The overall experience from ordering online via Bradfords to email communication firstly from Bradfords then from Forest Garden Group who manufactured and delivered was first class. The product is ver... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service, the Bulk bag of loam was delivered earlier than expected which was actually really helpful to get a garden job done quickly before another garden project. Bulk bag was a very good pri... See more
Company replied
Ive used bradfords a few times over the years to deliver bulk bag of South cerney gravel. The they contacted me within minutes of ordering online,telling me of delivery date, and contacted me the... See more
Company replied
Although a day late due to lorry breaking down we were kept in the loop which is all we need things happen The Delivery driver was on time very helpful put the delivery exactly where we wanted it an... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Hendford Hill 96, BA20 2QR, Yeovil, United Kingdom
- customer.service@bradfords.co.uk
- bradfords.co.uk
4.6
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy website and great products
Really easy website and great products.
Admin and delivery services are very friendly and professional.
June 22, 2026
Reply from Bradfords
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Why go anywhere else
Order was simple. Delivery was on time. The driver was very helpful and polite, could not ask for anything more.
June 22, 2026
Reply from Bradfords
Hi Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi Alys
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
All you could want executed
All I requested in stock and delivered free within time scale.The delivery driver very friendly and placed my order where I required it to be placed.
June 21, 2026
Reply from Bradfords
Hi Derek
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivery driver was great,but ordered…
Delivery driver was great,but ordered Sunday night didn't get it till thursday4pm
June 21, 2026
Reply from Bradfords
Good Morning Dean
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to delivery lead times not quite meeting your expectation.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Due to seasonal demands some lead times are slightly extended in certain areas.
Kind Regards,
Sam M
Ordering was easy but ordered 5 x 4.8…
Ordering was easy but ordered 5 x 4.8 metre and received 5 x 4.5 plus the odd length to make up the 24 metres. Delivery was as detailed and member of staff very friendly and polite.
June 21, 2026
Reply from Bradfords
Hi Tom
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Reply from Bradfords
Hi Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service from Bradfords
Ordered a planer a week ago, has been paid for but no contact since, emailed bradfords twice who said they have contacted the supplier and they would be getting in touch, then it turned up out of the blue.
June 26, 2026
Unprompted review
Reply from Bradfords
Good Morning Mr Clayton,
Thank you for taking the time to leave us a review.
I am saddened to see that your experience was so negative with us due to one of our trusted suppliers
Again, I apologise greatly for these issues and for any inconvenience this may have caused you.
The supplier who delivers on our behalf will receive the feedback of your two reviews so as to avoid this issue next time.
Kind Regards,
Sam M
Above and beyond quality service.
I called up my local branch(Newton abbot) and enquired about some grey gravel for my permeable paving, sadly they could not help me as they didn’t have any in stock but Natalie was kind enough to search the other branches and she told me plymton has some and i should try them.
I called up the plymton branch and I was greeted on the phone by a lovely girl called Chelsea who couldn’t of been more helpful. She sourced what I needed and arranged a delivery for me straight to my house, even though I loved 20 mile away.
She also said she could email a picture of the gravel they have to make sure it was the right one before ordering.
Thanks so much Chelsea was a pleasure dealing with you.
Chelsea is a credit to your company.
Thank you
Damien
June 25, 2026
Unprompted review
Reply from Bradfords
Hi Damien
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
I had a Karcher pump going faulty…
I had a Karcher pump going faulty inside the years warranty. I got no joy from Bradfords just a "Not our problem go direct to Karcher" email.
Poor
June 24, 2026
Unprompted review
Reply from Bradfords
Good Afternoon Mr Maddison
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
As discussed in our previous correspondence, if you wish to make a claim against the warranty you will need to contact the manufacturer as it is a manufacturers warranty and held with the manufacturer, Karcher. As it is within the one year warranty period Karcher will be happy to assist with your warranty claim.
Kind Regards,
Sam
Positive action taken
Although a few bags of Postcrete arrived punctured, they were replaced hassle free and the punctured bags taken away. Great service.
June 18, 2026
Reply from Bradfords
Hi Mrs Corbett.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Reply from Bradfords
Hi Chris,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Excellent service with professional and…
Excellent service with professional and friendly delivery.
June 17, 2026
Reply from Bradfords
Hi Staszek.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
A straight forward and swift service.
June 18, 2026
Reply from Bradfords
Hi Charlotte.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Reply from Bradfords
Hi Hayley,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Great prices on most items
Great prices on most items - convenient to be able to order almost everything from one place. Very happy with the quality of the goods on arrival. Delivery was great, lovely guy. Communication via was needed due to being deaf, this was excellent from start to finish - this was very much appreciated, especially when so many companies seem to struggle to do this.
Very highly recommend this company and specifically my local branch in Redruth, Cornwall.
June 16, 2026
Reply from Bradfords
Hi Sharron,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Easy to order
Easy to order, we had a problem to collect but were able to answer our query quickly and easily.
June 18, 2026
Reply from Bradfords
Hi Kevin and Kerry,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Reply from Bradfords
Hi Ken,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Easy to order off the website
Easy to order off the website, quick delivery. Very experienced delivery staff who take care and are very safety conscious
June 18, 2026
Reply from Bradfords
Hi Andy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Excellent service
Very good quality products, delivery time excellent, value for money. Would recommend to purchase from Bradfords.
June 18, 2026
Reply from Bradfords
Hi Ray
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.