The log splitter arrived only a little late. It was brand new and worked brilliantly. Only lost one star because it wasn't picked up as scheduled, eventually going a couple of days later. This, for a... See more
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My wife and i hired a carpet cleaner on Friday. The 2 chaps on duty ( sorry don't know names, one was very tall with a beard, the other guy not so tall, lived in S12). Both were fantastic, funny ( e... See more
Company replied
I ordered a sander and various other bits to go with it via Brandon's website. It is not particularly easy to navigate and could be made more user friendly. My decorator encountered problems collect... See more
Straightforward hire process, helpful staff who talked us through using the floor sander. We also used the videos online as we had a few hiccups getting started over a weekend when the store was close... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
120-140, St Marys Road, S2 4AW, Sheffield, United Kingdom
- 01142 755179
Replied to 98% of negative reviews
Typically replies within 24 hours
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Friendly and obliging staff
Friendly and obliging staff, good value for money and prompt service

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Excellent Service
I hired a domestic carpet cleaner that proved to be excellent at a good price. The service is exceptional, the 2 men at the St Mary's Road store were brilliant.

Reply from Brandon Hire Station - Sheffield - St Mary's Road

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Great service
The website is clear, booking process is easy customer service was quick to reply and helpful, delivery was punctual, helpful and friendly. Nothing to complain about

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Didnt have the stock when we went to…
Didnt have the stock when we went to pick it up!
Booked 4 Genie SLA10, when we went to pick them up they didnt have them avaible even though we had had confimation email.

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Tool hire in Sheffield
The lad in the shop was efficient and friendly. He was patient whilst I called my wife to get my credit card details.
The concrete breaker and bit were perfect for job in hand. Will use this branch for my future hires.

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Superb customer service
My wife and i hired a carpet cleaner on Friday. The 2 chaps on duty ( sorry don't know names, one was very tall with a beard, the other guy not so tall, lived in S12).
Both were fantastic, funny ( especially the big guy). Very helpful, proffesional and provided fantastic customer service. Both deserve recognition, thanks so.much.
Andy and Liz, S12

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Reliable local supplier
Easy to order, good coms. Delivered on time and collected as arranged.

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Helpful staff and sander did the job
Staff were really helpful and friendly when we collected the floor sanders. The sanders did the job and we were able to return any sanding pads / bags we didn’t use for a refund. The floor looks great. Saved a lot of money doing it ourselves.

Reply from Brandon Hire Station - Sheffield - St Mary's Road
The online booking process was very…
The online booking process was very straightforward. I was kept informed and reassured that my hedge trimmer would be where it should be and when. The equipment worked well.

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Service was good and effective
Service was good and effective. I had planned for the hire in good time which ensured the equipment was ready and available

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Overall a good experience
Overall a good experience. Easy booking of the rotivator and was all ready to collect. Unfortunately I had an issue with starting it (nothing mechanically wrong, just missing some information).
The manager was very good at dealing with this, helping me to get it started and extending the hire by a day so I could get the job done.
Would recommend.

Reply from Brandon Hire Station - Sheffield - St Mary's Road

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Good kit - disorganised delivery
The kit was great - however both the delivery and pickup was forgotten and had to be chased. The issue was apparently down to communication between the order being done online and the local store not getting it

Reply from Brandon Hire Station - Sheffield - St Mary's Road
Item delivered ontime and was perfect…
Item delivered ontime and was perfect for what I needed but the item was not collected on the day arranged. When I enquired about when my item would be collected I was told they had no driver! Had to rearrange collection which was successful
Hire of an Eiger Tower
The booking process was straightforward, and the equipment arrived when promised. We were able to complete the job - drilling a large diameter hole through brickwork at height, and making good.
There was a fault with one of the Eiger Tower elements, making it impossible to fully secure it in place, and difficult (and potentially dangerous) to remove. We reported this when the equipment was collected, and were assured people at the depot would be informed.
Straightforward hire process
Straightforward hire process, helpful staff who talked us through using the floor sander. We also used the videos online as we had a few hiccups getting started over a weekend when the store was closed, but the support online and in-store was good.
Great service,value and support
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