email to verify my account just to see if I can information.
June 27, 2026
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian
They have nice reasonable priced gifts
July 19, 2026
Great items easy yo buy
July 18, 2026
The stein collection is above average…
The stein collection is above average as an ornamental viewing mugs and the radio controlled wall clock with underwater sea life represents an achievement in time calibration. One note I cancelled on June 15 a $179 dollar change USMC atomic clock and trying to get the refund. I do not know where it was sent but if you still have it you guys and gals could put it toward the leather blue hat and stein collection.
July 9, 2026
How easy it was to order the product
How easy it was to order the product. I pray it will be what the picture looks like.
July 19, 2026
I ordered 2 beautiful pieces from The…
I ordered 2 beautiful pieces from The Bradford Exchange, but never received them. Was really looking forward to receiving and adding them to my collection they look very well made and thoughtfully designed. I still yet to get an answer or email from the customer service department and it’s been about 3 weeks now. Really praying that customer service can help me figure out what is going on. I ordered another item to see if this one would arrive and praying that it will, they have a really unique design and I would love to own some of their work
June 30, 2026
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
Excellent i love the variety of quality…
Excellent i love the variety of quality
Items The Bradford Exchange has.
I highly recommend their products and
Prices plus quality.
July 18, 2026
No where to input coupon code
July 18, 2026
The clothing I ordered & very pricey…
The clothing I ordered & very pricey looked absolutely nothing like the pics nor is denim-! I'M pissed- I want a refund & will gladly mail this BS back-! Jennie Johnson 660-441-8106
July 15, 2026
Reply from Bradford Exchange
Hello, I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Gillian
I paid and they never noticed my order
I paid and they never noticed my order. Then got charged twice.
July 1, 2026
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
I got scammed by them
I got scammed by them. they said i bought a collection and i got sent more than one coin. i only have one coin sent and they said i have more on the way. that is not correct. only one has been shipped and they keep scamming and charging me recurrent fees for coins that are not sent. supposedly they cancelled, but i am not trusting them. If I never contacted the customer support, then they would have kept scamming me.
June 14, 2026
Reply from Bradford Exchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Gillian
The website is very easy to use and…
The website is very easy to use and that is what makes me happy about Bradford Exchange.
July 18, 2026
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