Overall, very easy to select and pay online and collect once notified. Competitive prices. The only reason it wasnt 5 stars was the collection process - having to collect a ticket from the counter,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service was amazing and choice. It’s also very close to where I live which is great for getting big items home quickly
Company replied
The main thing that irritated me was the driver saying he couldn't crane the order to the side of my house which was accessible instead would leave it on the pavement/grass outside our front door....... See more
Company replied
I was in need of some fence panels from a local company due to our location and access. I found the items required and better quality/price than elsewhere, did an online order which was very straight... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.8
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressed…… on-line ordering was…
Very impressed…… on-line ordering was easy, follow-up phone call by a member of staff was helpful in arranging delivery, and delivery was prompt, on schedule, and the driver was polite and helpful... will definitely use them again! Price was competitive too!
June 28, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Melvyn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
Thank you for your recommendation and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service and easy to order
From start to finish, ordering from Bradfords was so easy! Great communication from the store team regarding our delivery. Excellent service from delivery driver, who placed the order exactly where we wanted it. Thankyou Team Bradfords!
June 29, 2024
Reply from Bradfords - St Austell BBS
Good Morning Leanne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Ordered online and phoned by 9am the…
Ordered online and phoned by 9am the following morning to inform me that it was ready to be picked up. Excellent service. Thankyou
June 18, 2024
Early morning delivery as requested and…
Early morning delivery as requested and helpful delivery driver
June 10, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful delivery service with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service and good prices.
June 16, 2024
Reply from Bradfords - St Austell BBS
Hi Sean
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Adrian from the delivering depot called…
Adrian from the delivering depot called me 2 days before delivery to confirm a date and approximate time, also the order specifications.then received a text on the morning of the delivery great customer service.
June 16, 2024
Reply from Bradfords - St Austell BBS
Hi Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to use website and very good prices
Easy to use website and very good prices helpful staff as I had to add to my order over the phone and fantastic delivery guys and they delivered the items to where I needed it much appreciated
Please keep it up
PJ.
June 14, 2024
Reply from Bradfords - St Austell BBS
Hi PJ
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Good Morning Brendan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved
We hope to see you again soon.
Kind Regards,
Katie
Excellent service and communications
June 9, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a excellent service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Brilliant from start to finish!
Brilliant from start to finish!
Will definitely use you again.
June 1, 2024
Reply from Bradfords - St Austell BBS
Good Morning Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
We look forward to seeing you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Just what we needed!
Friendly with a great delivery service. Was contacted to say a product was not in stock but if I was happy they'd deliver what was, then deliver the remaining as soon as it was in stock. So great communication. As it turns out everything was on the delivery after all. The gentleman arrived with a polite and friendly outlook and delivered to the exact location we needed the materials. Couldn't have gone more smoothly. These guys go above and beyond to ensure everything was ok and as we needed. Couldn't have asked for more. Very well done 😊
May 19, 2024
Reply from Bradfords - St Austell BBS
Hi Amanda
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to see our branches and drivers going the extra mile.
We hope to see you again soon.
Kind Regards,
Sam
As always helpful and efficient
As always helpful and efficient . The only reason not a 5 star review is havent got all my order , no contact to say when the order will be completed , its minor but holding the job up a bit . 41/2 stars really . Delivery boys always do right by me and me by them .(Parking space)
May 16, 2024
Reply from Bradfords - St Austell BBS
Good Morning David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated and has been followed up with the branch,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Ordered from Bradfords St Austell they…
Ordered from Bradfords St Austell they didn’t deliver on specified day, called the next day and spoke to a fantastic helpful man called Paul. He loaded a truck up and delivered the goods personally. A credit to the company
May 17, 2024
Unprompted review
Reply from Bradfords - St Austell BBS
Hi Ronnie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to use web page delivery on time…
Easy to use web page delivery on time and placed where I wanted it
May 10, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Neil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found using our website to be an easy process and recieved a on time delivery service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order on line and delivery was…
Easy to order on line and delivery was quick also driver was helpful and polite
April 27, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Caroline
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found it an easy process to place your order online,
Thank you for your feedback regarding the happy and helpful service received with your order,
This is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Hi Carol
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivery always quick and on time
Delivery always quick and on time, Drivers friendly and helpful.
April 17, 2024
Reply from Bradfords - St Austell BBS
Good Afternooon Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Good Morning Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.