Braun-Clocks - UK Reviews 685

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent design and durability. Many appreciate the swift delivery service, finding the ordering process easy and efficient. People frequently mention the good value for money, especially when purchasing items on sale. However, some people were dissatisfied with certain aspects, such as the material feel of some products, which they found to be cheap. There were also occasional issues with noisy clocks and some customers experienced problems with wireless chargers cutting out. A few reviewers also reported difficulties with product visibility in certain lighting conditions and issues with alarm loudness. Additionally, some customers encountered problems with delivery, including parcels not arriving or being left at incorrect locations, and a lack of clear shipping information.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and design of the... See more

Quality

Consumers generally find the quality of products to be positive. Many reviewers praise the high standard and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speedy delivery, with... See more

Price

Clients share ambiguous opinions on price. While some customers found products to be a good value, an... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a Braun clock (slightly different model - voice control, which was actually a bit annoying) back in the eighties, but someone relieved me of it as they liked it rather too much. I've been... See more

Rated 5 out of 5 stars

Excellent description of Brauns new addition to their digital alarm clock range. The photos give an accurate depiction of the BC27B too. So tempting I had to get one as my old digital clock was def... See more

Rated 5 out of 5 stars

Bought a new model digital alarm clock but it had no instructions and couldn’t find anything online or the official Braun manual page ( just not updated I guess ). Contacted Braun and in just under te... See more

Rated 5 out of 5 stars

2 years ago, we replaced a very aged projection alarm clock with a cheap one from a high street catalogue shop. It didn't project. Second one was very flaky, and half the buttons lit up when you pre... See more


Company details

  1. Clock Watch Maker
  2. Watch Manufacturer
  3. Watch Store

About Braun-Clocks - UK

Written by the company

Over the last six decades, design has become a core pillar of the Braun brand. The values of quality, functionality, clarity, longevity and timelessness have been integrated into an enduring design philosophy. Braun users identify with these values; for them, Braun watches, Braun clocks, and Braun calculators are long-term companions. In an age of prosperity and saturation, the benefit of fewer, better products has become self-evident.

As Braun sets out to create desirable, innovative products, their gaze looks forward into the future, whilst the design principles they use to achieve consistency, simplicity and clarity are firmly rooted in the brand’s unique design legacy.

Through the productions processes in the Prestige collection, where the BN0095 has been crafted from a single block of stainless steel, to the use of materials for the Full Ceramic Watch, innovation remains a central focus on the Braun brand.

There are few better examples of these enduring design principles than Braun timepieces. These watches, clocks, and calculators have been created as collections of engaging simplicity, where less becomes so much more.

Free Delivery Over £50.

2 year warranty on all watches and clocks.

2 year warranty on all watches and clocks.
Get FREE and fast shipping with orders over £50, all watches and clocks come with a 2 year warranty.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

685 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I haven’t even received the clock

I haven’t even received what I ordered I have tryed to contact everyone but nobody has contacted me back

November 24, 2023
Braun-Clocks - UK logo

Reply from Braun-Clocks - UK

Many thanks for your feedback and sorry to hear that you are awaiting delivery of your order. Please kindly be advised that your order was dispatched on 24/11/23 by Royal Mail tracked service with tracking reference KL909913866GB. The dispatch information with tracking number was also emailed once the order was dispatched. Upon checking the tracking status it confirms that Royal Mail tried to deliver the parcel but there was no one available to receive delivery so it has been returned to local collection office. The parcel has been waiting to be collect since 28/11/23. Please see below tracking status link confirming this.

https://www.royalmail.com/track-your-item#/tracking-results/KL909913866GB


Kind Regards

Rated 5 out of 5 stars

How buying on the web should be

The process was smooth. Product description was accurate. Ordering simple and it was delivered when expected. The clock itself is probably of high quality - time (ho-ho) tell given the price tag.

A downloadable user manual would have put a cherry on top of the pie.

December 22, 2023
Rated 2 out of 5 stars

The clock didn’t work and there’s no…

The clock didn’t work and there’s no free postage for returns.

December 19, 2023
Braun-Clocks - UK logo

Reply from Braun-Clocks - UK

Many thanks for your feedback and sorry to hear that you received your ordered clock with functional issues. Upon checking the communication email I can confirm that our team already provided details for arranging pre-paid returns label, however you had already dispatched the clock. Anyway upon receiving the clock our team will handle and organise reimbursement accordingly.
Kind Regards

Rated 1 out of 5 stars

Low quality wall clock

The wall clock I recently was not made of quality material. It has a transparent plastic cover. No problem with the movement . I was unsatisfied. I can not use it in my office. I packed it to forget...

October 31, 2023
Braun-Clocks - UK logo

Reply from Braun-Clocks - UK

Many thanks for your feedback and sorry to hear that you found the clock to be not as per your expectation. Please email our support team on technical@braun-clocks.com who will instruct and assist in organising return and refund accordingly.
Kind Regards

Rated 5 out of 5 stars

Watch & delivery fine! Technical issues caused them problems with their phone line. They have since contacted me & all is sorted!

No problems with the delivery or watch! Very fast delivery & lovely watch!
However I had to return the watch (got exact same watch as gift). I had an issue issue getting a response to my online message and found it impossible to get through on the phone. However Braun did respond to my second message & informed me they had technical issues with the phone-lines. They have followed this up with 2 phone calls & an email (after my 2* Truetpilot review) to ensure my issue is sorted. They refunded my order & the all is fine! I have winced edited my 2* review to a 5* review! Would purchase from Braun again.

December 5, 2023
Rated 2 out of 5 stars

Poor delivery service; product brightness very low

Delivery took 3 weeks longer than expected. There was little tracking process. Finally i had to collect the items myself from the post office.
Customer service response was vey poor
I cannot understand why a delivery company with little experience of international deliveries was chosen

November 3, 2023
Braun-Clocks - UK logo

Reply from Braun-Clocks - UK

Many thanks for your feedback and apologies for any inconvenience this may have caused. The delivery lead time quoted on our website is estimated. In your case the order was dispatched on time but it was held up at custom which took additional few days. When the parcel is at customs, we nor the couriers have any control to escalate the clearance.
Once again apologies for this inconvenience.
Kind Regards.

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