Ordered the 10ftx8ft metal garden shed! If you can get past the flimsy metal parts that most can be folded using one hand! Took two days to build and trying to watch videos of something similar as the... See more
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Ordered two sheds and put a note saying we needed urgent delivery in hopes they would mark them as urgent or at least make an attempt to process the order faster. However I woke up to an email from... See more
Company replied
The ordering process and delivery were very easy and efficient. The delivery driver was extremely helpful and carried all of the heavy boxes to where i needed them. The product itself i feel is good v... See more
Company replied
Excellently engineered shed. Construction took me 5 hours on my own and that was taking my time and following the instructions carefully. Looks great and is very sturdy and well made.
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Company details
Written by the company
Breeins – Crafted for the Outdoors, Built to Last Breeins brings you premium outdoor furniture, camping gear, and garden décor designed for comfort, style, and durability. With outstanding service and trusted quality, we help you make the most of every outdoor moment.
Contact info
Breeins Store, Unit 1-3 Montague House, Mathews Street, M12 5BB , Manchester, United Kingdom
- service@breeins.co.uk
- breeins.co.uk
3.2
Average
28 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered the 10ftx8ft metal garden shed
Ordered the 10ftx8ft metal garden shed! If you can get past the flimsy metal parts that most can be folded using one hand! Took two days to build and trying to watch videos of something similar as there are not videos for these sheds anywhere! Pointless! Instructions should only be used as a light guidance as they are useless! Most parts don’t line up with Assembly pictures if you can actually work out the pictures! Would never buy again and would advise others to go for something better
May 17, 2026
Unprompted review
Reply from Breeins
Dear trevor griffiths,
We are sorry to hear that.
However, we cannot find your order. Is it possible that you placed the order at another store? If so, please contact the customer service team of the platform you purchased from to solve your problem. Hope you can understand.
Hope you have a nice day.
Thank you in advance,
Breeins Customer Service
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Have been trying to return water…
Have been trying to return water feature for over a week now no reply whatsoever bought it on the range website they won’t take it back need to return to Breeins it seems hopeless as have no contact number just email what firm doesn’t have phone number ridiculous
May 7, 2026
Unprompted review
Reply from Breeins
Dear Mark Lansberry,
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced with your return request.
After checking our records, we were unable to locate an order matching the details provided. It is possible that the item was purchased from a different seller or store partner. We kindly recommend reviewing your order confirmation and seller information carefully to ensure you are contacting the correct retailer for assistance.
We understand how frustrating return issues can be and hope your matter is resolved as soon as possible.
Best regards,
Breeins
They cancelled my order without talking to me
Ordered two sheds and put a note saying we needed urgent delivery in hopes they would mark them as urgent or at least make an attempt to process the order faster. However I woke up to an email from them at 2am saying they couldn’t ship them that quick and they had cancelled our order. I spend a day trying to reach someone via their email address or live chat with no success.
So now I am left without anything and have to wait 5 days to see if I get my money back before even being able to order any new sheds.
Wish I’d picked a company where they had humans working for them.
May 12, 2026
Unprompted review
Reply from Breeins
Dear Faye Arnold,
Thank you for sharing your feedback. We are sorry to hear about the frustration caused by your experience.
After reviewing our system, we have unfortunately been unable to locate an order matching the information provided in this review. Because of this, we are currently unable to verify the specific situation mentioned.
We understand how disappointing it can be if an urgent order cannot be fulfilled within the requested timeframe. In some cases, orders may need to be cancelled due to stock availability or shipping limitations in order to avoid longer delays or unmet delivery expectations.
We also apologize if you experienced difficulty reaching our support team. We are continuously working to improve our response times and customer service experience.
Please contact us directly via [service@breeins.co.uk]with your order number or purchase details so we can investigate further and assist you properly.
Best regards,
Breeins
Cheap and nasty, poor communication and not particularly helpful
I purchased at the end of December but because of illness was unable to build my metal shed until the beginning of May. There was a piece missing and I contacted the company (no phone number, I'm sure emails come back from somewhere distant from the UK as its so slow) hoping for a free replacement but expecting to have to pay, which is what I was prepared to do. However, it seems that they are unable to help and I'm disappointed that's the case maybe I can find a piece of aluminum that I can adapt (hmmm). The product is of very poor quality really, I didnt expect it was going to be a secure solution, but I am somewhat surprised about how poor - the lock hasp and staple can be bent using fingers! Ensure that when putting in the screws, get it right first time as they are self-tappers and end up being a bit loose if you have to remove and then reattach. I did manage to do it by myself (just about) and it took maybe 6-8 hours. The best I can say about the product is that it hides what's inside, so I do use a number of locks on the bicycles inside.
EDIT:
Reply I received to the message above - "We would genuinely like to investigate the issue you mentioned regarding the missing part and your concerns about the product quality. However, after checking our system, we have unfortunately been unable to locate an order matching the information provided in this review."
Email I received directly from them BEFORE the above was posted - "We currently do not have DX2 parts in stock. They will need to be shipped from the supplier by sea, which will take approximately 6-8 weeks. This maybe too long for you. We suggest you check locally to see if there are any suitable parts available.
And screws and bolts are common and are available at hardware stores. Maybe you can also try to buy them on your local. Hope you can understand."
May 12, 2026
Unprompted review
Reply from Breeins
Dear Steve Elgar,
Thank you for sharing your feedback. We are sorry to hear about your experience and the inconvenience caused.
We would genuinely like to investigate the issue you mentioned regarding the missing part and your concerns about the product quality. However, after checking our system, we have unfortunately been unable to locate an order matching the information provided in this review.
To help us look into this further and provide appropriate assistance, we kindly ask you to contact our customer support team directly via service@breeins.co.uk with your order number or purchase details.
We always value customer feedback and take product concerns seriously, as it helps us continue improving both our products and service experience.
Best regards,
Breeins
The ordering process and delivery were…
The ordering process and delivery were very easy and efficient. The delivery driver was extremely helpful and carried all of the heavy boxes to where i needed them. The product itself i feel is good value for the price paid. The only disappointment is the installation instructions. They are not very clear and some of the items were wrongly labelled. As a result it took considerably longer and was a lot more difficult and frustrating than the website and instruction booklet suggested. I looked on UTube and that was equally vague. I am sure the installation booklet could be significantly clearer
February 20, 2026
Reply from Breeins
Dear Paul,
Thank you for your detailed feedback and for sharing your experience with us.
We’re delighted to hear that you were pleased with the ordering process, delivery service, and overall value of the product. We will also pass your kind comments on to the delivery driver.
At the same time, we sincerely apologize for the frustration caused by the installation instructions and the incorrect labels. Your feedback is extremely valuable, and we will share it with our product team to help improve the clarity of our manuals and assembly guidance in the future.
If you have any questions during installation, please feel free to contact our customer service team directly with photos or videos of the assembly process, and we will do our best to assist you step by step.
Thank you again for your support and constructive feedback.
Best regards,
Breeins
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Well worth the money
April 28, 2026
Reply from Breeins
Dear Mr John McCutcheon,
Thank you for your feedback!
We're delighted to hear that you feel the product was well worth the money. Your support is greatly appreciated, and we hope to serve you again in the future!
Best regards,
Breeins
Delivered damaged bicycle shed hidden…
Delivered damaged bicycle shed hidden within taped up packaging...organised deception.
May 3, 2026
Unprompted review
Reply from Breeins
Hi,
We’re sorry to hear about your experience and take this kind of feedback very seriously.
Unfortunately, we’re unable to locate any order using the details provided in your review. To help us investigate this matter and resolve it as quickly as possible, please contact our customer service team at service@breeins.co.uk
with your order details and photos of the issue.
We’re committed to resolving any genuine concerns and ensuring our customers receive the quality and service they expect.
Kind regards,
Breeins Team
Excellently engineered shed
Excellently engineered shed. Construction took me 5 hours on my own and that was taking my time and following the instructions carefully. Looks great and is very sturdy and well made.
April 25, 2026
Reply from Breeins
Dear robert cathcart，
Thank you for your wonderful feedback!
We’re delighted to hear that you found the shed well engineered and sturdy, and that the assembly process went smoothly for you. It’s great to know the instructions were clear and that you’re happy with the final result.
We really appreciate you taking the time to share your experience and hope you enjoy your shed for many years to come!
Kind regards,
Breeins
Ordered over a month ago and item still…
Ordered over a month ago and item still hasn’t appeared. Have emailed the company, but had no response, though they do keep sending me emails to review my experience………so here you go. Won’t use this company again.
April 1, 2026
Reply from Breeins
Dear Mr Simon Wheeler,
We’re really sorry to hear about your experience and the delay with your order — we completely understand how frustrating this must be.
After reviewing your case, it appears the parcel may have been lost in transit. Our customer service team did previously reach out by email but didn’t receive a response. That said, we’ve contacted you again today to ensure we can move this forward as quickly as possible.
Please check your inbox (and spam/junk folder just in case), and once we hear back from you, we’ll prioritise resolving this for you without further delay.
We sincerely apologise for the inconvenience caused and appreciate your patience while we put this right.
Kind regards,
Breeins
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Complaint rectified efficiently; The delivery was short one box
Breeins attended to my complaints below and rectified the problems efficiently, thankyou!
The delivery was short one box, and the sheets inside damaged in one corner - It is impossible to phone Breeins - no number anywhere - the setup nstructions diagrams are not great.
But the 8x8 shed looks good and took 2 days to build - its a little flimsy, not sure how long it will last
March 25, 2026
Reply from Breeins
Dear Peter van Laar,
We’re sorry to hear about your experience and appreciate your feedback.
After reviewing your order, we can confirm that all parcels were successfully delivered. We also checked our communication records and can see that all customer service responses were provided within our standard 24-hour timeframe (with slight delays possible over weekends). At this stage, we have not received any reports from you regarding damaged items.
That said, we take concerns like this seriously. Our customer service team will reach out to you directly to further investigate the situation and ensure everything is resolved appropriately. Please keep an eye on your messages and respond at your convenience so we can assist you as quickly as possible.
Best regards,
Breeins
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!
I’m very disappointed with this company. Our shed was delivered just over a week ago, but when we tried to assemble it, we found missing parts and duplicate pieces.
I’ve tried contacting them for a week with no response. Very poor customer service, and I’ve been left with a shed that isn’t fit for purpose. I’m now taking the matter up with my credit card company.
Don’t buy from them!
April 4, 2026
Unprompted review
Reply from Breeins
Dear customer,
We’re truly sorry to hear about your experience — this is definitely not the level of service we aim to provide. Thank you for bringing it to our attention.
We’ve checked our system but were unable to locate your order or any previous messages. To help you as quickly as possible, could you please send us your order number, the full name used on the order, or the email address associated with your purchase?
Once we have this information, we’ll prioritise your case and arrange the missing/replacement parts immediately.
Thank you again for your patience — we’re here to get this resolved for you.
Best regards,
Breeins
Problem rectified
After the original order was lost by the courier. A second was arranged and delivered within a few days.
Can't fault the customer service.
March 6, 2026
Reply from Breeins
Dear Gary,
Thank you so much for taking the time to share your experience with us. We're very sorry again that your original order was lost by the courier, but we're really pleased that we were able to arrange a replacement quickly and get it to you within just a few days.
Our team always aims to resolve issues as smoothly and efficiently as possible, so it's wonderful to hear that you were happy with the customer service you received. Your patience and understanding truly mean a lot to us.
Thank you again for your kind words and support—we hope to serve you again in the future!
Best regards,
Breeins
Reply from Breeins
Dear Maria Meades,
Thank you for your lovely feedback!
We’re so pleased to hear that you found our website easy to use and that your delivery arrived quickly. Providing a smooth shopping experience from start to finish is exactly what we aim for.
We really appreciate you taking the time to share your experience and hope to serve you again soon.
Best regards,
Breeins
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It looks strong and worth every penny
It looks strong and worth every penny. Although due to weather and available time I have not put it up.
February 16, 2026
Reply from Breeins
Dear c blake,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re happy with the quality and feel it’s worth every penny. That’s exactly what we strive for.
We completely understand waiting for the right weather and the right moment to get it set up — we hope installation goes smoothly when the time comes! If you need any assistance in the meantime, we’re always here to help.
Best regards,
Breeins
Very poor customer service
Have only received part of my order and have stopped getting replies to my emails from Kalley. I would like to know when the rest of my order will be delivered or when I will get a refund. Really poor customer service and no phone number to actually speak to someone so you can get a response.
February 16, 2026
Unprompted review
Reply from Breeins
Dear Fiona,
We’re sorry to hear about your concerns and understand how worrying it can be when you believe part of your order is missing.
After reviewing your order, the remaining parcel sent via Evri is showing as delivered and signed for on the 24th. Our customer service team has contacted you to confirm whether you have now received the package or if further investigation with the courier is required.
If the parcel has not been located, we will of course raise this directly with Evri to resolve the matter as quickly as possible.
Please kindly respond to our latest message so we can assist you further. We’re committed to ensuring this is fully clarified for you.
Kind regards,
Breeins
Although instructions could be a bit…
Although instructions could be a bit clearer, the shed is well made, sturdy and no issues with holes not aligning.
It took 2 of us approx 3hours to erect
February 13, 2026
Reply from Breeins
Dear Lan,
Thank you for your detailed feedback!
We’re really pleased to hear that you found the shed well made and sturdy, and that everything aligned properly during assembly — that’s great to know.
We also appreciate your comments about the instructions. Feedback like this is genuinely helpful, and we’ll certainly pass it on to our product team as we’re always looking for ways to improve.
It sounds like you made great progress getting it erected in around three hours — well done! If you ever need any further assistance, we’re always here to help.
Best regards,
Breeins
Delivery
Despite asking for an approximate delivery time (as nobody was in), at no time was I notified of a delivery time.
My neighbour told me I had packages outside.
Several hours later you told me the delivery had been made.
This was a very poor service
February 11, 2026
Reply from Breeins
Dear Richard fryer,
We’re very sorry to hear about your delivery experience.
We completely understand how important it is to receive an approximate delivery time, especially when no one is home. We also appreciate how frustrating it must have been to only find out via your neighbour that the parcels had been left outside.
Delivery time notifications are typically provided by the courier, and we’re sorry if this communication was not handled as it should have been on this occasion. We will raise this with the delivery partner to help prevent this from happening again.
Thank you for bringing this to our attention.
Kind regards,
Breeins
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Send me my refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I've already left a review for this company but I am daily receiving requests to leave a review. I have not received my item, I have not received my refund and for two weeks now, the company has simply not replied to any of my emails or messages. Refund me my £319.80!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
January 30, 2026
Reply from Breeins
Dear Lisa FF,
We’re very sorry to see your continued frustration and understand how upsetting this situation must feel.
To clarify, once your order had been dispatched it was not possible to cancel it immediately. However, as soon as we received your request, we contacted the courier to arrange a recall. The parcel has since been successfully returned.
At present, we’re unable to issue the refund directly because a chargeback has been opened with your payment provider. When a chargeback is initiated, the transaction is placed under review by the bank, which temporarily prevents us from processing a standard refund on our side.
Our customer support team has contacted you with the necessary information to help resolve this. Once the chargeback process is updated or closed by your payment provider, we will be able to proceed accordingly.
Regarding the review reminder emails, these are typically sent automatically by the review platform after a purchase and are not manually triggered by us.
We remain committed to resolving this matter and kindly ask that you follow the guidance provided by our support team so the refund can be completed as quickly as possible.
Kind regards,
Breeins
Reply from Breeins
Dear Ryan,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with both the product and the customer service. Providing great quality alongside great support is exactly what we aim for.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Best regards,
Breeins
Prompt delivery
December 3, 2025
Reply from Breeins
Dear Andrew Hollick，
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the delivery of your order. If you ever need anything else, don’t hesitate to reach out!
Best regards,
Breeins
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