Bragan.net Reviews 332

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many customers are satisfied with the quick delivery service, noting that items arrived promptly and were well-packaged with clear instructions. People frequently mention the high quality of the products, stating that they fit perfectly and look great once installed. Reviewers also appreciate the excellent service, with some highlighting helpful advice and a smooth ordering process. However, some customers also noted issues with product descriptions and fit, receiving items that did not match what was advertised or ordered, leading to difficulties with installation. A few other people also felt that the return process was complicated, with some experiencing delays and frustration when trying to resolve discrepancies.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the quality, fit, and ease... See more

Delivery service

Consumers generally report positive experiences with delivery service, noting that products arrived in good... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising products as "fantastic... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ordering... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been looking for some quality chrome side bars for my Peugeot Partner van. Bragan were sold out but Andrew quoted 2/3 weeks and true to his word contacted me just over a week later saying... See more

Rated 5 out of 5 stars

Bought a rooftent off Bragan. It is a brilliant product that was so easy to set up, and an incredibly comfortable mattress was included! After a long day, it takes about 10 seconds to set up and only... See more

Rated 5 out of 5 stars

Exceptional customer service. I had an issue with one of my roofbar end caps, which was all of my own doing, so I contacted Bragan who responded promptly sending the replacement parts within a couple... See more

Rated 5 out of 5 stars

Fantastic service great customer service. Products fit well. Advised on which was suitable. Can't fault the service I received. Thanks guys. :) looks the part strong and good quality too. Postage fast... See more


Company details

Information provided by various external sources

Bragan has the most competitively priced Truck, Van & 4x4 accessories made to the highest standards. We supply for every make and model inc scania & volvo.


Contact info

4.1

Great

TrustScore 4 out of 5

332 reviews

5-star
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1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very pleased customer

Very happy with this product, super helpful when contacted. Packaged for transport was 100%. Will keep an eye out for other products.

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

roof bar MAN TGE

I ordered a roof bar for my MAN TGE. The item got deliverd before the delivery date. Everything was wrapped very well so no dammage was done to the package. Only thing not included was the instruction manual but after a quick message got that straight away.

Quick sumup very happy with the product and service.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

great service

great service, even years after purchase
high quality products at very good prices
very friendly and competent employees
simply a very good company!

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Bragan.net, a pleasant experience to work with!

it was a pleasant experience working with the Bragan.net company and making my purchase.
Before I made my purchase, they provided me with sufficient and clear information about the product and my additional questions.
Order arrived very neatly and without damage, which was important. Item was packaged excellently.
Order went smoothly, received sufficient information via email about the status of the order and tracking number, etc...
We are very satisfied with Bragan and will certainly place orders again or recommend it to acquaintances and friends.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Incorrectly ordered item refund

I was really pleased with the prompt response from Bragan. I incorrectly ordered an item for next day delivery and was able to get in touch with them to cancel the order and got a full refund. Thanks for sorting me out. I should really have read the listing thoroughly.

October 19, 2023
Unprompted review
Rated 1 out of 5 stars

Ignored and offended

For 3 months now I have been trying to get an answer from Bragan UK to clear up a simple question. The product delivered does not match the specified car. Even though the article description on their website clearly states ‘no drilling required’ it will clearly require custom building job to mount this simple roofrail. The instruction sent along were a mess. 5 pages with 5 lines on them copy/pasted from a Japanese auto-translation.
Now: 5 phonecalls and 14 emails later I still can not get them to call me back, to reimburse, let alone acknowledge the mistake made and horrible treatment of a patient customer. This could have been so easily avoided.
‘Does the product not fit? We’re sorry we’ll get to the bottom of this and reimburse you asap.’

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Rear corner pipes

Excellent service.
I ordered the rear corner pipes for my van.
The products are well packed and the delivery is really fast.
I definitely recommend!

August 2, 2023
Unprompted review

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