Be careful not to get charged for things you didn’t intend to purchase. I downloaded the app just to see what it was about. To access the test results, you need to commit to a payment, which is fa... See more
Company replied
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Review summary
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Reviews shaping this summary
Did free assessment, immediately cancelled any future memberships or charges, using their provided reason "only wanted free test". Days later fraudently charged 14.99 which overdrafted my account. I... See more
Company replied
Signed up for a free trial and DEFINITELY turned off auto renewal. But got charged anyway and also charged for two “reports” that apparently I agreed to by clicking continue rather than skip but this... See more
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Absolute scam. Asked for a donation to see my results which I gave a small donation via Apple Pay and instantly after that transaction was taken another unauthorised one was taken for £14.99 and not e... See more
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Company details
Written by the company
At Breeze, we are committed to empowering individuals on their path to mental wellness. Our goal is to provide accessible, intuitive tools that nurture both cognitive and emotional well-being. We harness the power of technology to enhance traditional mental health support, offering a safe and confidential space for personal growth and self-discovery.
Contact info
2.2
Poor
712 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Best customer service ever
May 4, 2026
Reply from Breeze
Hello!
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you had such a positive experience with our customer support. Providing helpful, timely, and friendly assistance is something we truly care about, so it means a lot to know it made a difference for you.
If you ever need anything in the future, please don’t hesitate to reach out — we’ll always be happy to help!
Agreed to a $1 USD charge got lumped…
Agreed to a $1 USD charge got lumped with another $15 USD charge and got nothing for it, cancelled sub and waiting on email support about a refund but looks like the email support is a scam too
May 4, 2026
Unprompted review
Reply from Breeze
Hi Steven,
We’re sorry to hear you’re feeling this way. We’ve double-checked your case and can see that you’re already in contact with our support team, and the conversation is still ongoing. Our team is actively reviewing your request and will continue assisting you to reach a resolution.
We understand this situation can be frustrating, and we appreciate your patience while we work through it together.
Just completed an online quizz
Just completed an online quizz - was meant to get a report emailed. Recieved no report - was charged for th report and also automatically charged an extra 14.99. No contact info or details were sent to my email just a link to an app that is only suitable for iphone - this clearly a scam. Stay far away
May 3, 2026
Unprompted review
Reply from Breeze
Hi Fionnuala,
We’re really sorry to hear that this was your experience — we understand how frustrating and disappointing it must have felt, especially when things didn’t appear as expected.
We’d like to reassure you that we take concerns like this seriously and aim to provide a clear and supportive experience throughout. In your case, we’ve already responded to your message via email and issued a refund, so everything has been addressed on our side.
We truly appreciate you bringing this to our attention, and your feedback helps us continue improving!
Reply from Breeze
Hello!
Thank you so much for your kind words!
We’re really glad to hear that our support team could assist you and help resolve the situation smoothly. It means a lot to us that you felt supported and taken care of.
If you ever need anything in the future, we’ll be here for you!
Reply from Breeze
Hello Cheryl,
Thank you so much for your kind words. We’re delighted to hear that you had an excellent experience with our customer service — it truly means a lot to us.
If you ever need any support in the future, we’re always here for you at inquiry@bsnj.co.
I cancelled after the trial
I cancelled after the trial, they somehow reactivated my account and charged my card. I have since cancelled 3 times and finally heard back from customer service after over a week with them saying they won't refund the money.
February 20, 2026
Unprompted review
Reply from Breeze
Hello Alexis,
Thank you for sharing your experience — we understand how frustrating this situation must feel.
Please note that all charges are processed with prior authorization, and billing details are communicated upfront before any transaction is made. Our support team has also explained the nature of these charges in correspondence.
We appreciate your feedback and take it seriously as we continue to improve our service.
Reply from Breeze
Hello Michael,
Thank you for your review. We’re glad to hear that your issue has been resolved.
If there’s ever anything else we can support you with, please don’t hesitate to reach out to us at inquiry@bsnj.co.
I was supposed to have a seven day…
I was supposed to have a seven day trial on the second day they charge my card, which is weird because I didn’t put any information. There was no sign-up. There was no nothing. I wrote them about it and this is what they sent me.
Response: Thanks for reaching out! Olha is here to help. 🌸
It looks like you purchased Your Personal Mental Wellbeing Guides for 14.99 USD. Just a quick reminder — these guides are completely optional, and you can always skip that step if you prefer.
To make things easier, here are the links to download your guides:
☁︎ Your Personal Mental Wellbeing Guide
☁︎ How to Heal Your Childhood Trauma
While I truly wish I could offer a different outcome, purchases made through our website are considered final, as outlined in our 『 Terms of Use 』. I’m really sorry for any frustration this may cause, and I appreciate your understanding.
If you have any other questions or need further assistance, please don’t hesitate to get in touch — I’m always here for you!
April 27, 2026
Unprompted review
Reply from Breeze
Hi Ricky,
Thank you for sharing your experience with us. We’re truly sorry to hear this situation felt confusing and frustrating.
We understand how concerning unexpected charges can feel, especially when you believed you were starting a trial. Feedback like yours is important to us, and we’re continuously working to improve the clarity around subscriptions and create a smoother experience for everyone.
Thank you again for taking the time to share your thoughts with us.
I thought i had canceled my…
I thought i had canceled my subscription. Apparently not. Working 4 days i was charged $40. I complained and I'm happy to say they've canceled my subscription and are doing to refund my money. I'm not even sure what this was for. I'm inundated with so many emails, it's hard to keep track of all of them.
May 2, 2026
Reply from Breeze
Hello J Greene,
Thank you for sharing your experience — we understand how confusing it can feel when things don’t go as expected, especially with multiple emails involved.
We’re glad to hear that the situation has now been resolved.
We appreciate your feedback and will continue working on making our communication clearer and easier to follow.
If you ever need any more help, feel free to reach out to us at inquiry@bsnj.co.
Great customer service
Great customer service
Very helpful with my subscription and when the time comes I’ll be back
May 2, 2026
Reply from Breeze
Hello Johann,
Thank you so much for your kind words and for taking the time to share your experience. We’re really glad to hear that our customer service was helpful with your subscription and that you felt well supported throughout.
It means a lot to know you’d consider coming back in the future — you’re always welcome. If there’s ever anything you need, feel free to reach out to us anytime at inquiry@bsnj.co.
Reply from Breeze
Hello Mona,
Thank you so much for your kind words. We’re really happy to hear that you found our customer service helpful and amazing — that means a lot to us.
If you ever need anything in the future, we’re always here for you at inquiry@bsnj.co.
They are scammers
They are scammers, when I tried to cancel a subscription UI said that I didn’t have any active subscriptions but website charged me 29.99EUR after few days. Don’t use it!!!! SCAMMERS
May 1, 2026
Unprompted review
Reply from Breeze
Hello Shotiko Topchishvili,
We’re truly sorry to hear about your experience and understand how upsetting this must feel. Transparency is very important to us, and we clearly outline our subscription terms during sign-up and on our website.
We would really like to take a closer look at your case and help clarify what happened. Please reach out to our support team at inquiry@bsnj.co so we can assist you further.
First I love the services they offer,I…
First I love the services they offer,I can remmended that, but one thing I love the most is about their support system and the rate at which they respond
May 2, 2026
Reply from Breeze
Hi Mary!
Thank you so much for your kind words! It truly means a lot to us!
We’re really glad to hear that you’re enjoying the service and that our support team has made a positive impression—that’s something we care deeply about.
Your recommendation means a lot, and we’re always here if you need anything.
Took the "quiz" that appeared as an ad
Took the "quiz" that appeared as an ad, is an absolute scam, avoid this app at all costs, they are looking to turn a buck, not at all to help you!
May 1, 2026
Unprompted review
Reply from Breeze
Hi Raqib,
We’re really sorry to hear that this was your experience — that’s not the impression we want to leave. The quiz is meant to personalize the experience, not mislead, and we understand how it may have come across differently.
If something didn’t feel right or clear, we’d truly appreciate the chance to look into it and support you properly. Please feel free to reach out to us at inquiry@bsnj.co so we can help clarify and make things right.
5 star customer service
I ended up not using the app, but the customer service was everything one could hope for and then more. Friendly, attentive, compassionate, quick, communicative, professional...seriously top notch. They are the epitome of going above and beyond.
May 1, 2026
Reply from Breeze
Hi Steph,
Thank you so much for this incredibly kind and thoughtful review. It truly means a lot to us.
Even though you didn’t end up using the app, we are really glad our support team could be there for you in a positive way. Your words about our team being friendly, attentive, and compassionate mean everything—we genuinely strive to support people with care and understanding.
Wishing you all the best, and thank you again for taking the time to share this!
4/2/26 I had to send an email to…
4/2/26 I had to send an email to customer support over a confusing billing charge that turned out not to be breeze andCustomer service rep. Arielle is absolutely wonderful and so helpful.
April 2, 2026
Reply from Breeze
Hi Cat!
Thank you so much for taking the time to share your experience!
We are really glad everything got clarified. It means a lot to hear that Arielle was able to support you in such a helpful and positive way—we’ll be sure to pass along your kind words to her.
If you ever need anything in the future, we’re always here to help!
Scam app
I was being charged without my consent 30$ for a service i didn’t got. I need my money back. This app is a scam. Refund my money now.
April 29, 2026
Unprompted review
Reply from Breeze
Hi Muzna,
We’re sorry to hear about your experience — we understand how upsetting this must feel.
We want to assure you that charges cannot be processed without confirmation during the checkout process. We’ve already responded to you via email with a detailed explanation regarding your case.
We remain committed to handling this transparently!
Unwanted membership charged
They surprise charged me for a membership that I never agreed to or wanted.
April 30, 2026
Unprompted review
Reply from Breeze
Hi Misa,
We’re really sorry to hear about your experience — we completely understand how frustrating unexpected charges can feel. We can see that you’ve already reached out to us via email, and we truly appreciate you taking the time to do that.
Please rest assured that our team is currently reviewing your case, and we’ll do our very best to help resolve this for you as quickly as possible. We’re here to support you and make things right.
Thank you for your patience while we look into this.
Don't Even Use the Free Trial, They Will Charge You Whether You Canceled the Subscription or Not.
Copying and pasting from another review, because it is entirely accurate:
"04.30.2026 I cancelled the service on the same day I downloaded the application. I did not use services at all—not even for a minute—and I received no results or benefits from the application. I did not agree to any monthly subscription, recurring payments, or ongoing charges.
The charge made to my card is unjustified and unauthorized.
I just want refund of the amount charged to my card"
I've sent a couple emails to the company today, one including screenshots as evidence, requesting a refund.
---END---
Edit: as of 5/4 they are reviewing my emails and I am waiting to hear back.
April 23, 2026
Unprompted review
Reply from Breeze
Hi Ian,
We’re sorry to hear about your experience and understand how frustrating this must feel.
Please note that subscriptions and charges are only applied after confirmation during the checkout process, and the terms are presented beforehand. We understand this may not have been your intention, and we regret any confusion caused.
We can confirm that we’ve received your emails and your case is being reviewed. Our team will get back to you with more details shortly.
We appreciate your patience.
Awful experience
Awful experience. They pull you in with a test and then charge £1 for the results, hidden somewhere (legally but I’d argue unethically) is that you’ve just signed up for a £24.99 a month subscription. It’s not a scam… but it’s certainly a trick. Please proceed with care.
The app is full of more adverts “sponsored” so doesn’t even give you much and is probably trying to trick you into losing more money.
April 28, 2026
Unprompted review
Reply from Breeze
Hello Phil,
We’re sorry to hear that this was your experience, and we appreciate you sharing your feedback.
We want to clarify that all pricing details, including the trial and subscription terms, are presented during the checkout process before confirmation. We understand how this may have felt unclear in the moment, and we regret any confusion caused.
If you have any concerns about your specific case, please feel free to reach out to us at inquiry@bsnj.co, and we’ll be happy to assist.
Your feedback is important to us!
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