For me very important is that your guys speak other languages, my case English. This way you and your company are really professional thank you very much.
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See what reviewers are saying
I placed the order on the website very easily, and the order was delivered in 2 days. We recommend the company's products and services.
Excellent fast delivery. Very good product description so I did not need any customer service
Perfect over de ganse lijn (product, communicatie & levering).
Company details
About Brandbeveiligingshop.be by FYRCO
Written by the company
Brandbeveiligingshop.be is de marktleider op vlak van brandbeveiliging. Wij verkopen zowel aan bedrijven als particulieren En doen bovendien al het onderhoud en andere diensten na verkoop..
Daarom kies je voor ons
- Kwaliteit: Al onze producten voldoen aan de strengste normen (EN3, Benor, ...)
- Service: Meer dan 5.000 tevreden klanten per jaar. Beste score in brandbeveiligingcategorie op Trustpilot.
- Advies op maat: Bij ons ben je geen nummer. Wij nemen de tijd om je te adviseren bij de correcte aankoop.
- Scherpe prijzen: We hebben heel competitieve prijzen en zijn onklopbaar in prijs/kwaliteit.
- 100% tevreden garantie: minstens 2 jaar garantie & 30 dagen retourneren.
Contact info
Wayenborgstraat 5, 2800, Mechelen, Belgium
- 015690060
- info@brandbeveiligingshop.be
- brandbeveiligingshop.be
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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corrrecte service
June 22, 2023
Conform product en perfecte levering
February 3, 2023
super service
December 15, 2022
Top Service!
December 8, 2022
Stipte levering en goede communicatie
December 7, 2022
Top service super snelle levering
November 2, 2022
top service !
August 9, 2022
alles was ok en keurig in time
July 8, 2022
Zeer tevreden over de CO2 meter.
January 16, 2022
Very helpful
December 16, 2021
Unprompted review
nice service
July 24, 2021
Unprompted review
nice service
July 15, 2021
Unprompted review
The ordered items were never delivered at home
The ordered items were never delivered at home - I had to drive 6km to pick them up from a drop-off point. They were heavy and the process has resulted in being in pain (I suffer from back-pain).
Despite my complains, you have never tried to fix the problem.
Never again
May 27, 2021
Reply from Brandbeveiligingshop.be by FYRCO
Goodafternoon,
thank you for the feedback. We always appreciate it when our clients take a moment to help us think about ways to improve our services or our partners.
You have contacted us about this issue through our customer service, earlier this week.
We then immediately contacted PostNL to discuss this delivery of the parcels with them. The driver's route sheet showed that there was an attempted delivery the day before, late afternoon. Whether the level of effort the driver put into the attempt was sufficient enough remains open for debate however.
After 1 unsuccessful delivery attempt the parcels are indeed taken to a postal point where they remain available for 7 days. If the parcel is not picked up, it will automatically return to us. We are very sorry to hear that a pick-up at the postal point was a huge inconvenience for you.
For security reasons, our packages cannot be left unattended by the door however. We have an agreement with PostNL that a signature or the passport identification number must be given upon delivery. The driver indicates that he did not find anyone at the address at that time. PostNL needs to confirm this to us by mail in the course of the next days. We rely on the professional conduct of the parcel company and all their drivers. We are obliged to give them the opportunity to provide us with their evidence. If this should not back up their statement, we will surely put in a claim.
We did to ask for a second delivery. We informed you about that as well in our prior email communications. Unfortunately that is up to the parcel company and the driver to decide. We regret that you did not feel helped by our efforts.
We certainly understand your frustration and again, would like to apologize for any inconvenience caused.
Kind regards
An - Brandbeveiligingshop
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