Want to say a huge thank you to Jonathan Eastwood at Bradfords Worcester as his customer service is outstanding. He made the time to go through each item as we were doing our en-suite. Great service a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bradford’s have a great choice and great prices. I’m doing a large fencing job and Amy contacted me to make sure my order quantities were correct as they seemed a little excessive. Thanks Amy for d... See more
Company replied
Online order process was extremely quick & the follow up customer service keeping me updated on a scheduled date for delivery was 1st class. The order arrived on time & was delivered by Joe who also... See more
Company replied
Quality product delivered quickly. Comfortable and looks great. Assembly does need some basic diy skills, care needs to be taken not to damage the head of the bolt and the allen key needs to be tapped... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
The Building Centre, WR4 9EG, Worcester, Worcestershire, United Kingdom
- 01905 723535
4.6
Excellent
539 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Worcester BBS
Hi Roy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
What I needed was in stock
What I needed was in stock, order process was easy, delivery was quick, got a phone call to confirm order was being delivered in a few days, I was contacted on the day of the deliery with a time that was kept, and the driver dropped the load spot on, so all good.
May 26, 2023
Reply from Bradfords - Worcester BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am glad all went well with your order and you we kept updated,
We hope to see you again soon.
Kind Regards,
Joe.
Simple online purchase
Simple online purchase, excellent prices, helpful on time delivery, what more can I say. Highly recommended.
June 2, 2023
Reply from Bradfords - Worcester BBS
Hi John,
Thank you for taking the time to leave us a review.
We are glad you found it easy to process an order with us,
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Worcester BBS
Hi Kevin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Speedy responsive and polite in all…
Speedy responsive and polite in all respects. Got exactly what I needed. Will shop there again.
May 24, 2023
Reply from Bradfords - Worcester BBS
Good Afternoon Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Worcester branch,
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great, friendly service
Really helpful service from Jack at Worcester branch: offered help, made suggestions, carried products to car. Very, very happy with service and cost.
June 3, 2023
Unprompted review
Reply from Bradfords - Worcester BBS
Hi David
Thank you for taking the time to leave us a review.
I have passed on your comments about Jack to the branch and Regional Directors.
We hope to see you again soon.
Lorna
Reply from Bradfords - Worcester BBS
Good Evening Nicholas
Thank you for taking the time to leave us a review.
I am happy to hear that you received a helpful and courteous service from our Worcester branch,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Manged to find everything I needed…
Manged to find everything I needed online , ordering was very simple , Got a call very quickly to arrange delivery and was offered a few dates and times , got a text message with a delivery time slot on the morning of the delivery, the driver was friendly and asked where we would like the products placed. Very happy with the service , delivery and the products 😀.
May 26, 2023
Reply from Bradfords - Worcester BBS
Good Afternoon Mr & Mrs Smith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us our Worcester branch from start to finish with your order,
Thank you for your kind words and feedback regarding the delivery service you received this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Worcester BBS
Good Evening Sean
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Staff in store were very helpful and…
Staff in store were very helpful and friendly, they loaded the items into my car for me. The item that was out of stock was delivered on time and adhered to my the delivery instructions. Great customer service and I would recommend Bradfords to anyone buying from them.
May 20, 2023
Reply from Bradfords - Worcester BBS
Good Morning Mr Hill
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Worcester branch and where happy with the service provided from start to finish with your order.
Thank you for your kind words and recommendation this has been passed onto all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Worcester BBS
Good Afternoon Mr Wyatt
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a fast and friendly service with your order,
Thank you for your feedback this has been passed onto all involved with your order in the branch,
We hope to see you again soon.
Kind Regards,
Katie
We ordered no problems no stock out of…
We ordered no problems no stock out of stock and ordered more at last minute and received everything we ordered and the man was really helpful who done delivery
May 5, 2023
Reply from Bradfords - Worcester BBS
Good Morning Kim
Thank you for taking the time to leave us a review.
I am happy to hear that you you received a helpful service from start to finish with your order,
This has been passed onto all involved with your order in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Great Service, Great Delivery
Order process was simple, went into store initially to get a small bag of gravel to see if it matched. Guys in store very helpful. Ordered 8 builders bags of gravel and it was delivered within 3 working days. Plenty of communication from Bradfords. Delivery driver very helpful gave me a ring as I was out, waited longer than I would expect and put the bags exactly where I needed them. Even managed to reverse into my awkward driveway. l Couldn't fault the service. Would definitely use again.
May 9, 2023
Reply from Bradfords - Worcester BBS
Hi Adam
Thank you for taking the time to leave us such a detailed review.
I am sure everyone will be pleased when they see this feedback,
Looking forward to see you again soon.
Kind Regards,
Joe.
Great customer service and prompt…
Great customer service and prompt delivery. Very friendly people, most recommended.Very happy customer overall.
Thank you.
May 8, 2023
Reply from Bradfords - Worcester BBS
Hi Grzegorz
Thank you for taking the time to leave us such a review.
We are glad that everything went well with your order and that your are more than happy with the service.
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Worcester BBS
Good Evening Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Your feedback has been passed onto all involved
We hope to see you again soon.
Kind Regards,
Katie
Timber I needed Froendly staff at the…
Timber I needed Froendly staff at the counter and on the yard
May 1, 2023
Reply from Bradfords - Worcester BBS
Good Afternoon Mr Harrison
Thank you for taking the time to leave us a review.
I am happy to hear that you received a friendly service from our Worcester branches Yard staff and trade counter,
Thank you for your feedback this has been passed onto the branch.
We hope to see you again soon.
Kind Regards,
Katie
Delivered 5 broken fence panels neither…
Delivered 5 broken fence panels neither the yard man or the driver noticed yet I could see it from 20 meters away
May 1, 2023
Reply from Bradfords - Worcester BBS
Good Morning Matthew,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to a lack of care.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will feed this back to the Branch concerned, to see what caused this to happen.
Lorna
Cant fault the service.
Cant fault the service. Ordered online, contact made for a delivery date and delivery made as promised.
Who could ask for anything better.
Thanks Bradfords
April 30, 2023
Reply from Bradfords - Worcester BBS
Hi Ian,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Easy to place order online and delivery…
Easy to place order online and delivery notification was prompt and accurate. Delivery of order came between allotted time slot and the chap was polite and friendly. Really pleased with order. Thanks Bradfords.
April 29, 2023
Reply from Bradfords - Worcester BBS
Hello Mrs Jones,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We are proud our delivery driver went the extra mile for you
Lorna
Big well done and thank you
Big well done and thank you
to the delivery driver above & Beyond his or her duties cheers for that!!!
May 5, 2023
Unprompted review
Reply from Bradfords - Worcester BBS
thank you for taking the time to leave us such a great review, great to hear our drivers are going the extra mile...
Lorna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.