I recently purchased a used car from Brenwood, I’ve previously had a negative experience purchasing from a different dealership. Jake was really helpful and made the buying process easy and clear.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The company is brilliant i had a pleasant experience, my son bought 2 cars from here in past reccomended them so part exchanged my old car , the service was excellent , new car had alot things done ru... See more
Company replied
We bought from them few new cars over the last 14 years. But recently it turned into a joke. We been complaining for poorly working crash/safety systems in our new Suzuki, but it was ignored. I was tr... See more
I would just like to say that we bought our new Ssangyong Tivoli from Brenwood, and from start to finish Barry the sales man has been amazing, his lovely attitude is a credit to Brenwood, as we... See more
Company replied
Company details
Information provided by various external sources
Visit Brenwood Motor Company in Brenwood Kirkcaldy, established dealership and servicing specialist. Get in touch today to arrange a test drive.
Contact info
Waverley Road 2, KY1 3NH, Kirkcaldy, United Kingdom
- brenwood.co.uk
4.4
Excellent
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great!
I recently purchased a used car from Brenwood, I’ve previously had a negative experience purchasing from a different dealership.
Jake was really helpful and made the buying process easy and clear. There were no hidden costs or extras or pushing to purchase extra service/MOT plans etc.
I will definitely be looking to return if I’m making any further vehicle purchases, and will definitely recommend to family/friends!
July 28, 2026
Unprompted review
Brenwood car sales
I feel when walking into Brenwood garage that you are made welcome and everyone is so pleasant, nothing is rushed, a very good experience thanks
June 6, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for your lovely 5 star review ⭐️
Creating a welcoming, relaxed environment is one of our key aims here at Brenwood, and we get great feedback on our non-pushy approach, which customers tell us is quite refreshing in the market.
Thanks again for choosing Brenwood
Really good customer service.
Really good customer service.
Barry was really helpful and encouraging when I was apprehensive about driving an automatic car.
He spent a long time going through all the controls and explaining everything to me.
May 6, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for taking the time to leave us a review ⭐️
We’re delighted to hear you had a great experience with us here at Brenwood. Barry has said he is always here to help if you need anything else.
We’re always looking at ways to improve, so if there’s anything at all we could have done to turn your 4 stars into 5, we’d genuinely love to hear your feedback. Every comment helps us get better.
Thanks again for choosing Brenwood 🚗💙
Great experience
Great experience. No pressure to buy. Ended up with a great wee Kia. fully serviced, MOT advisories completed to a high standard and car delivered to Glasgow. Will be back in the future.
April 28, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for the fantastic review ⭐️
We’re delighted to hear you enjoyed the relaxed, no-pressure approach and found the whole experience so positive.
Great to know you’re happy with your Kia and that the preparation standards stood out too. We take real pride in making sure our used cars are fully prepared properly before they leave us.
And of course, delivering the car through to Glasgow was no problem at all.
Thanks again for choosing Brenwood, and we’ll look forward to seeing you again in the future
Excellent customer servuce
The company is brilliant i had a pleasant experience, my son bought 2 cars from here in past reccomended them so part exchanged my old car , the service was excellent , new car had alot things done running so great , the experience was fabulous, Jake was my sales man and he always was on hand when had any questions . Will be using here in the future .5 stars and more.
April 24, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for such a lovely review ⭐️
It really means a lot that your son recommended us after buying two cars from us previously. Recommendations like that are the biggest compliment we can receive.
We’re delighted you had such a positive experience and that you’re so happy with your new car. Jake will really appreciate your kind words and will always be happy to help whenever needed.
Thanks again for choosing Brenwood. We truly appreciate your support and look forward to seeing you again in the future.
Good service and friendly staff
Bought a used audi and service was amazing, friendly staff and all round happy to help if anything is needed for the car at purchase. Defenitly a must visit
April 18, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for the great review ⭐️
We’re really pleased to hear you had such a positive experience and that the team were friendly and helpful throughout - that's the Brenwood way.
Enjoy your Audi, and if you need anything at all, we’re always here to help. Thanks again for the recommendation
Car under warranty but need to pay gor diagnostocs
We have bought on Volkswagen Touran from Brenwood in October 2025. We have paids extra to have extended warranty up to 12 months. In Jsnuary 2026 a light came up on the dash board that there is a fault with the hand brake. I booked a check up with Brenwood because I thought that they will do this for Free ( cause the car is still under warranty ) . They check my car but charged me 90 £ + Vat. Which neither me or my husband remembered that we were told that when we have bought the car. You won't find this information anywhere that you need to pay for the diagnostics. We aren't coming back there for sure !!
February 9, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you for taking the time to leave your feedback. We’re sorry to hear you’re unhappy with this.
Just to clarify, the diagnostic charge is standard practice for used cars and is outlined in the warranty documentation provided at the time of purchase. Our team also makes a point of explaining this clearly in advance so customers know exactly what to expect.
We always aim to be fully transparent, so it’s disappointing to hear this has caused frustration. If you’d be open to it, we’d be more than happy to speak with you directly and go through everything together.
A very smooth and easy experience
A very smooth and easy experience. Would highly recommend Barry. My mum is very happy with her new car. Thank you 🌟
April 7, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for the lovely review ⭐️
We’re delighted to hear everything was smooth and easy, and that your mum is so happy with her new car. That’s what it’s all about.
Barry will really appreciate the recommendation too.
Thanks again for choosing us, and we wish your mum many happy miles ahead 🚗💙
Quick and easy to deal with
Quick and easy to deal with
I got exactly the car I was looking for. Great and friendly customer service from Jake and everyone else I spoke to.
March 31, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for the great review ⭐️
We’re delighted to hear you got exactly the car you were looking for. That’s always the goal.
It’s brilliant to know Jake and the team made everything quick, easy and friendly along the way.
Enjoy your new car, and thanks again for choosing Brenwood
First time purchasing a car from…
First time purchasing a car from Brenwood and I’ll definitely be back. Jake was very professional and made everything simple for me.
Great customer service, would highly recommend.
March 31, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for the 5 star review ⭐️
We’re delighted your first experience with us was such a positive one, and great to hear you’ll be back.
Thanks again for the recommendation and for your kind words about Jake. I will be sure to pass them on
Absolutely first class 10/10
I would just like to say that we bought our new Ssangyong Tivoli from Brenwood, and from start to finish Barry the sales man has been amazing, his lovely attitude is a credit to Brenwood, as were all the other lads we spoke to, also Barry kept us up to date with everything that was happening with the car and we even got the car a day early, and are over the moon with our new purchase.
Thank you 🙏 to Barry and everyone at Brenwood.
Brenwood are highly recommended.
Mike and Kirsty
March 27, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for such a fantastic review ⭐️
We’re absolutely delighted to hear how happy you both are with your new SsangYong Tivoli. It’s great to know Barry looked after you so well from start to finish.
Thank you again for your recommendation. It’s hugely appreciated by all of the team here at Brenwood. Wishing you both many happy miles ahead
Great customer service for a local business
I have purchased a few cars from Brenwood previously and like to support local businesses even though I stay in Edinburgh. Jake was very helpful, polite and friendly regarding the part exchange of my car which I bought five years ago from Brenwood. I got a great price for both cars and Jake sorted the paperwork smoothly . I would highly recommend Brenwood Motors - great customer service and a good website with a super variety of cars.
March 26, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for your fantastic review and for buying so many cars from us - especially when you stay in Edingburgh. That kind of loyalty really is the biggest compliment we can receive.
We’re delighted Jake looked after you so well and made everything straightforward.
Thank you again for your recommendation and for sticking with us. We really appreciate your support and look forward to seeing you again soon🚗💙
5 Stars
I had my car MOTd and serviced here and the service was wonderful! Health check video was insightful and explained in a way that was easy to understand, but not condescending. Communication was great throughout and prices were very fair.
February 24, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thanks so much for the fantastic review ⭐️
We are really glad you found the health check video helpful. It’s something we think makes everything much clearer and easier to understand
Great to hear the pricing was competitive too. That’s exactly how it should be.
Thanks again for coming to us, we’ll see you next time 🚗💙
Great experience really helpful and…
Great experience really helpful and helped me massively can’t thank the company enough Jake was a great help really recommend the company
March 25, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for the great review ⭐️
We’re really pleased to hear you had such a positive experience and that Jake was able to help so much along the way.
It means a lot that you’d recommend us. Thanks again for choosing Brenwood
Had an excellent experience
Had an excellent experience, everything was made so easy by the team at Brenwood. Couldn’t have asked for better service.
Highly recommend.
March 14, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you for the brilliant review ⭐️
Really pleased to hear everything went so smoothly and that the team made things easy for you.
We really appreciate the recommendation.
Positive experience
Positive experience. The whole team were friendly and helpful. I was buying a small used car for future learners in our family. Jake was personable and genuine which made the experience pleasant. I already knew I wanted to buy the car but the level of service and communication made me feel confident in my purchase. I have not had the need to use their after sales service but will do particularly as I have a free MOT while the car is in my possession 🚙
March 14, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for your lovely review ⭐️
We’re really pleased to hear you had such a positive experience with the team and that Jake made everything feel relaxed and genuine. That’s exactly the kind of service we aim to deliver.
And of course, we’ll be here whenever you need us, whether that’s for your free MOT or anything else down the line.
Thanks again for choosing us and good luck with your learner drivers!!🚗💙
Recently bought a Suzuki Swift from…
Recently bought a Suzuki Swift from Jake at Brenwood, Jake made the process simple, Car was prepped to a high standard and handover was straight forward with everything explained to me, hopefully be back for another car soon, 5 stars
March 20, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for the fantastic 5 stars ⭐️
We’re delighted to hear Jake made everything simple and straightforward for you. He’ll be chuffed with your feedback.
Great to know the car preparation and handover hit the mark too. We take real pride in getting every car ready to the highest standard and making sure you feel confident driving away.
Enjoy your Suzuki Swift, and we’ll look forward to seeing you again when it’s time for the next one 🚗💙
Recently bought car through Jake…
Recently bought car through Jake customer service was outstanding have already recomend to daughter looking to purchase new car - can't recommend highly enough 👌
March 8, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for the fantastic review ⭐️
We’re delighted to hear Jake looked after you so well. Outstanding service is exactly what we aim for, so it’s great to know that came across.
And thanks for recommending us to your daughter. That’s the biggest compliment we can get and we would be delighted to help her find the right car for her needs
Thanks again for choosing us, and we hope to welcome you both back soon 🚗💙
Jake from start to finish could not…
Jake from start to finish could not have been more helpful or informative.
This was the most relaxed and easiest experience I have ever had buying a new car.
The ease of all the paperwork being done online was just exceptional.
Thanks again.
March 24, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for the fantastic review ⭐️
We’re delighted to hear how relaxed and easy the whole experience was for you. That’s exactly how buying a car should feel.
Jake will be over the moon with your kind words. He always aims to keep everything clear and straightforward, so it’s great to know that really came across.
Thanks again for choosing Brenwood, and enjoy your new car 🚗💙
HIGHLY RECOMMEND!!!
The process from beginning to end was absolutely superb and seamless. Barry couldn’t have done more for us, he was always updating us on the progress of the car sale and when we met him in person to view the car, his customer service was exceptional and again, he couldn’t have done more for us, any questions we had he answered and any concerns we had he easily put them to bed. The car was delivered in brilliant time and the delivery driver was again a credit to the dealership. When looking for my next car I will definitely be keeping Barry and his team in my mind. Would absolutely recommend to friends, family and anyone who is looking for a decently priced car and is looking for exemplary customer service I would look no further than Barry and Brenwood Motor Company!
March 17, 2026
Unprompted review
Reply from BRENWOOD MOTOR
Thank you so much for such an incredible review ⭐️
We’re absolutely delighted to hear how seamless everything was from start to finish. Barry will be over the moon with your kind words. He takes real pride in keeping customers fully informed and making the whole experience as easy as possible.
It’s also great to hear our delivery driver made a great impression too. We’ll be sure to pass that on.
Thank you again for your recommendation. It genuinely means a lot to the whole team, and we’d love to help again when the time comes for your next car
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.