Brainstorm Force Reviews 1,299

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products are frequently described as high-quality, offering great features and flexibility for building websites. Consumers also note the efficiency and ease of their overall experience, with many impressed by the quick response times and smooth user experience. However, some customers also noted issues with customer service, mentioning slow replies or conflicting information from different agents. A few people found the product complicated to use, requiring additional plugins and describing the user experience as a disaster. Some reviewers also reported difficulties with refund requests, especially for unused licenses or after auto-renewal.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praise the support team for being... See more

Website

Reviewers highlight ambiguous aspects of website. Many customers praise the site builder, simplicity, and... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the high-quality... See more

Staff

Clients share positive opinions on staff, consistently praising the Astra and Spectra teams for being... See more

User experience

Consumers generally find the user experience to be positive. Many appreciate the simplicity and intuitive... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Brainstorm Force products for a few years now. I now found the ultimate combination for my work with my clients. Astra pro combined with Spectra pro and Starter Templates gives me... See more

Rated 5 out of 5 stars

Spectra brings what’s missing from Gutenberg — additional settings and formatting options. I’ve left behind other page builders and now only use Spectra for all the new websites I build. Combin... See more

Rated 5 out of 5 stars

Great customer support! They got on it right away, even on the weekend and helped me get it solved. Also loving the site builder. I have used Astra for years and it keeps getting better. And Spectra... See more

Rated 5 out of 5 stars

I'm using Astra Pro and Spectra Pro. great tools with good features. very quick, friendly and helpful support in case of issues or questions.


Company details

  1. Business Services

Written by the company

We're a force of designers, writers, marketers, and artists. Our offerings include several popular WordPress products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Customer Service & Product Experience

I had an issue getting Ultimate Addons for Elementor to format the header exactly as I needed it too. There was a conflict with some code that I couldn't resolve.

I messaged the Brainstorm Force team and explained my issue, not expecting a quick response, as a free plan customer. They responded very quickly, and after a couple of days and only a couple of emails, the issue was sorted and my header looks exactly as I'd hoped it would.

Thanks very much, I'd highly recommend Ultimate Addons for Elementor for customisation to headers and footers for your site.

December 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Great support

I've had multiple positive experiences with their plugins support team. Highly responsive and helpful.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely responsive and knowledgeable…


Extremely responsive and knowledgeable team! As someone new to WordPress, I had countless questions, and they were incredibly helpful in guiding me through building my website and resolving any issues I encountered. I opened nearly five tickets a day for three weeks, and every single one was addressed promptly. I’m thrilled with the service I received and couldn’t be happier with their support!

December 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Issues resolved quickly

I had been having issues with one of their plugins on multiple websites so I contacted support. They were quick to repsond, courteous, and it was a quick fix that I never would have thought of. I am a web designer and I use Ultimate add-ons/Elementor Header and Footer Builder on every website I build.
Thank you!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Real-world support solutions

Each time I have needed to understand a solution, not just get a solution, the support team at Brainstorm Force have never let me down - in both quality of response and speed.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Good plugin and support

We are very happy with the possibilities of the plugin. Also the team of Brainstorm Force is fast in helping with questions. I would recommend!

November 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Elementor and UAE are powerful editors…

Elementor and UAE are powerful editors at what they do, once you master how to use both. Achieving that mastery is made possible by Brainstorm Force through its excellent support team, such as experts like Ankush. Both Elementor and Brainforce are highly recommended.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic, technical assistance!!

I needed some help with a hook. I wanted to manipulate the posts module (Ultimate Addons for Elementor).
The support person gave me simply perfect examples which allowed me to edit their code and implement it exactly how I wanted.
Speedy reply and very detailed support.

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

Updated domain name

Updated domain name, now the paid plugin will not process updates. Can't access the customers account, because 2FA, and it wasnt previously. Brainstorm force's application is resulting production delays. Avoid.

Update: 1/4/2025
Dear Brainstorm Force - Instead of jumping through hoops that your product introduces, the client approved the work to replace all of the widgets that your plugin provided.
Now they are cancelling their renewal with your company.
Companies like yours need to learn how to serve your clients better, they are your customer, but they have others working on the site.
What's bad is, they actually reached out to your company, and was told there is nothing that could be done. So in the end, I guess you really didn't value this customer.

October 21, 2024
Unprompted review
Brainstorm Force logo

Reply from Brainstorm Force

Hello Chris,

Thank you for sharing your feedback. We understand how crucial uninterrupted updates are, especially for production environments. It sounds like the domain update may have impacted your plugin licensing. Our team can assist with reactivating updates on your new domain to get things running smoothly.

Regarding 2FA, we’ve introduced this additional security measure to protect all customer accounts. If you're encountering issues due to 2FA, please reach out directly to our support team—we’re here to guide you through the process and resolve any obstacles as quickly as possible.

We appreciate your patience and are committed to ensuring your experience with us is seamless.

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Rated 5 out of 5 stars

Fantastic and Straight Forward Addon

Initially i had great difficulty in getting started as beginner and made some mistakes.The support was very quick to respond and assist me. From then on everything was a breeze. The addon is very efficient, Though the set-up were tricky i managed to get over that with help of the helpful support.

September 24, 2024
Unprompted review
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Rated 5 out of 5 stars

I am using Surefeedback

I am using Surefeedback. It's an incredible tool. Very happy with it. Easy to set up and simple to understand. They also have a very good documentation. Support is amazing. Very responsive with clear instructions. I definitely recommend them. Thank you guys

September 23, 2024
Unprompted review

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