Faulty machine took my money, rude staff, zero management accountability
I visited on Sunday, 2 August with children with special needs (wearing a carer badge). A change machine (Yellow TA8) took my £10 note and dispensed nothing. When I reported it, staff and the supervisor were dismissive and extremely rude, telling me to "come back tomorrow"—completely ignoring that I traveled hours from Manchester.
They logged it in their Customer Refund Payout Book (Site: BLP) and promised a manager call-back the next day, which never happened.
After emailing formal complaints, their customer service is passing the buck between sub-departments ("Unity Splash", "Brean Theme Park", "Brean Leisure Park"), with no manager taking responsibility for returning my £10 or addressing the disgraceful customer service and discrimination concerns.
Unprofessional, dishonest, and terrible customer care. Avoid.