Delivery driver was extremely helpful he also noticed a damaged item & delivered a replacement first thing next day. Many thanks
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We arrived rather late, but a plesent young man stayed behind to serve us. The yard gate was just being shut, but was re-opened to let us in and our goods loaded. Everyone was more than helpful.
Company replied
We couldn’t be more happy or impressed with the service we received from Bradfords. We ordered some gravel last week and were contacted by Alfie to check that we had selected the most appropriate colo... See more
I ordered online and the website was well designed and easy to Navigate, I also wasn't forced to have an account like some other builders merchants. The staff at my local branch that I dealt with were... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Alton Road, HR9 5JE, Ross on Wye, Herefordshire, United Kingdom
- 01989 562955
4.8
Excellent
334 reviews
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Replied to 97% of negative reviews
Typically replies within 24 hours
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Really helpful staff, great communication
Online site really good, items in stock and available from my nearest store… delivered within a few days, rang and text to be kept informed of delivery… great service
June 4, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Tracey,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Lorna
Very good driver excellent helpful and…
Very good driver excellent helpful and efficient.
June 4, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you are happy with the efficient and helpful delivery service received with your order,
Your feedback has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
We had to be out when the delivery was…
We had to be out when the delivery was made and it was done with no fuss, a brilliant job.
May 28, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Evening Rosemary
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with our Ross-on-Wye branch
Thank you for your feedback,
We hope to see you again soon.
Kind Regards,
Katie
FIRST CLASS SERVICE
Depot contacted me to arrange a delivery date
On day of delivery was contacted with time slot and driver arrived within 30mins of time and was very helpful.
All in all customer and delivery services both great!!
May 26, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Evening Ian
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a high level of customer service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Deliery driver very helpful
Deliery driver very helpful, customer services equally so, bulk bag of pipe gravel, delivered to exact location requested, price was best of the lot on internet purchase
May 28, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Evening Mr Johnson
Thank you for taking the time to leave us a review.
I am happy to hear that you received a helpful service from start to finish with your order,
Thank you for your feedback regarding the delivery service provided with your order this has been passed onto all involved in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Very reasonable prices and the ordering…
Very reasonable prices and the ordering process was very easy. Delivery a couple of days later. Couldn’t be simpler. I would recommend.
May 28, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience from start to finish with your order,
Thank you for your kind words and feedback this has been passed onto all involved with your order in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Very reasonable prices.First rate…
Very reasonable prices.First rate service. Telephoned to advise on delivery on the day I placed the order. Free deliverey, and received itrms bank holiday Monday. What more could you ask
May 22, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Mr Cope
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with us and are happy with the service received from start to finish with your order,
Thank you for your kind words and feedback this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Helpful friendly staff
Helpful friendly staff ,had a refund that was issued immediately. A great builder merchant.
May 23, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon David
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a helpful and friendly service with your order.
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good straight timber delivered at a…
Good straight timber delivered at a good price. Communication on delivery times perfect too.
May 21, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Richy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and are happy with the goods received,
Thank you for your feedback regarding the communication and delivery service provided with your order this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Hi Ian,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Excellent service coupled with prompt…
Excellent service coupled with prompt delivery.
I would highly recommend
May 13, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Timothy
Thank you for taking the time to leave us a review.
I am happy to hear that you receive execellent service with your order from placing your order online to delivery.
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Totally poor - website poor
Totally poor
So I ordered different size lengths of timber which in the website I can do.
So I made sure that there was no cutting or very little with what I need to do at home.
It was delivered yesterday, turns out that they do not do the sizes I want and it is all done on meter....if this was the case why would you have a website that you can select different sizes 😂.
I was going to get some flooring from Bradford's but now hearing this, I may go elsewhere.
May 11, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good afternoon Mr Games
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Delivery driver was sound
Delivery driver was sound. I had to go out for 30 mins (of course they delivered whilst I was out!! 😂🤦🏼♂️). He repositioned other bags on my drive to make space… and to not block my skip n car. Initiative! Friendly chap. Thanks 👍🏻
May 6, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Jamie
Thank you for taking the time to leave us a detailed review.
I am glad our driver was able to help out.
We hope to see you again soon.
Kind Regards,
Joe.
Transaction worked well with the…
Transaction worked well with the ordered product delivered within the advised window.
May 3, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Jeremy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Great Value
Ordered online, had call to arrange delivery date within 3hours. Driver dropped load exactly where I needed it. Great service. Great Value
May 3, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Stewart
Thank you for taking the time to leave us a review.
We are so pleased to hear that everything went well with your order,
We hope to see you again soon.
Kind Regards,
Joe.
Great service
Easy ordering online, good communication regarding delivery and the drive couldn't be more helpful.
April 23, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good morning,
Thank you for taking the time to leave us a review.
we are always please to hear that our drivers are representing us well, and that our comms are up to scratch,
We hope to see you again soon.
Kind Regards,
Joe.
Fast & first rate customer service!!
My order was delivered within a couple of days of my order.
The driver called me when they arrived at my address and asked where I wanted the delivery dropped. Nothing appeared too much trouble.
I would defiantly order without hesitation again!!
May 1, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Ollie
Thank you for taking the time to leave us a review.
I am happy to hear that your order went smoothly from start to finish with our Ross-on-wye branch,
Thank you for your kind words and feedback, this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Don't offer delivery time.
Easy to use website. Pleasant staff. Good quality product for the price.
Only dropped a star as with both of my last orders l was offered a delivery slot of am or pm, l chose am and both were delivered late pm.
April 27, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Phil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your kind words and feedback regarding the delivery service provided with your order this is greatly appreciated,
This has been passed onto all involved with your order,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Delivered on time and as expected
April 29, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
offered by bradfords morning delivery…
offered by bradfords morning delivery but arrived in afternoon do not usually ask for delivery time as when offered morning delivery it does not happen and occasionally it ends up next day.
i expect local builders get first pick and internet orders from small customers are fitted in
April 20, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon,
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Good morning,
your local manager has been in touch with you to apologise for this situation,
Thank you for bringing it to our attention,
Joe.
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