Delivery of genie lift came on time, good price. Also collected some props from branch, all good. Only thing that could improve is billing/comms - I extended the hire, and the comms weren't straightfo... See more
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See what reviewers are saying
Easy to book, collect and return, friendly helpful staff and had the tool i needed. Very great shame they now only hire to trade customers.
Company replied
Took a day off to clean carpets and originally booked a carpet cleaner with another supplier (H**). On collection of my pre-paid order I was told they had none in stock and that the on line order... See more
Company replied
When I collected the machine I reserved online they were veey friendly and helpful. They were also flexible as my work hours meant due to my working hours I had limited flexibility. I even accidentall... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, St Philips, BS2 0TQ, Bristol, United Kingdom
- 01179 712 115
4.4
Excellent
49 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Brilliant and helpful customer service
Brilliant and helpful customer service, reliable tools.
November 25, 2024
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Phoebe, thank you for your 5-star review! We're delighted to hear that you found our Bristol team helpful and that our tools reliable. Kind regards, the Brandon Hire Station team.
Excellent service and very good price…
Excellent service and very good price for weekend hire of 2 wheelbarrows. Will definitely use again.
September 2, 2024
First class service
First class service. Brandon Hire will be my first go to for hire in the future. Excellent in every department. Thank you
August 8, 2024
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Teresa, thank you for your brilliant review! We're delighted to hear that you had a first-class experience with our team and that we will be your go-to for future hires. We look forward to seeing you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi, thank you for your positive review. We're glad to hear that both our customer service and Bristol Feeder Road team were helpful during your hire. We appreciate your feedback and look forward to serving you again. Kind regards, the Brandon Hire Station team.
Great company
Easy, clear and helpful website for placing orders. The team at Bristol (Feeder Road) were brilliant when I collected my equipment - very friendly and explained how to use it clearly. Same when I returned the kit - very friendly and helpful. You should be very proud of them - a credit to your company. I will only use Brandon for tool hire.
August 4, 2024
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Mark, thank you for your brilliant review. We're pleased to hear that you found our website easy to use and had such a positive experience with our team at the Bristol Feeder Road branch. Your feedback means a lot to us, and we are indeed very proud of our team. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Disastrous collection mayhem
July 24, 2024
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Chris, thank you for your feedback. We're extremely sorry to hear that you had a disappointing experience with our service. If you'd like to further discuss this with our team, please get in touch on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
No fuss service to hire equipment
No fuss service to hire equipment, friendly staff and great product quality
June 26, 2024
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Adrian, thank you for your positive feedback. We're pleased to hear that you found our service hassle-free and our team friendly. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Reuben, thank you for your 5-star review! We're delighted to hear that you found our service friendly and efficient. Kind regards, the Brandon Hire Station team.
Excellent service provided
Excellent service provided, I made an enquiry regarding a rotavator hire for my allotment plot. I contacted Brandon tool hire and was able to arrange delivery to a suitable location. The rotavator was brillant and I was so pleased with the results on my plot. I had the tool picked back up and the delivery people were very pleasant and helpful. Thank you for great service experience and I look forward to hiring more tools in the future.
May 21, 2024
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Shirley, thank you for your 5-star review! We're delighted to hear that you had an excellent experience hiring the rotavator for your allotment plot. We appreciate your positive feedback and look forward to assisting you with more projects in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi James, thank you for your feedback. We're glad to hear that you received great customer service and found our equipment to be of high quality. Kind regards, the Brandon Hire Station team.
Very good reliable delivery times
Very good reliable delivery times, helpful delivery staff who demonstrated everything I needed to know
May 21, 2024
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Catherine, thank you for your 5-star review. We're delighted to hear that you found our delivery times reliable and our delivery team helpful. It's great to know that our team demonstrated everything you needed to know. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Sian, thank you for your positive review about our Bristol Feeder Road team. We're delighted to hear that you had an excellent experience with us. Kind regards, the Brandon Hire Station team.
Great
Easy online process to hire. On collection, the staff were friendly and helpful. Wouldn't hesitate to use them again.
March 26, 2024
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Sharon, thank you for your positive review. We're pleased to hear that you found our online hiring process easy and that our Bristol Feeder Road team were friendly and helpful. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Selina, thank you for your 5-star review. We're delighted to hear that you found our Bristol Feeder Road team very helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Went back as had a problem with sander…
Went back as had a problem with sander fixed promptly
February 22, 2024
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Amanda, thank you for sharing your experience with us. We're glad to hear that our Bristol Feeder Road team could promptly fix the problem with the sander for you. If you need any further assistance, please don't hesitate to get in touch. Kind regards, the Brandon Hire Station team.
Service and advice was great
October 30, 2023
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Jo, thank you for your positive review. We're pleased to hear that you received great service and advice from our Cambridge team. We appreciate your feedback and hope we will see you again in the future if you have any other tool hire needs. Kind regards, the Brandon Hire Station team.
We hired a floor sanding pack
We hired a floor sanding pack. Staff were helpful. Able to return papers that were not needed. Good equipment. All good. Will return.
September 26, 2023
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Caroline, thank you for your positive feedback. We're pleased to hear that you had a great experience with our floor sanding pack and received helpful service from our team. We look forward to seeing you again in the future. Kind regards, the Brandon Hire Station team.
10/10 service and communication
Fantastic communication and brilliant return-customer service. Will always return to Brandon Hire.
August 2, 2023
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