While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Got this as a gift and didn't have a receipt
When it broke down in <3 months, support said "Without receipt, there is no warranty. Go find a local repair shop to fix it"
The device doesn't have a serial number, no repair network, nothing.
And the coffee isn't that great either.
Bought an espresso machine from an online site and I got 2 yr warranty since stuff doesn’t last much anymore. The coffee machine lasted exactly 1 yr and a day from purchase, I have sent them multiple emails asking about my warranty and replacement to no avail. I have not had any response.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
