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Okay, ordered a leather jacket, they sent me the wrong one. After 1 hour on the phone with them, they agree to refund me. So I decided to order that same jacket again anyway. Second shipment, they send me the wrong jacket again. Costumer service is a nightmare to reach. The Worst online experience ever. Avoid Brandalley as much as you can
Very very Bad experience l lost my Package they send without tracking number when try to find it they ask me tracking # .
I sent them many emails but they didn't answer me
I had a good experience with this shop, customer service replied to all my questions and the item I bought arrived in about 1 week. Considering all bad reviews below maybe I've been lucky.
This is a shame ! They stole my money ! To avoid at all costs!
I never received the order from July 4 and it's impossible to get an answer from the customer service. They are obnoxious on the phone and lie to you, saying the delivery will be done in 72h for 2 weeks, then blame the carrier for the "loss" of the order while it never left their warehouse. Since then, they never responded to my emails and never reimbursed me. Worst experience ever !
They changed the expediting company. Claim the package delivery in 4-5 days, a week has passed and I still haven't seen my item. Customer service replies slowly and really not to the subject matter.
Reply from Brandalley France
Hi Maria,
We're unable to recognise the order/reference number listed for this review so can't investigate the matter for you unfortunately.
Could we ask that you contact us at customercare@brandalley.co.uk and we'll look into this issue as soon as possible.
Edit:
Hi again Maria,
We haven't heard from you but would very much like to investigate this matter, so if you could contact us at the above email address with a valid order/reference number we'll get back to you as soon as possible.
Edit:
Hi Maria,
Thank you for contacting us and providing records of your correspondence. Your issue appears to relate to an entirely separate company and, as a result, we are completely unable to address the matter.
Thanks, Maria.
Kind regards,
BrandAlley.
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