Did an order online,got a call next day to confirm order and delivery day and am/pm preference. Contact on the day via text confirming details and approximate time. Driver, Jordan,was great, moved... See more
Company replied
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It was supposed to be a curbside delivery and they were going to contact me to arrange a convenient time. No contact so there was only my disabled wife at home. The driver carried a very heavy deliver... See more
Company replied
First time I’ve used Bradfords and must say I was rather impressed . Ordered on website , that was easy to do. Got text and email confirming order. Then got a phone call later that day to arrange deli... See more
Company replied
Simple and easy to find what you want. Straight forward payment process, clearly identifying delivery cost. Delivery quick and very helpful on the day. Great service.
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Silverton Road, EX2 8ND, Exeter, Devon, United Kingdom
- 01392 829080
4.7
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Called me the next day after I placed…
Called me the next day after I placed the order on Sunday night. Fitted round my availability for delivery. Came bang on time. Great products (sleepers).
October 4, 2021
Reply from Bradfords - Exeter BBS
Hi Dr Buchanan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon.
Kind Regards,
Charlotte
Will use again and highly recommend for prices and service.
Ordered online, called to confirm a convenient delivery day and time (am/pm) and delivered as arranged. Will use again and highly recommend for prices and service.
October 2, 2021
Reply from Bradfords - Exeter BBS
Hi Mr Wyatt,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
As ever all I needed at a keen price
September 28, 2021
Reply from Bradfords - Exeter BBS
Hi Aston,
Thank you for taking the time to leave a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are happy with our products and pricing!
We hope to see you again soon.
Kind Regards,
Charlotte
Bricks and blocks
The bricks were a bit more sandy than the description but the delivery arrived on time and the driver was very helpful
September 25, 2021
Reply from Bradfords - Exeter BBS
Hi Mr Smith,
Thank you for taking the time to leave us a review.
I apologise that the bricks did not entirely fit the description we had for them on our website, if there is anything we could change to make this more accurate, please do let us know by contacting myself at ecommerce@bradfords.co.uk
However, I am pleased that your overall experience with us was positive and that your delivery went smoothly.
We hope to see you again soon!
Kind Regards,
Charlotte
I have a few trips there recently to…
I have a few trips there recently to transform my garden & I have found the staff very helpful and efficient.
August 21, 2021
Smooth transaction and great delivery…
Smooth transaction and great delivery time. Kept well informed of delivery too
August 9, 2021
Excellent service and very helpful staff
July 28, 2021
Timely delivery
July 7, 2021
Goods arrived on time
Goods arrived on time. Very friendly and helpful driver. Only minor point is I did ask that the driver phone me when he got to the top of my Close so I could give him directions to my garage. He wasn't given the message and drove to the bottom of the Close only to have to reverse back up, with cars everywhere. He was good though and just got on with it
June 15, 2021
Good service
June 14, 2021
Excellent service by the delivery driver
Excellent service, especially the delivery driver Jordan. Very helpful would highly recommend.
June 8, 2021
Delivery was brilliant!
May 19, 2021
How it went for me
Ordered, got a call “ When can we deliver ? “ a text on the day with a time slot and it arrived, I couldn’t of expected more, thanks.😀
April 23, 2021
Good product great customer service…
Good product great customer service delivered on time on specified request
April 20, 2021
Great price
Great price, prompt & efficient customer service. Delivery was craned direct into the garden. Highly recommended
April 17, 2021
Excellent customer service
Easy to use online service and fast quick delivery. Excellent. Would use again.
April 17, 2021
Great to have a quick delivery, but...
Great to have a quick delivery, but a notification when it was being delivered would of been handy, as I was at work and the delivery man asked my partner to help unload the fence panels from the lorry, but she suffers from a bad back, so not ideal, as now she is in a bit of pain.
April 16, 2021
Ordered about 1pm delivered by 3pm…brilliant
Ordered about 1pm delivered by 3pm same day fantastic service 9 13ft scaffold boards
April 12, 2021
Injured by the yardsman
All in all a pretty good experience, but when I was collecting the timbers I had ordered online, the forklift driver was 'kind' enough to lend a hand loading but unfortunaly flipped an 8x4 sleeper straight onto my fingers, one of which I now can't touch anything without shooting pain, so I'm assuming has chipped the bone. If it wasn't for being injured by their careless employees I probably would of used them again but I definately won't now. I didn't complain at the time as it wouldnt have achieved anything but I'm frustrated I didn't mention it now.
April 11, 2021
Reply from Bradfords - Exeter BBS
Dear Mr Collyer,
Please accept our most sincere apologies for the poor experience you have had in one of our branches.
I have passed this on to the management team at the Exeter branch, who will be in contact to discuss this further with you.
If you have any further queries in the meantime, please contact me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
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