Brave Software Reviews 451

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were unhappy with their experience overall. Many people found the browser to be slow, especially with multiple tabs open, and experienced frequent crashes. Customers also reported issues with the password manager, including deleted passwords and difficulties with saving credentials. There were also concerns about the search engine's bias and its automatic changes during updates, which removed user choice. Some people were satisfied with the browser's ad-blocking capabilities and its speed for general browsing. They appreciated features like the AI summarization and the ability to customize search results. A few users also found it helpful for watching YouTube videos with consistent bilingual subtitles.

What people talk about most

Website

Customers had ambiguous experiences with website functionality. Some users reported difficulties logging in... See more

User experience

Reviewers highlight ambiguous aspects of user experience. While some consumers praise features like the ad... See more

Application

Users describe ambiguous interactions with the app. Many reviewers report significant issues, such as the app... See more

Product

People report ambiguous experiences with the product. Some consumers criticize the product for not being... See more

Artificial intelligence

Consumers find artificial intelligence to be ambiguous. While some reviewers appreciate features like Leo... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Brave is an average browser, for me as a consumer, the ad blocking and other schticks is nice, but besides that it's just every other browser, their search engine is utter garbage, it's worse than... See more

Rated 1 out of 5 stars

Someone overly educated apparently thought it was a good idea to make automatic synchronization not the default setting. While I don’t quite understand what problem this is supposed to solve, it did... See more

Rated 1 out of 5 stars

When a browser acknowledges your question and understands the question and refuses to provide an answer.... "Stating it is Anti American" and tells you why... Then you know it’s time to delete and re... See more

Rated 1 out of 5 stars

I wanted to give Brave a try. It just doesn't work. I searched the website for a solution. Many users are experiencing the same problem, and there's no immediate solution. We'll continue our search f... See more


Company details

  1. Software Company

Information provided by various external sources

It's your device. It's your time. So make it your Internet.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

451 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Spam

Remove my contact in for future mailings/ emails and I can remove this

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent browser but be warned that…

Excellent browser but be warned that the privacy focus means data slurping websites can misbehave

All those complaining about problems need to think why that is, many of these websites are just privacy data conduits to Facebook, Google etc

The base code is chromium which also is the base of Google Chrome and it is updated pretty quickly

November 27, 2021
Unprompted review
Rated 2 out of 5 stars

Constantly NOT RESPONDING

Constantly NOT RESPONDING, Slow Opening, and Customer NO Service just like all the others, Had this for over a year and am going anywhere else soon, Tired of waiting forever to do anything. They got a little sucessfull and stopped JUST like Chrome and the others --- IF they don't care about my service problems why should I even give crap about theirs

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

I love it, great future

I love it, I don't understand the complains. Why do people expect live support for a free browser that millions of people use?! Makes no sense. Love the new partnership with Solana, Brave is going places!

November 19, 2021
Unprompted review
Advertisement
Rated 4 out of 5 stars

Support, contact system is so bad

Web browser did the job perfectly.

I had a problem with the system rewards. So i tryed to contact the support by live chat, support, mail anything .. But no would have been to easy and too quick ...
So you have to register on forum .. yh shameless.

After checking few post i had to send a DM to someone called "Mattches", Message sent 8 DAYS AGO. and i'm still waiting an answer !!

Slowest support i have ever seen in my life.

Brave is good until you start getting issue ... Whne it happen jsut run.

Still waiting my 20 BAT who are locked on my iphone.

Update:
After 20/30 day (some vacation from support, "sadly" for users :P) i finally received a really generous bonus on top of what was in my wallet originaly, thank you

November 16, 2021
Unprompted review
Rated 1 out of 5 stars

Most websites are broken

Most websites are broken. Google sign-in cannot be used on almost any websites thanks to Brave's idiotic cookie settings. Even allowing all cookies and turning off the shield still breaks many websites. Unbearable browser to use.

November 13, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam, don't waste your time

On every update my rewards goes to zero... bug? or intentional behaviour? I spend hours using it and watching the ads to find out time to time goes to zero and no one to claim, even in the reddit group only anser the positive comment and let negative comments die a the bottom... scam... no doubt

October 4, 2021
Unprompted review
Rated 4 out of 5 stars

Overall a great browser

Overall a great browser, but the incentive of earning something just by watching an ad isn't a scam. Sure they don't pay well, but just turn off ads! turning off ads is more valuable than that garbage reward system they have. saved me 7 hours of my life turning ads off. Other than that, great browser :)

August 25, 2021
Unprompted review
Advertisement
Rated 2 out of 5 stars

The rewards system is a scam

The browser is great, no issues there. However I believe that their rewards system is a scam. They pay you a reasonable amount per ad view to begin with (I was getting about .1 BAT per ad viewed when I first started), then the amount of BAT you receive per view gets less and less over time. Currently receiving .01 BAT per view, which is not nearly enough for 10 seconds of my attention. I quit receiving ads on all my devices. They need to pay better.

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

Very nice browser very fast blocking…

Very nice browser very fast blocking ads I am recomending this browser for all I can't tell any wrong about this app.Pls download this app.you can see the difference of ad blocking very very nice.Super.adurs.awesome this browser is very fast and smooth.👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👍👍👍👍👍👍👍👍👍👍😈😈😈😈😘😘😘😘😘😘👍👍👍👍👇😋😋

July 18, 2021
Unprompted review
Rated 3 out of 5 stars

UPDATED still not great

seen 470 ads and received 4 BAT ($2). Tried my hardest to contact somebody but its impossible! Worst customer service ever!

UPDATE: i received 9 BAT ($5) but still no contact. changed from 1 star to 3

July 9, 2021
Unprompted review
Advertisement
Rated 2 out of 5 stars

Slow to load, keeps crashing.

Within the past month or so, Brave is slow to load and randomly crashing on my iPhone and iPad. While I like the idea of private browsing, lately the performance has been spotty.

July 1, 2021
Unprompted review
Rated 1 out of 5 stars

Brave is scam you shouldn't download …

Brave is scam you shouldn't download it they have tricked by telling them you are going to make money by browsing but on the contrary they show you ads and they profit from viewing them do not waste your time and it consumes alot of battery by showing annoying pop up do not install it Google is best and straightforward with its users

June 24, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look