Ordering online was straightforward. The branch contacted me the next working day to confirm and thank me for the order. Delivery details were discussed and date of the delivery was agreed without fus... See more
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Shaun was on time and very polite and endeavoured to off load my delivery as close as he could to make my job easier. Shifting 1000litres of topsoil approx 20 metres and up 3 lots of steps was rather... See more
Company replied
I ordered my items and on your site it is saying next day delivery, because I orded on Sunday I thought it might come on Tuesday. Called them up and the man said it will be Thursday and I did leave a... See more
Company replied
Morgan in particular was outstanding and went above and beyond to help us. Nothing was to big of a task for Morgan and even though our request was 'abnormal' he excelled in making sure we left a happy... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
1 Billacombe Road, PL9 7HT, Plymouth, Devon, United Kingdom
- 01752 401100
4.8
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Very fast delivery
Very fast delivery. Good quality product. Have used before and would use again.
September 26, 2021
Reply from Bradfords - Plymouth BBS
Hi Matt,
Thank you for taking the time to leave us a review.
I am very pleased to hear about your experience with our Plymouth branch.
It is great that our team were able to provide fast delivery and good quality products.
If there is anything else that we can do for you please email Ecommerce@bradfords.co.uk
We look forward to seeing you again soon.
Many thanks
Megan
Reply from Bradfords - Plymouth BBS
Dear Brian,
Thank you for taking the time to leave us a review.
I am pleased to hear that your experience with our Plymouth branch was positive and our team was able to provide you with a smooth delivery process.
If you need anything else please do email Ecommerce@bradfords.co.uk
We look forward to seeing you again soon.
Kind Regards,
Megan
Very happy with customer service on my purchases.
Very happy with customer service on this purchase, though one parcel (two bags) yet to be delivered. The delivery service was very good; delivery truck driver was excellent and really helpful. However, prior warning of delivery date (and if possible, approximate delivery time, eg, AM or PM), would help immensely. For instance, I had an unexpected 'early' delivery, which would have been highly appreciated, except that I did not receive prior warning, either on line or by phone; and consequently, I missed the delivery and had to wait a whole week for redelivery; at time of ordering, the promised delivery time was 2-3 days. When I did call to inquire about my delivery, I found the customer service very courteous and helpful.
Based on my overall experience with the company to date, I have been very satisfied with Bradfords Building Supplies customer service.
September 2, 2021
Reply from Bradfords - Plymouth BBS
Dear Ajigo,
Thank you for taking the time to share your experience.
I am pleased to hear that your experience with us was overall good and that you are satisfied with the customer service that you received.
I do apologise that you did not receive communication prior to delivery which meant you had to wait longer for your delivery to arrive. I will pass these comments on to the branch to ensure that this does not happen again.
If there is anything else that we can do for you please email Ecommerce@bradfords.co.uk
We hope to see you again soon.
Kind Regards Megan
Absolutely disgusting
Absolutely disgusting , bought top soil, they call it bulk bags , they are the price of a ton, and on its arrival it was in 1 ton bags , BUT half filled making that half a ton. It just felt like daylight robbery.will never shop there again . To add insult to injury there were advertising free delivery over £100. The bill was £140 but no free delivery.
August 13, 2021
Unprompted review
Quick efficient service
July 5, 2021
Delivery driver helpful and very smooth…
Delivery driver helpful and very smooth transaction. Thanks
June 11, 2021
Really disappointed as no care what so…
Really disappointed as no care what so ever was taken when loading the post crete into my van he manged to split 2 bags resulting in me deep cleaning the carpet.......
May 26, 2021
Stock issues
Ordered 4 coping stones - website showing 36 in stock. Travelled to store (6 miles away). On arrival was given collection chit but when I went to collect them was told they had none. Only good thing was the speed of refund.
May 14, 2021
I ordered online but when I arrived at…
I ordered online but when I arrived at the store nothing was ready for me to collect. I had to wait a long time for someone to deal with me and some items were not available so I had to wait even longer to get a refund.
May 10, 2021
Only received 3/4 of my order
Staff were helpful and Initial delivery time was good. Unfortunately I only received 3/4 of my order and was told the rest would be with me in one week. Now having laid most of my deck and waiting one month I’ve been told Bradfords have no idea when it’s going to be with me. I’d advise to not order online as it’s not a guarantee of receiving items in a timeframe even though you pay in advance.
May 7, 2021
Bought decking
Bought decking, timber and screws online all paid for 2 days later Bradfords ring me up and tell me they are out of stock on the decking and won’t have any for a couple of months. I have previously bought decking from them so have to wait to make sure it matches. Why sell something you don’t have in stock ? Very Poor don’t buy unless you don’t mind waiting MONTHS for your delivery.
May 3, 2021
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am sorry to see that you have had a negative experience with us due to the products that you purchased being out of stock.
We apologise greatly for this and for any inconvenience this may have caused you.
Kind Regards,
Charlotte
I have given you one star as I haven't…
I have given you one star as I haven't received my order yet. Therefore I do not know what the quality of the items will be...
April 21, 2021
Reply from Bradfords - Plymouth BBS
Dear Helen,
I am sorry that you have received a review invitation before receiving your goods.
I trust that you have now received your delivery and that you are happy with the products you received.
If you would like to discuss this further, please email me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
From booking on line to ordering on the…
From booking on line to ordering on the phone. Bradfords have been brilliant. Great delivery service. Staff have been so helpful. A big thank you
April 18, 2021
Very competitive pricing
Very competitive pricing, good website, fast efficient delivery. First class all-round.
April 11, 2021
lack of care
I ordered some fence panels, post crete and posts, and was sent an email saying that my order was being processed, so I was waiting for further confirmation and delivery date and time so I could prepare things. After about 10 days, I was at work when my daughter, who is working from home, said that Bradford's had delivered our goods and sent me some photos. The wooden fence panels were thrown onto the driveway and the post crete was there too. I would have imagined the delivery guys would have stacked the panels and post crete. But no, it looked like a fly tip site and one bag of post crete was split and I had post crete on my drive and grass. This is totally unacceptable. 3 panels were slightly damaged . I wish I was there to see what was happening as I would have said something. I feel there was a lack of respect for my property and goods.
April 9, 2021
Reply from Bradfords - Plymouth BBS
Dear Mr Penwill,
Thank you for taking the time to write us a review. I am incredibly disappointed to hear about your poor experience. This is far from the standards we strive for. Typically your local branch would call you within 24 hours of your order being placed to arrange a specific delivery date and time that works for you. Evidently this has not happened on this occasion. Please accept our sincere apologies and if you would like to escalate your complaint further please speak to your local branch.
Kind Regards,
Charlotte
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