Brainstorm Force Reviews 1,299

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products are frequently described as high-quality, offering great features and flexibility for building websites. Consumers also note the efficiency and ease of their overall experience, with many impressed by the quick response times and smooth user experience. However, some customers also noted issues with customer service, mentioning slow replies or conflicting information from different agents. A few people found the product complicated to use, requiring additional plugins and describing the user experience as a disaster. Some reviewers also reported difficulties with refund requests, especially for unused licenses or after auto-renewal.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praise the support team for being... See more

Website

Reviewers highlight ambiguous aspects of website. Many customers praise the site builder, simplicity, and... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the high-quality... See more

Staff

Clients share positive opinions on staff, consistently praising the Astra and Spectra teams for being... See more

User experience

Consumers generally find the user experience to be positive. Many appreciate the simplicity and intuitive... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Brainstorm Force products for a few years now. I now found the ultimate combination for my work with my clients. Astra pro combined with Spectra pro and Starter Templates gives me... See more

Rated 5 out of 5 stars

Spectra brings what’s missing from Gutenberg — additional settings and formatting options. I’ve left behind other page builders and now only use Spectra for all the new websites I build. Combin... See more

Rated 5 out of 5 stars

Great customer support! They got on it right away, even on the weekend and helped me get it solved. Also loving the site builder. I have used Astra for years and it keeps getting better. And Spectra... See more

Rated 5 out of 5 stars

I'm using Astra Pro and Spectra Pro. great tools with good features. very quick, friendly and helpful support in case of issues or questions.


Company details

  1. Business Services

Written by the company

We're a force of designers, writers, marketers, and artists. Our offerings include several popular WordPress products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Brainstorm Force - Product & Support experience

Edited 24.05.2023

After following up with the support team for more than 90 days, there has been no resolution to tickets. Support team goes around in circles with no clear solution to offer. Even after sharing log traces multiple times, support team is unable to comprehend the issue and provide a solution to paying customers.

Revising the review on April 7, 2023 based on poor customer support. Downgrading to 1 star from 5 in 2 months.
It is a nightmare having to deal with customer support. Tickets get closed without assigning a reason. Extremely difficult to get issues resolved.

On February 3, 2023:
Our association with Brainstorm Force's products began in August 2022 and soon upgraded to a growth bundle in October 2022. Have had to interact with tech support four times till today (Feb 3, 2023 ). We are pleased with their expertise and customer support.
Brainstorm Force products offer tremendous value and are suitable for businesses of all sizes. Thank you!
We gladly recommend them to anyone needing solutions to boost their online presence.

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

I am using ConvertPlug for turning visitors to subscribers

I am using ConvertPlug for turning visitors in subscribers. Before I tried several ways to integrate Newsletter and CRM software into our Wordpress site. Most of them were very complicated or not useful. Before I used ConvertPlus as part of my theme, but I used to have some problems with building the process. After set up it was working pretty fine, but it takes a lot of time and the function was limited. Than I tried Optinmonster just a few hours. It takes often a long time to put a design element there to a page (because the Optinmonster system was very slow). Also if I want to use simple basic functions like exit popup i take one of the highest packages. Than I tried ConverPlug. I have to say I REALLY LOVE it. Much cheaper than OptinMonter, much easier and faster to build.I could build everything I wished and even more!!! We now give our visitors the choice of an Whatsapp or Email Newsletter. We could more than double our subscription rate in the first week compared to ConvertPlus (also Brainstorm Force) and it is much easier to build up a process and you have more possibilities in design and enduser usability. I tested over the years many other tools and EMS service integrations, but I was not really satisfied with either design possibilities, process or function. ConvertPlus was before the best I know but not really what I want. ConvertPlug gives me finally what I want and even more!!!!!

January 28, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

I give them 5 stars for their patience and customer support in dealing with my special request.

January 25, 2023
Unprompted review
Brainstorm Force logo

Reply from Brainstorm Force


Hello, I apologize for the inconvenience and frustration. I understand that you had some changes in your website and staff, which resulted in you not being able to use the theme.

However, it is standard practice in the software industry to have a cutoff date for refunds, beyond which refunds are no longer possible. This policy is in place to prevent abuse and ensure that the company's resources are used efficiently. In this case, the refund window had passed 3 months after the subscription was renewed in November.

While I regret that I am unable to offer a refund in this case, I would like to suggest reaching out to the support team to see if there are any alternative solutions that can meet your needs.

Rated 5 out of 5 stars

Excellent Customer Service & Great Software

On my first experience in contacting Ultimate Adds for WordPress which is owned by Brainstorm Force I had a very quick response and very polite and concise support from Umar at Customer Care team. He was quick to sort out the issue and very polite which isnt always the way with companies nowadays so it was reassurring and nice to experience. Omar went above and beyond to help me . Was very impressed . Would hae left an earlier review but had a sickness. A very pleased and assured customer. Excellent customer service. I think when web designing for yourself or others to have companies with excellent support is gold dust, so thank you.

November 22, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing support

The support is super friendly and quick to respond, which is nice when you're working on a project. If you need an easy way to manage your content with an elegant design, this is the plugin for you.

January 3, 2023
Unprompted review
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Rated 5 out of 5 stars

The Elementor Header & Footer Builder…

The Elementor Header & Footer Builder WordPress plugin is wonderful. I highly recommend it. I was having an issue with their plugin suddenly not working and the support team was good enough to point me in the right direction. Come to find out, another plugin (AMP) was causing the issue, so I deactivated it, and presto! everything was good again.

January 2, 2023
Unprompted review
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Rated 5 out of 5 stars

I absolutely love the line of plugins…

I absolutely love the line of plugins and theme for WordPress created by Brainstorm Force. First, their products are outstanding, and the level of support is remarquable.
I couldn't do what I do without them.
Thank you.

December 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer support

The support and guidance received by the team at Brainstorm Force was excellent and highly appreciated. Quick response, immediately understood the issue and pointed me in the right direction.

November 14, 2022
Unprompted review

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