After the storm, I had lost three fence panels. All needed replacing anyway but due to a week of other problems i was at my wits end with stress. Your website was clear, easy to use and offered the ne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered on line late Saturday morning for collection. Tried ringing depot to confirm order recd and would be available for collection before depot closing time. No answer to call. Arrived at depot 5 m... See more
Company replied
Ordering and paying online - easy - no problem. Notifications -great. Customer care at pick - could be better. Stood waiting, clearly visible at the counter, for at least three minutes waiting... See more
Company replied
To be honest, we as a company have been using Bradfords Helston Branch since it opened and I can honestly say what a great bunch of people and always happy to help. However, I must say that Steve Cart... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Helston Business Park, TR13 8FZ, Helston, Cornwall, United Kingdom
- 01326 334500
4.9
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fence panel delivery
Very easy to order online, the company had a query with my order and telephoned me within 24 hours of ordering, very polite staff. On delivery, the driver wore a face mask and kept his distance, very pleasant and friendly driver
October 9, 2020
Excellent and keen to satisfy. Just tell me you're coming!
Friendly, helpful and proactive. Reclaimed railway sleepers are absolutely brilliant! Lose a star only for communication - From the website expected a wait of 2-3 weeks, but received a phone call the day after ordering to be told they were out of stock and no forecast for when they might be available. All 5 star good so far, as I was not in a rush... Then, out of the blue, less than a week later, my phone rings - early in the morning when I'm working late shifts! It was the driver reversing up my lane with the sleepers! Excellent urgency, but lucky that I happened to be in that day!
July 29, 2020
Unprompted review
Your Driver Tony was extremely helpful
Your Driver Tony was extremely helpful. Excellent service.
July 24, 2020
Unprompted review
Absolutely fantastic service
Absolutely fantastic service, a great spacious store the boys are really helpful.
July 15, 2020
Unprompted review
Reply from Bradfords - Helston BBS
I am glad that you enjoyed our new Helston branch, Pete and the team will be chuffed to read this, thank you for sharing your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.