I really don’t like giving a poor score but topsoil was ordered and twice the delivery has been cancelled due to a sick driver. Whilst I totally understand it’s a real inconvenience. I will say howe... See more
Company replied
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See what reviewers are saying
Top quality customer service. Team in store answered phone calls quickly and were genuinely friendly. Delivery Driver (Steve) was superb. Delivery was on time, driver was polite and courteous and all... See more
This is my 4th experience of buying aggregates and wood from Bradfords, delivered by the branch in Evercreech. The team at Evercreech are great to deal with. Always phone the next day following my o... See more
Company replied
Really easy to order and the delivery was on time with no issues also delivery driver was also brilliant Thankyou and will be using Bradfords again
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Southwood, BA4 6LX, Shepton Mallet, Somerset, United Kingdom
- 01749 830231
4.5
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company
Great company. They delivered 5 bags for me and delivered it exactly how I asked for it. The driver glyn went above and beyond.
November 29, 2023
Reply from Bradfords - Evercreech BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your kind words and feedback regarding the delivery service you have received I have passed this onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
easy purchase on line followed by a…
easy purchase on line followed by a next day call to arrange delivery. Delivery within 2-3 days. so excellent service.
November 22, 2023
Reply from Bradfords - Evercreech BBS
Hi Ben
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Great to hear our Evercreech branch are doing so well with their consistent high level of service!
We hope to see you again soon.
Kind Regards,
Sam
This is my 4th experience of buying…
This is my 4th experience of buying aggregates and wood from Bradfords, delivered by the branch in Evercreech. The team at Evercreech are great to deal with. Always phone the next day following my order placement to confirm delivery date and always text aswell. Friendly team and the delivery drivers are the same, friendly, chatty and accommodating. I wouldn't hesitate to order from them again.
The bark mulch I ordered this time though was really poor, full of processed wood such as woodchip board, pine, so I would recommend Bradfords switch suppliers.
November 11, 2023
Reply from Bradfords - Evercreech BBS
Good Afternoon Louise
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with all your orders placed with us,
Thank you for your feedback regarding the service you have recieved from our Evercreech branch ,
This is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent Communication
Fruitful discussions with office staff and obtained exact items to blend with existing project. Excellent delivery on the day required. Will definitely use Bradfords again.
September 20, 2023
Reply from Bradfords - Evercreech BBS
Hi Berni
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear our branches are ticking all the boxes and offering great advice.
We look forward to seeing you again soon.
Kind Regards,
Sam
Chaotic pick-up in the yard
The yard staff were very disorganised. I was sent from one place to another repeatedly. It did not appear to be geared for retail customers.
August 23, 2023
Reply from Bradfords - Evercreech BBS
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I can assure you that this in not the usual service levels that we provide,
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Good Afternoon DK
Your local branch has advised that they have been in contact with yourselves, thank you for bringing this to our attention,
If we can be of further help in the future please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Reply from Bradfords - Evercreech BBS
Hi Graham
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Evercreech BBS
Hi Owen,
Thank you for taking the time to leave us a review.
I am pleased to hear that your local branches service levels were well received,
We hope to see you again soon.
Kind Regards,
Joe.
No telephone call informing me that the…
No telephone call informing me that the delivery would not be as agreed on Tuesday, but Wednesday. I took a days holiday on the Tuesday to start the work. What a waste of a day. Still waiting on a promised call from the manager which as I am only a none trade cash customer will not happen. Disappointed as normally all is good and delivered as promised. A call would have been so useful shame the manager could not be bothered. Delivery driver as always great to deal with shame the support is just not there from the office.
July 11, 2023
Reply from Bradfords - Evercreech BBS
Good Afternoon Paul
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delivery service provided with your order,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good morning Paul, your local branch have let us know that they have contacted you and resolved this with you.
Thank you for taking the time for sending in your review and I am glad we were able to help you out.
Joe.
Such a kind and friendly driver
Such a kind and friendly driver. He took the time to make sure that our two bags of gravel were delivered to the side of our drive so that could get our car out. Delivery was on time.
May 26, 2023
Reply from Bradfords - Evercreech BBS
Hi Miss Lewis,
Thank you for taking the time to leave us a review.
I am glad the driver was able to be so helpful for you,
We hope to see you again soon.
Kind Regards,
Joe.
Really helpful
Really helpful, happy, pleasant to chat to on delivery of my items. Great couple who ive ordered from previously and will do so again in the future when i need to.
May 31, 2023
Reply from Bradfords - Evercreech BBS
Good Afternoon Sophie
Thank you for taking the time to leave us a review.
I am happy to hear that you received a helpful service from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Make sure you find out when delivery will be
I was initially told that my delivery would be between midday and 1pm. It actually arrived at 08.30, just as I arrived back from walking the dog.
May 29, 2023
Reply from Bradfords - Evercreech BBS
Hi Michael,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I'm sorry we missed the mark, and hope for 5 stars next time.
Lorna
Good value, easy to load material into van
Reasonable value item, located at a place in the yard where it was easy to load the van, the guy who helped me load did a good deed as he was actually a delivery driver and not one of the yardsmen, who were busy.
May 9, 2023
Reply from Bradfords - Evercreech BBS
Good Afternoon Graham
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Your feedback has been passed onto all involved with your order,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
landscaping products
I found all garden landscaping products a great price, delivered free and on time.
What's more to love.
May 12, 2023
Reply from Bradfords - Evercreech BBS
Good Morning Mr Johns
Thank you for taking the time to leave us a review.
I am pleased to see that that you where happy with the service provided with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
I hope you enjoy your new gardening items,
Kind Regards,
Katie
Order ready to collect and helpful…
Order ready to collect and helpful staff in timber yard
April 23, 2023
Reply from Bradfords - Evercreech BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order for collection with our Evercreech branch,
Thank you for your feedback this has been passed onto all involved with your order in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Evercreech BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am happy to hear that you found the process of placing your order online to be easy and where happy with the service provided from our Evercreech branch from start to finish with your order,
This will be passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent customer service
Excellent customer service. Ordered over the phone, staff couldn’t have been more helpful. Excellent once again Bradfords. I will be back.
April 4, 2023
Unprompted review
Reply from Bradfords - Evercreech BBS
Good afternoon,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Outstanding service and products
March 4, 2023
Reply from Bradfords - Evercreech BBS
Hi Mrs Lee
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Order arrived a timely manner and lorry…
Order arrived a timely manner and lorry driver was very polite and helpful.
I did have one item missing, but this was sorted out the same day after a phone call
March 2, 2023
Reply from Bradfords - Evercreech BBS
Good Afternoon Mrs Taylor
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I happy to hear that your order arrived on time as advised and that the missing items was rectified quickly by the branch,
This will be passed onto all involved with your order,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
As usual
As usual, brilliant service. Friendly, helpful and, crucially, good quality product.
January 23, 2023
Reply from Bradfords - Evercreech BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Very good communication
Very good communication. The delivery drivers are always friendly. Prices are very good. Quality of items that I have purchased also seem good.
January 11, 2023
Reply from Bradfords - Evercreech BBS
Hi Kevin,
Thank you for taking the time to leave us a review.
it's always nice to get great reviews on our staff and procedures,
We hope to see you again soon.
Kind Regards,
Joe.
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